Brentfield Medical Centre - Ratings and reviews
Reviews
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Review titled Outstanding GP Surgery with Exceptional Customer Service
Rated 5 stars out of 5
by Anonymous - Posted on 27 May 2023
I switched to this new GP surgery a few months ago after a disappointing experience elsewhere, and I can confidently say that they have exceeded all my expectations. From the moment I stepped through their doors, I have received nothing but exemplary care and exceptional customer service. One of the standout aspects of this GP surgery is the dedicated care provided by my named GP. They have consistently demonstrated a genuine concern for my well-being and have taken the time to listen attentively to my concerns. Their expertise and thoroughness have instilled a sense of confidence in me, knowing that I am receiving top-notch medical attention. Furthermore, I must emphasize the outstanding customer service I have received through e-consult. The team behind this platform has been nothing short of prompt and caring. Whenever I have sought advice or submitted an inquiry, I have always received timely responses, often within the same day. The team's attentiveness and willingness to go the extra mile to address my concerns have left me truly impressed. Overall, I am immensely grateful for the care and support I have received at this GP surgery. The exceptional service have made a significant difference in my experience as a patient. I wholeheartedly recommend this GP surgery to anyone seeking compassionate and reliable healthcare.
Visited May 2023
Review titled Brentfield Medical Centre
Replied on 04 March 2024
Dear Anonymous, Many thanks for your very positive comments about Brentfield Medical Centre. Its great to hear you would wholeheartedly recommend the practice to anyone. Everyone at the practice does their best to offer 'exemplary care' and 'exceptional customer service' even with all the pressures the NHS faces. We share all feedback with our staff and its great to be able share such positive comments. Many thanks DR Jeremy Parfitt
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Review titled Very bad practice was very good before
Rated 1 star out of 5
by Mr slimane Boumesbah - Posted on 13 January 2023
I called 8.30 for appointmen after 40 minute waiting no appointment available Every days cant se you GP Very bad service I Ben white them for 29 year was very good before.
Visited January 2023
Review titled Brentfield Medical Centre
Replied on 04 March 2024
Dear Mr Boumesbah, I am so sorry to hear you had such difficulty calling to make an appointment at the practice. I agree that especially in the morning we struggle to answer all of the calls in such a timely manner. We constantly look at ways of trying to ease the pressure on the telephone system. If you would prefer to access us through the patches online system please dont hesitate to call us. In the next 2 months we are having a new telephone system installed which will help patients and us manage the call burden better. Always feel free to call up the practice and speak to our management team to discuss such matters. We discuss and act on all the feedback we receieve. I thank you for your comments. DR Jeremy Parfitt