Lincoln House Surgery - Ratings and reviews
Reviews
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Review titled Ridiculous system in place
Rated 1 star out of 5
by Anonymous - Posted on 24 January 2024
I had to fill out a consult form for my 20 month old daughter. Most of the questions were irrelevant and a waste of time. It took me longer to fill out than just speaking to someone. I understand it makes it easier for your staff but not you patience and your staff are getting paid to do a job not me patients shouldn’t have to do the extra work espeacially when your not well or anxious and then getting thrown a load of j essay questions. I was told I would have a call back but Tuesday 6.30 so I waited for the call. I got a call in Wednesday which I missed as I was busy called straight back and had to wait in a queue how is that acceptable people miss calls or the time especially when I wasn’t expecting it. So now my frustration is double because the consult form was a wasted of time. Also for how many people are in the surgery the time it takes to answer a call is mind blowing. I’ve never seen the likes of it
Visited January 2024
Lincoln House Surgery has not yet replied.
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Review titled Like pulling teeth, total frustration
Rated 2 stars out of 5
by Anonymous - Posted on 15 January 2024
Trying to get an urgent appointment, non-existent, let the triage team decide if it is urgent or not then you will have a telephone consultation (to a hard of hearing person) fourth appointment, being batted backwards and forwards and still not seen a GP yet! Do they really exist? ….. <….. from one really frustrated patient that has had no sleep for the past 4 weeks! ……
Visited January 2024
Lincoln House Surgery has not yet replied.
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Review titled Visit to Nurses
Rated 3 stars out of 5
by Anonymous - Posted on 25 November 2023
Following an operation it was recommended that I arranged a consultation with the Nurses at the practice to check on the wound etc. Because I was trying to make the appointment for a week in advance the receptionist said it could not be done and if I had a problem I should either go to A&e or consult 111. After complaining about this and saying I would consult the hospital I was put through to the Nurse. What a difference - she was most helpful fully understood what was needed and set up an appointment for a week in advance. I have now had my consultation which was conducted very professionally and I would rate it 10 out 10.
Visited November 2023
Lincoln House Surgery has not yet replied.
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Review titled Incompetent
Rated 1 star out of 5
by Anonymous - Posted on 24 August 2023
A GP nurse appt had been cancelled which was for redressing a wound. No information was given about what to do next. I called the practice and was told to wait at my nearest urgent care service to which they didn't even know where that was. We are part of the west Herts trust. How can the GP itself who have cancelled the appt not know where to direct us. It is their job to know where to access care in their local trust or atleast know how to access the information. Not everyone has the internet. My grandparents are 80+.
Visited August 2023
Lincoln House Surgery has not yet replied.
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Review titled Terrible experience
Rated 2 stars out of 5
by Anonymous - Posted on 21 April 2023
Do not expect any help that requires more than the lowest level of effort put towards patient's needs. Any help offered is limited to the least effective solution that does not require engagement or further thought put towards condition a patient reports especially in the context of a mental health. It may be the NHS policy at the moment to treat people without treatment but why do we still have to accept it?
Visited April 2023
Lincoln House Surgery has not yet replied.
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Review titled bad
Rated 1 star out of 5
by Anonymous - Posted on 11 April 2023
dreadful practise . cant get them on the phone. cant get to see a doctor face to face. your lucky if you get a phone consultation weeks later. doctor prescribes medication without seeing patient. receptionist rude and unhelpful. something needs to be done about this practice. My husband is with this practice. my self on the other hand is with a wonderful group of doctors. and I will be applying for my husband to join them to.
Visited April 2023
Lincoln House Surgery has not yet replied.
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Review titled Poor E Consult Process
Rated 2 stars out of 5
by Anonymous - Posted on 22 July 2022
E consult system is terrible, triage questions very poor, asks for info that should already be held at the surgery. Then text messages are unclear leading to you having to call the surgery anyway. Why we do not have the ability to make appointments without lists and lists of questions is incomprehensible. Routine appointments not bookable online either. Unable to easily get repeat prescriptions for HRT, many many hurdles to this, seems that the process is designed to put you off requesting it.
Visited July 2022
Review titled Lincoln House Surgery
Replied on 15 February 2024
Dear Patient, Thank you for taking the time to submit a review. We are sorry that you felt your experience on this occasion was as you describe. Our practice staff try very hard to support our patients with queries to ensure they get the right care based on their clinical need. It is not clear from your comment whether you submitted a clinical or administrative online consultation which we aim to respond to within the timescales advised at the time you submit the online consultation. We operate a triage process here at the surgery in line with other areas of the NHS to ensure patients receive the right care at the right time and in the right place based on their clinical need. We work closely with the Lincoln House Patient Participation group to ensure we have patient feedback on how we develop these areas moving forward. We do try very hard to deliver the best service for our patients however, are always happy to review individual concerns in more detail if you submit a compliment or complaint form via our website. Thanks Lincoln House Surgery
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Review titled Rude unhelpful staff
Rated 1 star out of 5
by Anonymous - Posted on 17 May 2022
Receptionist is slow to respond, rude, and unhelpful. The booking system is a complete waste of time as it takes far to long to get a response. Need to review systems and staffing
Visited May 2022
Review titled Lincoln House Surgery
Replied on 15 February 2024
Dear Patient, Thank you for taking the time to submit a review. We are sorry that you felt your experience on this occasion was as you describe. Our receptionist staff try very hard to support our patients with queries. It is not clear from your comment whether you submitted a clinical or administrative request. we aim to respond within the timescales advised at the time you submit the online consultation. We continually review our process and operating model and have recently updated our website. We work closely with the Lincoln House Patient Participation group to ensure we have patient feedback on how we develop these areas moving forward. We try very hard to deliver the best service for our patients however, are always happy to review individual concerns in more detail if you submit a compliment or complaint form via our website. Thanks Lincoln House Surgery