Pennine Drive Practice - Ratings and reviews
Reviews
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Review titled Disappointing service
Rated 1 star out of 5
by Afrim Haliti - Posted on 08 January 2024
My experience with Pennine Drive Surgery has been extremely disappointing. Today, they failed to send a crucial inhaler prescription for my son to the pharmacy, despite assuring it would be ready by 5 pm. After contacting 111 for an emergency prescription, I faced additional obstacles due to the need for a new assessment. When questioning the surgery, the assistant displayed rudeness, stating they couldn't send the prescription anymore, and we had to wait until tomorrow. This situation is unacceptable, especially considering my son's breathing problems. Pennine Drive Surgery has proven to be the worst in terms of responsiveness and assistance, and I strongly advise others to avoid it.
Visited January 2024
Pennine Drive Practice has not yet replied.
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Review titled Awful, rude, condescending
Rated 1 star out of 5
by Anonymous - Posted on 23 January 2024
this practice is abhorrent, i have been with them for over a decade, and i have been trying to get a diagnosis for endometriosis for 9 years.. still no luck. even codeine does not work for the pain. i called recently to talk about my scan for endometriosis. they told me they would text me with an appointment and i waited over a month with no reply. i called the reception staff and as always they were the rudest people i have ever had the displeasure of speaking with. condescending, rude and disrespectful. they asked what my appointment was about and i said endometriosis to which she said i don’t know what that is i can’t get you an appointment. i then tried explaining and she rudely gave me a random appointment time, i asked if i could have a later one as im an insomniac and she refused. i then had an appointment with a doctor who said there was no information on his side about my appointment, this is the third time in a row this has happened. i got my last scan over a 18months ago, the nurse in the hospital told me to come back in three months for my next appointment but i haven’t been able to because of how terrible this gp service is. the doctor rudely said okay i’ve done it bye and hung up without me having a chance to ask how i will be notified or what type of scan it would be. i then got a text, showed up to the appointment and they told me they couldn’t see me because i was 5 minutes late (i have a disability so it was very hard to get there). i am now calling again to restart this process for what feels like the millionth time. i was literally underage when i first complained about my period pain being abnormally high. i have been to a&e about my pain, i cry and sometimes have to sit on the pavement for an hour before i can get back up to do what im doing. it is completely irregular so i can’t ever guess when it will come, i just get hit all of a sudden with excruciating pain that makes me cry. i sat in a 2 hour tattoo session on my ribs and did not move or ask for a break. i have a high pain tolerance due to training in sports and dance and i cry in pain from my periods. all they ever do is prescribe me with codeine which does not work. i am lost for words at how terrible this practice is. my friend’s mother died of cancer due to the GP not getting a biopsy done for years.
Visited December 2023
Pennine Drive Practice has not yet replied.
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Review titled Rude receptionist
Rated 1 star out of 5
by Fatima - Posted on 13 July 2023
The receptionist staff at this GP are rude and disgusting, they do not know how to care for their patients. It takes them time to answer the call when trying to call them even if your number one in the queue, they hang up the phone and refuse to give appointments to patients that are in need. I was with this GP close to 20 years never had issues until after COVID, they have ruined the GP and I would advice anyone that’s trying to join to not bother.
Visited July 2023
Pennine Drive Practice has not yet replied.
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Review titled Worst of the worst and proud of it.
Rated 1 star out of 5
by Mohammad reza mansourjah - Posted on 06 April 2023
had to ask the surgery to email 6 days worth of my medication to a pharmacist where I'd got stuck in due to train strikes and the easter bank holidays for 6th of april to the 11th,, that was 8.20 am I called them at 17.30 only to be told they wouldn't do it and that she wasn't prepared to listen to my rubbish ,,I explained to her I was recording our conversation only to be told to make a complaint.
Visited April 2023
Pennine Drive Practice has not yet replied.
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Review titled A consistently horrible experience.
Rated 1 star out of 5
by Anonymous - Posted on 21 March 2023
The benefit of going to Pennine Drive is you know what to expect every single time: lacklustre service and condescension. They won't answer their phone lines, so Patches is always the best way to go. If there's a larger issue, you have to remain very stoic during a call with their secretaries. The last conversation I had included one of the lovely secretaries asking jarring questions about whether I had set up my prescription order, followed by short and curt answers. Before I got a chance to ask my next question, the secretary hung up without a goodbye. I very much like Pennine Drive because it gives you a very good idea of what medical service is like in a third world country, so I'd certainly recommend it as a character-building experience!
Visited March 2023
Pennine Drive Practice has not yet replied.
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Review titled Very poor phone appointment experience
Rated 1 star out of 5
by Anonymous - Posted on 06 February 2023
Phoned during advertised hours, selected appointments queue and waited for 1hr 35mins. When answered I was told me to call back in the morning, as all phone consultations for that day were gone. They did not offer a phone appointment for the following day. Was advised to call back tomorrow at 8am or use online enquiry at midnight. The appointment line told me many times that my call was valued and to stay on the line. Surely a message saying phone appointments were full and to call back tomorrow at a specified time or to use the online service should have been used. The psychological impact of waiting on a long hold for nothing is cruel. The wait was pointless and avoidable. This is not a patient-centred caring aspect of the service.
Visited February 2023
Pennine Drive Practice has not yet replied.
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Review titled Worst surgu
Rated 1 star out of 5
by Mohammad Reza Mansourjah - Posted on 20 February 2023
As I'm writing this I've been caller No 1 for 29 minutes just to change the physio appointment date, it's always the same with this surgery, absolute sham and they all have their excuses.
Visited February 2023
Pennine Drive Practice has not yet replied.
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Review titled Dreadful
Rated 1 star out of 5
by Anonymous - Posted on 17 February 2023
Unprofessional and careless receptionists. Getting in touch with my GP practice is very distressing. Over the years, Pennine Drive receptionists have: - provided incorrect test results (telling me the results were good when they were not) - insisted my medication was no longer necessary (I have a long term condition. Medication is for life) - been unreachable (being caller #1 for an hour and nobody picks up the phone. Regular occurrence) - ignored communication (filed my Patchs requests without taking any action) - been rude, arrogant, dismissive, etc. (not all receptionists) Patchs was initially a godsend. No more calls to reception! Unfortunately, the tool is now unusable. The online service opens at midnight and often reaches capacity within a few hours (in the middle of the night). In addition, receptionists no longer accept appointment booking through Patchs. How are we supposed to get an appointment? Requests via Patchs are rejected. Calls are being ignored. At the time of writing, every single rating for this practice is 1/5.
Visited February 2023
Pennine Drive Practice has not yet replied.
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Review titled Can't even process my registration
Rated 1 star out of 5
by Matt Freeman - Posted on 17 February 2023
Rude unhelpful staff insisted they needed 2 weeks to process my registration but even after 2 weeks they were incapable of doing this or speaking in a polite helping manner. Absolutely useless in the wrong profession making patients more ill is my experience
Visited January 2023
Pennine Drive Practice has not yet replied.
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Review titled worst practice
Rated 1 star out of 5
by Anonymous - Posted on 17 January 2023
At this practice is impossible to get an appoinment.. the receptionists are very rude and not helping with any query. If the doctor said to discuss once the prescription is finished (especially if the symptoms are the same or worse) how can you offer an appt in 2 months time? They should at least discuss with doctor to make sure the decision that a receptionist make is a good one. Honestly, all reviews are extremly bad and nobody does anyting to improve the service!?!?!? I am under the doctors care not the receptionist but obviously this doesn't matter. Not to mention all you get are telephone consultations... This service is appalling..
Visited January 2023
Review titled Pennine Drive Practice
Replied on 07 February 2023
Dear Patient Your points have been noted. We are sorry that you were unhappy with your experience with the receptionists at the surgery. They try to follow the triaging system and act in accordance with the instructions given. We will ensure that their training is assessed and updated. Due to the pandemic for safety reasons the move was to have telephone consultations rather than Face to Face but the doctors assess the situation and see the patients who need to be seen face to face and this is happening a lot more now where doctor decides such a consultation is needed.