Longrove surgery - Ratings and reviews
Reviews
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Review titled Telephone calls not answered
Rated 1 star out of 5
by Anonymous - Posted on 19 April 2024
I spent ages waiting for my phone calls to be answered, waiting up to 50 minutes many times. After complaining when I got through I was told they are very busy and understaffed and I was lucky to get through to speak to someone. My daughter also phoned a number of times and the phone message said she was number one in the queue. She waited over 30 minutes a number of times as caller number 1 in the queue and nobody answered the phone. I think they just can't be bothered to answer the phone calls. A terrible service.
Visited April 2024
Review titled Longrove surgery
Replied on 19 April 2024
Dear patient, I am sorry to read you have had difficulty accessing the surgery via phone. As your review is annomous we are unable to look into this further and provide a response, however if you were held at nuber one in the queue for this length of time, there may have been a techinal error, but without your details we are unable to check furher. Please do ocntact the surgery with your details in order for us to provide a response. Thank you
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Review titled Great practice
Rated 5 stars out of 5
by Liz - Posted on 08 April 2024
I needed help today with medical records and the staff member was professional, friendly and helpful.
Visited April 2024
Review titled Longrove surgery
Replied on 09 April 2024
Dear Liz, Thank you for your comments. We always strive to be as helpful and supportive as we can for our patients, even though we are under a lot of pressure in the NHS. Your comments have been passed on to our reception team and we do appreciate you taking the time to review us.
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Review titled Annual Review
Rated 5 stars out of 5
by Lisa Robinson - Posted on 12 March 2024
Found Nurse very warm, kind, freindly and professional made me feel at ease and was such a lovely experience wonderful nurse 💙
Visited March 2024
Review titled Longrove surgery
Replied on 14 March 2024
Dear Lisa, Thank you for your comments. We always strive to be as helpful and supportive as we can for our patients, even though we are under a lot of pressure in the NHS. Your comments have been passed on to the Heath Care Assistant Thank you
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Review titled Great Practice & Reception Team
Rated 5 stars out of 5
by Anonymous - Posted on 07 March 2024
I was trying to make an appointment for my grand daughter & when I explained our situation, the reception lady was understanding & tried very hard to arrange an appointment that my grand daughter could make as she is at school. Thank you!
Visited March 2024
Review titled Longrove surgery
Replied on 08 March 2024
Thank you for your comments. We always endeavour to try and be as helpful and supportive as we can for our patients, even though we are under a lot of pressure in the NHS. Your comments have been passed on to our reception team and we do appreciate you taking the time to review us.
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Review titled Caring Service
Rated 5 stars out of 5
by Zachary B - Posted on 06 March 2024
Spoke to a lovely associate this morning when I was unable to get through to the prescription team and the associate was extremely helpful in assisting with my needs. It is refreshing to see such kind attention despite the amount of pressure surgeries encounter so I am most grateful.
Visited March 2024
Review titled Longrove surgery
Replied on 08 March 2024
Dear Zachary, Thank you for taking the time to give us feedback on the treatment you receive from Longrove. Although we are a very busy surgery, we always try to do the best for our patients. We will share your kind coments with the reception team.
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Review titled Impossible to actually contact them
Rated 1 star out of 5
by Lauren Carnegie-Gomez - Posted on 21 March 2024
Econsult is a great idea, however I was given an appointment that I could not attend. All I wanted to do was change it. Four phone calls where I am 'number 1' in the queue but actually on hold for 25 mins each time. Three out of four times, someone answered and then put me straight back on hold. At which point I gave up. Website says use the online form to contact them but the link just goes to the phone number and the address. I honestly don't know how else to change my appointment.
Visited March 2024
Review titled Longrove surgery
Replied on 21 March 2024
Dear Lauren Carnagie- Gomez, Thank you for taking the time to leave a review. We are sorry you have not been able to get through on our phone lines today, we have reported the technical difficulties you have experienced today to our phone provider and a member of our reception team will be in contact with you today regarding this. Thank you for bringing this to our attention.
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Review titled Very good
Rated 5 stars out of 5
by Amanda - Posted on 16 February 2024
I had an ECG and the clinician couldn’t have been more helpful and kind. She was a credit to the NHS
Visited February 2024
Review titled Longrove surgery
Replied on 20 February 2024
Dear Amanda, Thank you for takng the time to leave a review following your positive experience at the surgery recently. We will pass your comments on to the clinical team Many thanks
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Review titled It is impossible to get an appointment
Rated 1 star out of 5
by Lorna - Posted on 09 November 2023
I have been with this practice for 15+ years. It used to be amazing! Some years ago all changed suddenly with the triage system. It takes a very long time to get an appointment, I am talking weeks! Seems to me that practice is well oversubscribed with patients and they simply cannot cope. Most recent experience - My 6 year old daughter is struggling from severe ear infection where puss and blood is coming out of her ear and it takes them 2 weeks to give us the test results. In the meantime she has no antibiotics or anything to help her. Absolutely ridiculous and failure practice and I hope that my review will get into the right hands for this practice to be properly investigated into the service they provide. I pay a lot of money for NI and this is not the service I am expecting to get.
Visited November 2023
Review titled Longrove surgery
Replied on 10 November 2023
Dear Lorna, Thank you for your review. I am sorry you feel you have not received a good service from the surgery, however as you have not provided your full name we are not able to investigate this further or provide a response. Please do contact the surgery in the usual way to provide your full details in order for us to look into the matters raised. Our complaints policy can be found on our website. Many thanks
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Review titled Very Good Experience
Rated 5 stars out of 5
by Ann Goodwin - Posted on 09 November 2023
Rang the surgery this afternoon after being ill for a few weeks. Used the call back service which was so useful. Spoke with a really lovely lady who found me a phone appointment for the same day. Doctor called back and actioned some activities for me. Very pleased.
Visited November 2023
Review titled Longrove surgery
Replied on 13 November 2023
Dear Ann Goodwin, Thank you for taking the time to give us feedback on the treatment you receive from Longrove. Although we are a very busy surgery, we strive to do the best for our patients. Your comments will be shared with the team
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Review titled Struggling practice
Rated 2 stars out of 5
by nicholas m solden - Posted on 23 November 2023
I have been with longrove surgery for 20 odd years and i think the main problem is inconsistency due to allowing too many patients to see ,most of the doctors and nurses are very good but i still think someof the receptionists are not well trained and lack customer care ,i think the pressure is too great , i am moving away from the area and i must say it would be a relief not having to contact longrove for an appointment
Visited November 2023
Review titled Longrove surgery
Replied on 05 December 2023
Dear Mr Solden, We are sorry you feel that we don’t provide a better service. We do have newer staff members, who are undergoing full training. We have passed your comments on to the Reception Manager. Thank you for taking the time to leave a review.