Supreme Medical Centre - Ratings and reviews
Reviews
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Review titled Morally bankrupt
Rated 1 star out of 5
by Andrew TAPPERMAN - Posted on 20 December 2023
I had an appointment at 11.30am this morning for a heavy illness. I was seen on time, was diagnosed with a chest infection, and was prescribed a course of antibiotics. I also need a sick note for my employer. I was told I would receive both later in the afternoon. I called the pharmacy where my prescription was to be sent 3 hours after the appointment only to be told it had not yet arrived. I then returned to the Practice to ask for a timeline on the prescription and sick note, and could not be given one. I was told the main doctor needs to sign them off. I then asked when I might expect this doctor to do his / her signing, and I was told that I 'may or may not receive what I need by the end of the day'. How is this acceptable? How are practices allowed to play games with human health? I then went to the pharmacy to ask for their opinion on the matter. All 4 of them agreed that they've never heard of a delay like this in issuing prescriptions, and that something is very wrong. I am severely distressed now, and without a prescription and a sick note.
Visited December 2023
Review titled Supreme Medical Centre
Replied on 22 December 2023
Dear Mr Tapperman Thank you for your comments. We are sorry to hear about your recent experience with our Practice and the distress you are expressing in your comments. We are a Practice who strive to support patients while navigating our service and we would be very happy for you to contact us directly to address all the issues that you have listed. Best wishes.
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Review titled Gives the NHS a bad name
Rated 1 star out of 5
by Andrew TAPPERMAN - Posted on 21 December 2023
Further to my review of 20.12.2024, my prescription was sent to the pharmacy after their closing hours, leaving me waiting to begin my course of antibiotics until this morning (21.12.2024). Why this delay is beyond me. I am still awaiting my sick note, which I was told yesterday would arrive via text message by the late afternoon. This has not happened. I am now into my second day of waiting. The consequences of this inexplicable delay has led my employer to threaten suspending my pay until I can produce proof of sickness. Why is all of this necessary? Why must I now deal with all the emotional and mental stress that could have been avoided very easily? What has happened to this surgery?
Visited December 2023
Review titled Supreme Medical Centre
Replied on 22 December 2023
Dear Mr Tapperman Thank you for your comments. We are sorry to hear about your recent experience with our Practice and the distress you are expressing in your comments. We are a Practice who strive to support patients while navigating our service and we would be very happy for you to contact us directly to address all the issues that you have listed. Best wishes.
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Review titled Reception team lacking of performance
Rated 2 stars out of 5
by Anonymous - Posted on 08 December 2023
Not happy at all. Was calling about my son but the reception gentelman kept telling me "wait" and not appropriate understand for english .
Visited December 2023
Review titled Supreme Medical Centre
Replied on 22 December 2023
Dear Anon Thank you for your feedback. The reception gentleman was asking questions to triage your query, and this is very much routine process. We expect all patients to help co-operate on this so that we put the patients in right direction. So far, his English is excellent and not had any issues with his Language. If you think the language is a barrier, please use online consultation from our website www.suprememedicalcentre.nhs.uk to avoid any issues or misunderstanding. We encourage the patients to use this platform to contact us online. Best wishes.
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Review titled Great Nurse
Rated 5 stars out of 5
by Bhav - Posted on 31 December 2023
The Nurse who did my blood tests/ gave injections was very friendly and accommodating to my work schedule giving me an early slot for my injections and was was always very punctual. Thank you so much - really appreciate it.
Visited November 2023
Supreme Medical Centre has not yet replied.
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Review titled Great listening skills
Rated 5 stars out of 5
by Rodger OConnell - Posted on 03 August 2023
I’ve just had my best experience ever with a GP. I had a complicated history and she listened intently. Then she proposed a course of action that I thought was great. She then delivered on that plan, keeping me fully in the communication loop. I felt exceptionally cared for.
Visited August 2023
Review titled Supreme Medical Centre
Replied on 22 December 2023
Dear Mr OConnell Many thanks for your positive feedback of your recent experience with our Practice and the GP. We have shared this feedback in our Practice Meeting with our staff and the GPs. Our best wishes.
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Review titled respect Patients too & it will be mutual - awful reception
Rated 3 stars out of 5
by Anonymous - Posted on 15 August 2023
Why do the new receptionist at this clinic are ever so disrespectful every time this week I have phoned the receptionist have rudely put the phone down! Do patients don’t deserve respect!!!! It never used to happen at this surgery but the recent bunch are ever so disrespectful!
Visited August 2023
Review titled Supreme Medical Centre
Replied on 22 December 2023
Dear Patient Thank you for your comments and we are sorry that your experience was not nice this time. We have addressed this in our Practice meeting and asked all the staff to be respectful to all patients, carers and the community. Hope you will have better experience next time and in future. Our best wishes.
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Review titled ive been on time for my appointment but not seen
Rated 3 stars out of 5
by oana - Posted on 27 April 2023
I had an appointment at 9.30 . i was there 9.25 . no receptionist to check in so i waited to be called by the nurse. I've waited until 9.43 , and i knocked at the nurse door, was no patient inside and told her when i can see her as i need to back to work. She told me I'm late, i said to her i was waiting from 9.25 but was no receptionist and nobody called my name . She told me to book another apointment the following week I work 6 days a week and is hard to find a cover to take time off. This let me very upset . Lack of professionalism
Visited April 2023
Review titled Supreme Medical Centre
Replied on 28 April 2023
Dear Oana We are sorry to learn your experience recently. Please accept our apologies for inconvenience this has caused. We have raised this with the particular staff member and all others as well to be attentive in the front to avoid such problem in future for all patients and visitors. Your feedback is appreciated. Best wishes.
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Review titled Great practice
Rated 5 stars out of 5
by David Jacobs - Posted on 19 January 2023
Just wanted to compliment the team at Supreme Medical practice for the service that I received today. I called at 0830, the receptionist triaged me, the doctor called at 1120 and saw me at 1150. I received a reassuring consultation. Thank you.
Visited January 2023
Review titled Supreme Medical Centre
Replied on 28 April 2023
Dear Mr Jacobs Many thanks for your positive and encouraging comments, we are happy that your experience with us was good. Wish you all the best.