Reviews

Displaying 1 to 2 of 2

1. Review titled No appointsments whatsoever

   ★

   Rated 1 star out of 5

   by Anonymous - Posted on 11 March 2024

   I've been advised to "call again at 8 " since all the appointments were taken. Next day I called at 8:00 (on the minute!). I was waiting for 25 minutes to get an answer, just to hear that there are no appointments and I should try again at 8 the next day or go to A&E or a walk-in centre. This is not a service and is ridiculous. The surgery might be understaffed, but they must as well close it if it's not functioning.

   Visited March 2024

   Report as unsuitable

   Review titled Highview Medical Centre

   Replied on 14 March 2024

   Dear patient, Thank you for making us aware of your situation. We are sorry that this was your experience. If you make yourself known to us, we can trace your calls and investigate this further. Kind regards Highview Medical Centre

   Report as unsuitable

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2. Review titled Do not sign up for their practice

   ★

   Rated 1 star out of 5

   by Anonymous - Posted on 07 December 2022

   Every time I have called to make an appointment they never have any. I literally can’t get even an over the phone appointment with a doctor and they say wake up at 8am to call for same day appointments and then you get queued for an hour and a half, so by the time you talk to someone there are no appointments. If you want to waste your time on the phone and never see a doctor then sign up for this practice. If you want real help sign up somewhere else.

   Visited December 2022

   Report as unsuitable

   Review titled Highview Medical Centre

   Replied on 13 December 2022

   Dear Patient, Thank you for taking the time to leave us a review, I'm sorry to hear you have been unable to get an appointment. We offer a wide selection of Face to Face appointments and Telephone Consultations. You can pre-book up to 2 weeks in advance or book on-the-day by calling at 8am. Alternatively you can use our online system to also book appointments from 8pm the night before. To sign up for this service please visit our website www.highviewsurgery.co.uk We have also implemented online consultations which is for help with a non-urgent medical or admin request and will be read by a member of the team within 2 working days. If you would like to discuss this further please do not hesitate to contact our Practice Manager (Gill Costello) or Assistant Practice Manager (Sarah Ashton) on 01707 871980 Kind regards Highview Medical Centre

   Report as unsuitable

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