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Sheepcot Medical Centre - Ratings and reviews

Reviews

Displaying 1 to 6 of 6

  1. Review titled New triage system is an improvement

    Rated 4 stars out of 5

    by apg - Posted on 24 August 2023

    I used the triage system, i.e. form describing health problem, for the first time this week and I found it a big improvement on hanging on endlessly for a receptionist to answer the phone. I was pleasantly surprised to get an appointment to see the doctor 2 days later (My condition was not an emergency). While waiting I witnesses the receptionist being very friendly and patient - the same could not always be said of the patients. I don't know how good the new system will be with more urgent cases but I am pleased with my treatment in this surgery

    Visited August 2023

    Report as unsuitable

    Review titled Sheepcot Medical Centre

    Replied on 23 January 2024

    Dear apg, Thank you for your review. We are so glad to hear that you feel the changes we have made are an improvement and that you are pleased with your treatment. Many thanks SMC Team

    Report as unsuitable

  2. Review titled Exceptional practice

    Rated 5 stars out of 5

    by Suzanne Mcrae - Posted on 17 April 2023

    You only ever see negative comments about GP services recently and I felt it was important to share my positive and thankful comments about Sheepcot Medical Centre. The service you receive from the reception team is exceptional! Polite understanding and pro active ! Over the last very difficult year for me whenever I have had to speak to the surgery the team have always been so so helpful. When any of my family have had to see the GP we have been treated with respect and received precessional treatmentSo Thankyou !! Would highly recommend this surgery.

    Visited April 2023

    Report as unsuitable

    Review titled Sheepcot Medical Centre

    Replied on 23 January 2024

    Thank you for your review. It is wonderful to read the comments that you have made regarding the Reception team and Doctors, and I will ensure they are passed on. Many thanks SMC Team

    Report as unsuitable

  3. Review titled Amazing improvement to an already good service

    Rated 5 stars out of 5

    by Anonymous - Posted on 20 April 2023

    I have been with this practice for a while. They are extremely busy but are improving. Today I rang for an appointment and was only 1st in the queue. my call was answered very quickly. I received an appointment with a nurse and was given a link to request to consult a Dr by phone. My prescriptions are dealt with promptly using a patient app. Sometimes when I have been in surgery it was so so busy, yet the receptionist has a calm manner. I commend te surgery for listening when things are not right and making improvements that are in the patient's interest.

    Visited April 2023

    Report as unsuitable

    Review titled Sheepcot Medical Centre

    Replied on 23 January 2024

    Thank you for your review. It is great to hear that you feel we have improved our practices. We have tried very hard to listen to what our patients need from us and adapt our working practices to help. Many thanks SMC Team

    Report as unsuitable

  4. Review titled Beyond amazing

    Rated 5 stars out of 5

    by Anonymous - Posted on 23 February 2023

    The services that I receive from Sheepcot Medical Centre is excellent. Great experience! i always get same day appointments. The front desk staff and the medical assistants are very nice and helpful. All the doctors that i have seen were great, gave realistic expectations and timelines - I am properly informed about my health and care and have been incredible with my daughter treatment. I would have no qualms in recommending this surgery to friendly and friends.

    Visited February 2023

    Report as unsuitable

    Review titled Sheepcot Medical Centre

    Replied on 23 January 2024

    Thank you for your lovely feedback. Its great to hear the positive comments and we will ensure that your review is shared with all the staff. Many thanks SMC Team

    Report as unsuitable

  5. Review titled Received Great care

    Rated 5 stars out of 5

    by Anonymous - Posted on 28 February 2023

    Cannot thank the Dr enough. I was given an appointment within a day, seen and referred within a week and in the new year I was impressed.

    Visited December 2022

    Report as unsuitable

    Review titled Sheepcot Medical Centre

    Replied on 23 January 2024

    Thank you for your review. We are so glad that you were seen too so quickly and you are happy with your care. Many thanks SMC Team

    Report as unsuitable

  6. Review titled Poor

    Rated 1 star out of 5

    by Anonymous - Posted on 28 December 2022

    Been with this practice 30years & has gone down hill since moving to Cunningham way Near on impossible to get a appointment according to their phone system I was number 1 in the queue 15 minute later still number 1 then was cut off my wife called 5 minute after I called she was number 15 & dropping down the queue until she reached 12 then was cut off,I was still number 1 phone system doesn't work shame there is no other surgeries local

    Visited December 2022

    Report as unsuitable

    Sheepcot Medical Centre has not yet replied.