Stanmore Medical Group - Ratings and reviews
Reviews
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Review titled Stanmore don't care about their elderly patients
by Rebecca - Posted on 12 April 2024
After multiple online filling forms to get an appointment at Stanmore. All Stanmore can say is "they are at full capacity and to call 111 or go to Urgent Care" it is only 10am! I am elderly and vulnerable and needs help to fill in forms. I am really not well and it is Friday and my options are now limited. I am sure that I am not the only one going through this.
Visited April 2024
Stanmore Medical Group has not yet replied.
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Review titled Let down again
Rated 1 star out of 5
by Anonymous - Posted on 12 March 2024
I have not seen a GP since 2016 so when I do ask for help you can be sure I need it and yet just before Christmas and today I cannot get to see a doctor. At Christmas I completed the online form and within five minutes I was text to say they had reached capacity and I was to call the NHS helpline which was also rammed. I had a house full of people for Christmas and a chest infection and no medication. Today there is no form to complete when you eventually get to it and you can only see a blood nurse? Tried again and it is closed at 15.00. I give up.
Visited March 2024
Stanmore Medical Group has not yet replied.
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Review titled Incompetence of receptionist
Rated 2 stars out of 5
by Anonymous - Posted on 22 March 2024
Stanmore medical group must be worse surgery in Stevenage after they offered me a appointment which I've accepted on there link which not working I rang reception 30min wait just to speak to a incompetent receptionist who doesn't know but quick to put the blame on me saying I wasn't quick enough to book the appointment it's all gone...but it clearly says it expires within 7 days....
Visited March 2024
Stanmore Medical Group has not yet replied.
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Review titled Rubbish Practise
Rated 5 stars out of 5
by Anonymous - Posted on 22 March 2024
My husband was sent a letter to surgery to update his Rivastigmine patches from 4.6mg to 9.5mg from neurology department at Lister hospital Stevenage in spite of his records saying this they kept sending the reduced patch!! I have the persons name who was responsible for this but will only give this if asked for! Stearns kept email to tell Stanmore Surgery and nobody ever replied! This is a serious matter as far as I am concerned and has been very stressful as my husband has had Parkinson’s for many years! Does anyone take this matter seriously!!! Frustrated and very anxious Wife!!
Visited March 2024
Stanmore Medical Group has not yet replied.
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Review titled Awful
Rated 1 star out of 5
by Michelle - Posted on 22 March 2024
Went in to surgery to chase up my complaint and to try and get help for my mum. I'm sure I'm not the only one that thinks that the elderly have had their independence taken away by this surgery. The receptionist gave me a telephone number to ring for prescription which is for Kidderminster surgery. They however were lovely and have had many calls from this area. I wouldn't want to be poorly and elderly at this surgery. Something needs to be done.
Visited March 2024
Stanmore Medical Group has not yet replied.
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Review titled Shocking service
Rated 1 star out of 5
by Anonymous - Posted on 26 February 2024
You complete an online form at 8am for an on the day appointment after being unwell all weekend and get offered one on Wednesday! Call to find out why and after being on hold for nearly an hour get told there are none available and if it gets worse call 111….this is not ok. Also had an appointment cancelled with no explanation and was given a new one, no offer of dates just a different time and date, luckily it was ok with work but surely you should contact me first and check the new date works as trying to get through on the phone is almost impossible.
Visited February 2024
Stanmore Medical Group has not yet replied.
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Review titled Very disappointing
Rated 1 star out of 5
by Katie Kilroy - Posted on 11 January 2024
I have filled out an online for at 8am for an on the day appointment and for 2 days of forms and several phone calls checking a Dr will call I've had no phone call. This used to be a great surgery but has gone downhill.
Visited January 2024
Stanmore Medical Group has not yet replied.
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Review titled Efficient
Rated 5 stars out of 5
by Anonymous - Posted on 10 January 2024
Booked appointment via online booking, was given choice of surgery, choice of gp. Booked appointment. Later that day had call from pleasant lady saying dr wanted to change to phone consult or I could re-book. I rebooked to an earlier appointment. No waiting time in surgery, dr was very pleasant and thorough and asked all the relevant questions. I was told to come back in 3 months and if after lifestyle changes hadn’t improved symptoms them we would investigate further.
Visited January 2024
Stanmore Medical Group has not yet replied.
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Review titled Poor with phone calls
Rated 2 stars out of 5
by Miss Goodman - Posted on 30 January 2024
Very poor as to answering phone calls as I tried calling the surgery to ask for a new prescription of my blood pressure medication, as I went to order it for via the app and was not on there when it's on repeat prescription but due to review which is booked for 14th February, but I request and put a prescription Friday 26th as I had 7 days left and now only 3 days left and I calling the surgery again , but kept waiting for a long period of time, and so if cant get a new prescription , then my blood pressure could go high again as it was the doctors who said when I was 39 yes old before I turned 40 that I am risk of heart attacks
Visited January 2024
Stanmore Medical Group has not yet replied.
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Review titled Caring GP
Rated 5 stars out of 5
by Anonymous - Posted on 01 February 2024
Rang to tell the GP . I had my biopsy results and I don't have womb cancer and can restart HRT. He was so cheerful and caring and he has been there a long time and senior. Always had a great response from him.
Visited January 2024
Stanmore Medical Group has not yet replied.