Parkfield Medical Centre - Ratings and reviews
Reviews
-
Review titled Caring Practice
Rated 5 stars out of 5
by Mrs Helen Chadwick - Posted on 06 March 2024
Despite general negativity in GP Practices throughout the country I can only provide positivity with my feedback for Parkfield Medical Centre, The Walks, Potters Bar. My experience during this last week with the receptionist, and GP was first class. They were helpful, understanding and prepared to go the extra mile. How refreshing! I have no hesitation in commending the practice.
Visited March 2024
Parkfield Medical Centre has not yet replied.
-
Review titled Very poor patient service
Rated 1 star out of 5
by Anonymous - Posted on 25 January 2024
Whilst most Dr here are great. The receptionists and the service for getting appointments are not! Walked into the practice to book an appointment for a few weeks time as it wasn't anything super urgent. Was told I had to ring before 8 the next day to make an appointment, which in itself is ridiculous. Took me a couple of hours the following day before I got through, by then all appointments were gone. I tried asking and complaining to the receptionist asking how anyone was supposed to book an appointment if this is how they now ran the system. She refused to acknowledge my question and just kept repeating "call back tomorrow before 8am for an appointment" to the point were I found it incredibly rude and insulting. Although her tune changed when I pointed out the DR had requested this appointment. Trying to use the patient access is also a joke as 9 times out of 10, there are no appointments available and if they are, they are released randomly!!! In short, if you'd like to feel like an unwanted customer like businesses do, come here! If you'd actually like to be seen by a Dr for a medical concerns, I'd recommend registering elsewhere!
Visited January 2024
Review titled Parkfield Medical Centre
Replied on 26 January 2024
Dear Patient, Thank you for taking the time to leave us a review, I'm sorry to hear you have been unable to get an appointment. We offer a wide selection of Face to Face appointments and Telephone Consultations. You can pre-book up to 1 week in advance or book on-the-day by calling at 8am. Alternatively you can use our online E-Consultations that are available from 8am each morning. To sign up for this service please visit our website www.parkfieldmedicalcentre.co.uk co.uk If you would like to discuss this further please do not hesitate to contact our me at the surgery. Yours sincerely Julie Beere Manager
-
Review titled Great Practice.
Rated 5 stars out of 5
by Mohsin Sachedina - Posted on 27 April 2023
I have registered with Parkfield surgery, since October 2015. My neighbours recommend me to Parkfield surgery. I find the receptionist very polite and very helpful. I have seen different Doctors at times, but they are all very good to care of their patients. I have no problem getting appointments on the phone and face to face if need be. Overall it's a fantastic surgery.
Visited April 2023
Review titled Parkfield Medical Centre
Replied on 27 April 2023
Dear Mohsin Thank you so much for taking the time to send in your review. We are delighted that you find our practice fantastic. I will share your feedback with the team. Kindest regards Julie Beere Manager
-
Review titled Thank you!
Rated 5 stars out of 5
by Christine - Posted on 08 September 2022
I want to thank the staff at Parkfield for their caring and professional service during my appointment earlier today which was with one of the nurses. She gave me the time and advice, and was so caring and thorough. This was appreciated. The NHS is full of an amazing people.
Visited September 2022
Review titled Parkfield Medical Centre
Replied on 22 March 2023
I would like to thank you for taking the time to post your review. We are delighted that you recieved such great care form the Parkfield team. Regards Julie Beere Manager
-
Review titled totaly appalled
Rated 1 star out of 5
by Anonymous - Posted on 10 May 2022
started phoning 8 am managed to get through 10:45 in severe pain from back injury. told no appointments had to phone back tomorrow. explained severe pain, just told im sorry. told to phone 111, I explained they would make the same appointment I was seeking. phoned 111 at 10:50ish explained issue with back, told after assessment I needed to speak to dr within 2 hours. and they made a call back appointment for 11:20. at yes parkfield. at 12 0clock I phoned as not received a call, was told it could be within 2 hours, phoned 13:55. informed dr had changed my appointment to tomorrow. no contact had been made. disagreed explained why and the fact I was told 2 hour limit for dr contact, which the receptionist agreed on the notes sent through, told that the dr would be chased up. and the dr would call. 14:50 phoned again and told that yes the dr would be calling still. raised concern re getting prescription supplied. in time. forget about the pain I have been in all day.15:35 called again, there is a certain element that sticks of spoilt child not wanting to be told to do something. I have all the phone conversations recorded. if someone doubts the story. cant get through now. and received text confirming not to forget appointment for tomorrow.
Visited May 2022
Review titled Parkfield Medical Centre
Replied on 22 March 2023
I am sorry that you were unhappy with the service provided at Parkfield. Please contact me at the practice and I will be pleased to discuss this with you. Julie Beere Manager