Lodge,Highfield & Redbourn - Ratings and reviews
Reviews
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Review titled Very efficient
Rated 1 star out of 5
by Margaret Brock - Posted on 02 April 2024
I reluctantly used the econsult facility but am happy to say it worked really well. Within an hour of completing the econsult I had a phone call from the practice and was given an early appointment. I am very impressed.
Visited April 2024
Lodge,Highfield & Redbourn has not yet replied.
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Review titled Great staff
Rated 4 stars out of 5
by Anonymous - Posted on 19 April 2024
The two reception staff that were on Wednesday afternoon 17.04.2024 were both friendly caring and very respectful
Visited April 2024
Lodge,Highfield & Redbourn has not yet replied.
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Review titled Felt listened to
Rated 5 stars out of 5
by Anonymous - Posted on 26 February 2024
Thank you to the GP who saw me this morning and listened to my story before offering advice on treatment options moving forward. It was very positive
Visited February 2024
Lodge,Highfield & Redbourn has not yet replied.
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Review titled Amazing response time
Rated 5 stars out of 5
by J A Smith - Posted on 19 December 2023
I used econsult twice in the last week. The replies came back within 10 minutes. So very efficient, thank you. Just wish there was an “other” box, as not everything fits into one of the health categories, so you have to be inventive. However, I am a fan of this system. Thanks to all
Visited December 2023
Review titled Lodge,Highfield & Redbourn
Replied on 23 February 2024
Thanks for your feedback, we appreciate you taking time to do so. We are please you see the benefits of us introducing the eConsult system.
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Review titled Efficient econsult
Rated 5 stars out of 5
by Anonymous - Posted on 02 November 2023
Used the new E-consult online, was easy to use and explain what was wrong with me, and very happy and impressed to receive phone call from practice arranging a GP phone appt within 2hrs of submitting form
Visited November 2023
Review titled Lodge,Highfield & Redbourn
Replied on 23 November 2023
Many thanks for your review, we appreciate your feedback. We are still the early stages of introducing the new online total triage and it is helpful to receive feedback from our patient using it. Thanks so much for sharing your experience.
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Review titled Dynamic Doctor
Rated 5 stars out of 5
by Andrew Barrett - Posted on 20 November 2023
This surgery now has an online system to book appointments, so that urgent cases can be prioritised. In my case, the GP phoned within 10 minutes of me completing my online form, and booked me in within 4 hours. Happily it turned out to be a minor, but extremely distracting, infection that was sorted with antibiotics. I am very grateful that this particular doctor was so on the ball. I think she realised that this condition needed sorting out quickly, and she ensured that it was. The effect of the antibiotics was virtually instant, and I could get back to work and stop wondering what was going on. I dropped off my post-treatment sample this morning. That was available to view within a few hours on my NHS app. That too was appreciated, because it confirmed that one important test was negative, just as I'd hoped it would be. Thanks again. The GP in question made a real difference, and I am very thankful for that.
Visited November 2023
Review titled Lodge,Highfield & Redbourn
Replied on 23 November 2023
Lovely feedback, we are pleased to hear you had such a positive experience. We really appreciate you taking time to submit your review. We are please to hear you found the online system beneficial to use, we are really seeing the benefits of this new system.
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Review titled Excellent and efficient
Rated 5 stars out of 5
by Angela - Posted on 10 October 2023
From e-consult to prompt f2f appointment to hospital for tests the same day, amazing service. Lovely caring GP, excellent communication. I really cannot fault.
Visited October 2023
Review titled Lodge,Highfield & Redbourn
Replied on 23 November 2023
Lovely feedback, we are pleased to hear you had such a positive experience. We really appreciate you taking time to submit your review.
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Review titled very good appointment
Rated 5 stars out of 5
by Anonymous - Posted on 23 March 2023
I had a health review which I found informing and supportive.The information I was given was clear and helpful and the nurse was very kind.
Visited March 2023
Review titled Lodge,Highfield & Redbourn
Replied on 12 June 2023
Thanks for your lovely feedback. We appreciate you taking the time to do so. We will feedback to the teams as this is always nice to share.