The Baldock Surgery - Ratings and reviews
Reviews
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Review titled Badly run
Rated 1 star out of 5
by Anonymous - Posted on 04 March 2024
E consult is ridiculous difficult to fill with repeated questions questions which are not relevant to why I needed an appointment even when I managed to complete it I was not contacted by the surgery and had to ring them. Receptionist was quite rude telling me I had to fill out an e consult in an abrupt manner! Explained I had and two days had passed since I was ment to be contacted only then to be told follow the link and re apply for an appointment!! This surgery used to be great fantastic staff all round seems all the decent receptionist’s have left I haven’t a clue what doctor I’m under as I never see the same one and due to this I get frequent text or calls asking me to book in for bloods when I ask why I’m told you haven’t had any in a while explained I had some only 4 weeks ago yet still have to have them done again no explanation as to why. Only last month I turned up for bloods to be told I have your form but no information so you don’t need them doing I’m so confused I have no idea what is going on I’m under a few consultants and have some serious health conditions it’s really quite scary as I have zero faith in the GP’s now this is due to never seeing the same one so no continuity in care. Also I had seriously high blood pressure already have heart disease had chest pain also radiating to my arm I was there for a med review while this was happening and she asked me to take myself to hospital I couldn’t move was breathless and clearly unwell the lack of compassion is unbelievable luckily I had someone who take me to A&E I honestly do not know what has happened to this surgery since covid it’s horrific can not get through on the phone constant texts saying surgery closed due to unforeseen circumstances texts saying e consult switched off they don’t answer the phone I don’t know what they actually do as I have walked to the surgery while I was ringing them to book an appointment got there and there were three or four of them chatting away not one answered the phone I ended up showing her my phone saying look I have been on hold all this time to end up walking here and apparently phone line is still busy she couldn’t care less muttered something under breath so rude an not helpful at all. This surgery is in personal lacks care reception are argumentative at times it’s a shambles. Used to be a fantastic surgery I wouldn’t recommend this surgery to anyone.
Visited March 2024
Review titled The Baldock Surgery
Replied on 05 March 2024
Dear Patient Thank you for your feedback If you would like to call the surgery, the reception team leader or practice manager would be happy to discuss the concerns you have raised. I will also share your feedback with the whole team Kind Regards Management Team
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Review titled Excellent first experience
Rated 5 stars out of 5
by Joanne Towell - Posted on 03 February 2024
I needed a same day appointment. After filling and submitting the econsult just after 8am, I received a call at 10:45 and was in and out of the surgery by 11:20! The doctor i saw was fantastic. Very friendly, professional and reassuring and very thorough!
Visited January 2024
Review titled The Baldock Surgery
Replied on 07 February 2024
Dear Patient Thank you for the feedback; this will be shared with the team Thank you Management Team
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Review titled Nurses
Rated 5 stars out of 5
by John Steele - Posted on 30 August 2023
After completing an econsult I was contacted by a nurse about the burn on my tummy, she requested a photo which I sent. I was given excellent advice and dressings for the burn.
Visited August 2023
The Baldock Surgery has not yet replied.
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Review titled Used to be great, but going downhill
Rated 2 stars out of 5
by Anonymous - Posted on 31 August 2023
I absolutely loved the Baldock Surgery, I felt the Dr’s, Nurses and staff really cared, but the management of the surgery now has plummeted. The contact methods for the surgery are terrible, the E-Consult is a mission and tedious. I work in the emergency services and feel sad around the state of the surgery and lack of patient experience. It was a local, personably surgery historically, but now it’s commercialised and impersonal. Being sent to Letchworth Surgeries and outsourcing patients is terrible. This is my surgery and I want to be seen by one of my GP’s here. Really sad times. I used to feel like a patient that was cared for a few years ago here, now I feel like another number on a piece of paper. I don’t think anyone cares here anymore.
Visited August 2023
The Baldock Surgery has not yet replied.
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Review titled Poor
Rated 1 star out of 5
by Anonymous - Posted on 01 September 2023
This use to be a amazing practice. Just recently I have done econsult just to be told to wait for the appointment I had booked. I made it clear I could not make that appointment and have tried for 6 weeks to see my doctor. I have been bleeding for 14 weeks no support just told to Carry on taking meds or don't today I was told the doctor would only talk to me if necessary. I need other medication which I was told to start yet the doctor has not released the prescription. It is now easier for me to go out off hours or a and e am seen quicker. I appreciate your busy yet my health is going down. I have requested a blood test twice by email yet it has been ignored. Have calls booked in that don't come. Have to constantly chase up things. The only positive is when my child is ill she is seen. Such a shame its lost the care it use to have. Now they seem to cherry pick who they are willing to see. As above I had constant headache high blood pressure yet I can't get appointment with my doctor. Madness
Visited August 2023
The Baldock Surgery has not yet replied.
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Review titled So hard
Rated 1 star out of 5
by Anonymous - Posted on 15 July 2023
Takes so long to get an appointment. E consult switched off frequently. Asked for follow up from an A&E visit via e consult and have been ignored. Phone waiting times are too long. When you do make contact the receptionists and GPs are fantastic, it’s just the systems they use that make it so hard!
Visited July 2023
Review titled The Baldock Surgery
Replied on 18 July 2023
Dear Patient Thank you for your feedback, If you wish to discuss this further please call or email the practice, our Operations manager or Reception Team leader will be happy to assist. Thank you Management Team
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Review titled Such a shame
Rated 2 stars out of 5
by Anonymous - Posted on 13 July 2023
When we moved to the town 5 years ago the Surgery was absolutely fantastic. The level of service now is unfortunately terrible. It is virtually impossible to get through via phone unless you want to queue for over 30 mins which is impossible during a working day. The E-consults are switched off frequently due to staff training days, volume of traffic etc. which only prevents necessary appointments being made. When you do manage to get an appointment no time is given for it (only a half day slot) which is not appropriate for those at work who can’t be attached to their phone non-stop. There have been a couple of occasions where receptionists have made errors with appointment times and then been exceptionally rude when resolving an error they’ve made. It is such a shame as the doctors and nurses you eventually get through to are fantastic.
Visited July 2023
Review titled The Baldock Surgery
Replied on 14 July 2023
Dear Patient Thank you for your feedback, if you wish to contact the practice either by phone/email our Operations Manager will discuss the concerns you have raised. Thank you Management Team
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Review titled Great service
Rated 5 stars out of 5
by Anonymous - Posted on 12 July 2023
I’ve had lots of support from the dr and reasonable adjustments made to make accessing the dr easier for me and my disability. I’m very pleased with the service received from dr surgery , drs, nurses and reception staff . The e consults have always worked well for me too as it’s accessible for me as a deaf person. I’ve also had great service during covid and appts made accessible to my needs and disability which I’m grateful. I’m grateful for this nhs service . Thank you
Visited July 2023
Review titled The Baldock Surgery
Replied on 14 July 2023
Dear Patient Thank you for your feedback, we will share this with the whole team. Management Team
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Review titled Very efficient
Rated 5 stars out of 5
by Anonymous - Posted on 11 July 2023
I did an e-consult mid-June with a problem that I hadn't been able to resolve through physio and exercises. I received a text message from a doctor confirming a Lister referral for an x-ray. I was sent a date less than a week ahead, which I had to reschedule due to a holiday. The x-ray team saw me 30 minutes early. I was told 7-10 days for result to get to the GP. Seven working days later, I've just received a text offering a phone appointment in 2 weeks' time to discuss the results. I can't thank the surgery enough.
Visited July 2023
Review titled The Baldock Surgery
Replied on 18 July 2023
Dear Patient Thank you for your feedback, we will pass all feedback to the whole team. Management Team
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Review titled Very poor practice
Rated 1 star out of 5
by Anonymous - Posted on 13 July 2023
Very difficult to get an appointment as I receive frequent text messages informing me they are switching off the E Consult. When I did get an appointment I was sent over to a Letchworth surgery at 8pm! It is a great shame that seeing a GP has turned into a mission, this should not be the case!
Visited July 2023
Review titled The Baldock Surgery
Replied on 14 July 2023
Dear Patient Thank you for your feedback, if you wish to contact the practice either by phone/email our Operations Manager will discuss the concerns you have raised. Management Team