Heathfielde Medical Centre - Ratings and reviews
Reviews
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Review titled Great service
Rated 5 stars out of 5
by Robert - Posted on 18 July 2023
The team at Heathfielde medical centre went above and beyond. Was looked after by a doctor and nurse who were great Thank you
Visited July 2023
Heathfielde Medical Centre has not yet replied.
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Review titled A Wonderful Practice
Rated 5 stars out of 5
by Ann Sharifi - Posted on 16 June 2023
This is an absolutely wonderful practice, from the reception staff to the doctors, everyone is so kind and caring. They are very responsive for appointments and feed back and always take concerns seriously. I can't speak highly enough of them. My sincere thanks to all the staff and doctors.
Visited June 2023
Heathfielde Medical Centre has not yet replied.
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Review titled Impossible to get an appointment
Rated 1 star out of 5
by Ma Sha - Posted on 22 March 2023
I have tried numerous times to book an appointment over the last two weeks. They just do not pick up the phone and there is no other way to get in touch. Appalling and frightening lack of service.
Visited March 2023
Heathfielde Medical Centre has not yet replied.
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Review titled Appauling treatment
Rated 1 star out of 5
by Anonymous - Posted on 15 March 2023
I have asthma, and made an appointment to have an asthma check up with the nurse, as I was finding the condition was getting worse. I duly went along at the appointed time, and checked in and then sat down to wait. After 30 minutes, and being the only person in the waiting area, I asked the receptionist how much longer it would be as I had taken time away from work. The receptionist advised he would send a note to the nurse, and within seconds of that I heard someone in a very loud voice saying "well that's just great, just great. I need to be out of here by one and so don't have time for this!" Now I can't be sure this was about me, but it was very coincidental. I waited a further 10 minutes and then went back. The receptionist looked very embarrassed and asked if I would like to make another appointment, which I declined. I ended up going to a private GP who found my peak flow was deplorable, and I am now on a treatment plan. I left Heathfielde surgery feeling very upset, and like I was an invisible nuisance. What happened to the days when patients were treated like human beings, not numbers and inconveniences?
Visited March 2023
Heathfielde Medical Centre has not yet replied.
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Review titled I would not recommend this practice at all
Rated 1 star out of 5
by Anonymous - Posted on 13 March 2023
I wonder why there is always just 1 GP on duty every time we ring them for appointments. It takes at least 45mins of wait time on phone to get through the line if you are ringing for an appointment. We have had a good experience with couple of GPs that work here but some are not interested in listening to what is ailing you. The best advice they can give is go to A&E if you are worried even if the patient is a young child. What is the point in being registered with a GP if you cant get an appointment or treated on time?
Visited March 2023
Heathfielde Medical Centre has not yet replied.
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Review titled Impossible to get appointment
Rated 1 star out of 5
by Anonymous - Posted on 13 March 2023
It is essentially impossible to get seen at this surgery. I have been trying for nearly two weeks. They have no online booking and their 'call at 10, call at 2' booking system makes it almost impossible to get seen if you work during the week. Your options are basically book a 'routine appt' more than a month in advance - or (like me) sit back, worry about your condition and repeatedly waste time in phone queues that lead nowhere. Among the worst GP surgeries I've (tried) to use.
Visited March 2023
Heathfielde Medical Centre has not yet replied.
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Review titled A third world service
Rated 1 star out of 5
by Anonymous - Posted on 16 January 2023
For the past few years, even prior to the pandemic, the service at Heathfielde Medical Centre is run by staff that enjoy seeing their patients being tormented by their lack of care and attention. It is as though they have been especially trained to add discomfort to the patients. God help us, I am sure in developing countries the care and professionalism is better than at Heathfielde's. They are always 'busy' and do not agree to see patients only by phone and still sometimes the doctor appointment forgets to phone and we are stupidly waiting for the call. Why have they not gone back to work normality as the rest of the country? It is just ridiculous.
Visited January 2023
Heathfielde Medical Centre has not yet replied.
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Review titled Dire
Rated 1 star out of 5
by Anonymous - Posted on 04 January 2023
Impossible to get an appointment. No one answers the phone; no response to emails. Only offers appointments if booked on line in three weeks, and then only telephone consultations. Was an excellent practice until COVID; now most of the Drs have retired and it's run by locums and stroppy reception staff. Avoid; not fit for purpose.
Visited January 2023
Heathfielde Medical Centre has not yet replied.
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Review titled This doctors surgery should be shut down
Rated 1 star out of 5
by Anonymous - Posted on 10 December 2023
The reception staff are not capable of having any customer service skills. You wait hours to get through to someone on the phone and the receptionists don’t care about you and are extremely rude. Even when you email them, the majority of the time you don’t get a response but even when you do, there is no name in the signature. Customer service starts with just even saying ‘hello my name is…’ and signing an email with kind regards and the persons name. They also don’t have an online system as advertised on their website. Unfortunately I ran out of my repeat prescription medication. So the next morning I called the surgery to explain and asked for advice on what to do. The receptionist on the phone was so rude to me, and stated ‘if you had put the request in 72 hours in advance this wouldn’t happen’ and that I needed to ‘make the request in writing’. I explained that I did put it in writing and also did it 72 hours in advance. I also told the receptionist that I have issues every time when getting my repeat medication, even when I allow 2 weeks. She said they will try to get it done today, so I simply asked ‘what should I do if it is not, as based on previous experience the surgery hasn’t previously got my medication to me on time’. She responded ‘stop being so pessimistic’. I explained again to her that I was just going based on previous experience and not wanting to leave it until the end of the day as can’t miss another day without my medication. She said ‘the sooner I get off the phone from you the better’. I was speechless! And said to her that good customer service and manners doesn’t cost a thing and hung up. My medication was for anxiety (as she knew). So telling someone who has anxiety to stop being pessimistic is disgusting. And also she was shouting at me on the phone for simply asking for advice. There was no need for her attitude, she could have said ‘in the mean time you can get an emergency supply from a pharmacy’ or even said ‘don’t worry I understand the importance’ but there was absolutely nothing. So once again I emailed the request confirming the pharmacy to send it to and their response was that ‘it’s been completed’ and the following ‘and I believe we have delivered good ''customer service'' as you asked for.’ Again this is so passive aggressive and actually disgusting to get from someone who works in healthcare setting. As predicted my medication didn’t arrive on time at my pharmacy. Luckily the pharmacy were amazing and managed to give me an emergency supply. I’ve never once experienced good service or helpful advice from the surgery. Looking at other peoples reviews and the low score the surgery has on the nhs website and CQC, also acts as evidence on the low standards to expect at this surgery. Even their responses to peoples reviews doesn’t show any compassion. Good customer service costs nothing, but can be massively detrimental to someone’s health.
Visited October 2022
Heathfielde Medical Centre has not yet replied.
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Review titled Badly organised
Rated 1 star out of 5
by Anonymous - Posted on 03 October 2022
There are only telephone appointments And not ways appropriate for some problems . It would be nice to see a Dr
Visited September 2022
Review titled Heathfielde Medical Centre
Replied on 04 October 2022
Thank you for taking the time to write your review. When you call the surgery we offer a telephone appointment with the doctor, if clinically appropriate doctor will allocate you a face-to-face appointment. If you prefer to be seen face to face, please request a face-to-face appointment when you talk to your GP. Please contact the practice Manager for more details. Heathfielde team