Rothschild House Group - Ratings and reviews
Reviews
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Review titled Great nursing team
Rated 4 stars out of 5
by Melanie - Posted on 23 April 2024
Great advice from reception on who to book an appt with. Procedure carried out expertly, calmly and with no pain at all. Thank you!
Visited April 2024
Review titled Rothschild House Group
Replied on 23 April 2024
Melanie, Thank you for your kind review, which we'll pass on to our staff. (We'll continue to work even harder to get that 5th star) Kind regards, Steve Sharpe Practice Manager
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Review titled Great Service from the nursing staff
Rated 5 stars out of 5
by Helena P - Posted on 08 April 2024
I attended the surgery with 2 of my children for immunisations. The nurse was absolutely lovely- very kind, professional and put us all at ease. This is not the first time I have had excellent care from the nursing team either. I cannot thank them all enough for all the hard work and kindness they show.
Visited April 2024
Review titled Rothschild House Group
Replied on 08 April 2024
Helena, Thank you for your kind review, which we'll pass to our nursing team. Steve Sharpe Practice Manager
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Review titled Helpful GPs
Rated 4 stars out of 5
by James - Posted on 29 March 2024
Though it does often take a long time to see a GP face-to-face for a routine appointment, I've been very impressed with the care I've received. Specifically, the practice has been very willing to assist with prescribing on a shared care basis, and dealt extremely efficiently when I had a problem with the prescription.
Visited March 2024
Review titled Rothschild House Group
Replied on 30 March 2024
James, Thank you for your kind review and that you are receiving the high standard care and service that we strive to provide to all of our patients. We have been working hard to reduce our wait time to see a GP, especially for 1st presentation issues, where we now see nearly 90% within 2 weeks, and all urgent issues on the day or a within a few days with the patient's own GP. Continuity of Care with patients seeing their own GP wherever possible is a cornerstone of our Patient Charter, which we recognise does mean that you may need to occasionally wait a little longer for a routine appointment, though we believe this is outweighed by the proven improved health outcome seeing your usual GP consistently provides. Many thanks, Steve Sharpe Practice Manager
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Review titled Very impressed!
Rated 5 stars out of 5
by Martin Bradford - Posted on 06 February 2024
My wife and I moved our registrations to Rothschild House a few months ago because of very long delays getting appointments at our previous GP. It is still early days, but thus far we have been extremely impressed with the service delivered. The eConsultation portal on the web site is easy to use and gets a rapid response. It manages simple questions and requests quickly, freeing members of staff to give personal attention where necessary. When we have needed to talk to a human being, the response has always been fast and courteous. It's hard to see how they could do better.
Visited December 2023
Review titled Rothschild House Group
Replied on 09 February 2024
Martin, Thank you very much for your kind review. We are working very hard to deliver the best service possible to our patients, and your review will be most appreciated by our staff. Steve Sharpe Practice Manager
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Review titled Excellent Practice
Rated 5 stars out of 5
by Anonymous - Posted on 01 November 2023
I have to visit the nurse on a daily basis to have a wound dressed as the result of a recent operation. Daily appointments were booked at very short notice which was appreciated. I receive a text reminder for each appointment which is very useful. The electronic check in is very good. The waiting area is clean and bright. All of the nurses are excellent, being friendly and efficient in the dressing of my wound. I thoroughly recommend this practice and the whole of the staffing team.
Visited November 2023
Review titled Rothschild House Group
Replied on 02 November 2023
Thank you for your kind review, which we will pass on to the rest of the team. Steve Sharpe Practice Manager
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Review titled Excellent Practice
Rated 5 stars out of 5
by Norman - Posted on 06 December 2023
Over last couple months been treated for nasty cut on my leg. Right from making appointments either at desk or on phone to treatment from nurses has been excellent. Booking in system when attending appointment is so easy even for an oldie like me! Staff are always so helpful.
Visited October 2023
Review titled Rothschild House Group
Replied on 06 December 2023
Norman, Thank you for your kind review, which we'll pass on to our staff. Steve Sharpe Practice Manager
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Review titled Caring and Prfessional
Rated 5 stars out of 5
by Anonymous - Posted on 30 October 2023
Every member of staff that I met were caring and professional. As a regular user of the service at Markyate, I can honestly say I’ve never had a bad experience and always feel listened to. The last appointment needed a follow up and that was arranged there and then. So impressed. Thank you all, you’re very appreciated!
Visited October 2023
Review titled Rothschild House Group
Replied on 31 October 2023
Thank you for your kind review and your very positive experience at our Markyate Surgery. Steve Sharpe Practice Manager
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Review titled Very efficient and helpful service
Rated 5 stars out of 5
by Andrew Howes - Posted on 30 October 2023
The electronic check in process was very efficient and the information displayed on the large screens in the waiting area very useful. I was seen promptly by the doctor who listened to my history carefully. After examination, she recommended further blood tests. The receptionist was very helpful, pointing out that I could have the blood tests the same day at Hemel hospital, which I was unaware of. Overall, a very helpful visit to the surgery.
Visited October 2023
Review titled Rothschild House Group
Replied on 31 October 2023
Andrew, Thank you for your kind review and that you found your experience with us a very positive one. Steve Sharpe Practice Manager
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Review titled Efficient practice
Rated 5 stars out of 5
by Anonymous - Posted on 22 September 2023
I'm listened to and treated with respect. If I need to see or to a gp my requests are followed thru by reception staff.
Visited September 2023
Review titled Rothschild House Group
Replied on 24 September 2023
Hi, Thank you for your kind review, which is most appreciated. We'll forward your comments to our staff Steve Sharpe Practice Manager
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Review titled Blood tests
Rated 4 stars out of 5
by Anonymous - Posted on 22 September 2023
The Health Care Worker who carried out the tests was friendly, kind, efficient and knowledgeable. Appointment was on time. Procedure painless. Results available 4 days later. Good job.
Visited September 2023
Review titled Rothschild House Group
Replied on 24 September 2023
Hi, Thank you for your kind review, which we shall pass on to our staff. Steve Sharpe Practice Manager