Gardenia Practice - Ratings and reviews
Reviews
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Review titled Waited 1hr and half and Dr wasn’t even there!
Rated 1 star out of 5
by Ms Begum - Posted on 29 March 2024
I was sent to Gardenia for my 2yr old daughter as my usual GP didn’t have face to face appt. I took my 10m old baby with me too and had to wait an hour and half to be seen, the worst thing was the Dr only had arrived ant the gp after we waited there for an hr and 15mins! Waiting with 2 very young kids in a room full of people and with no toys provided for entertainment, I wouldn’t be surprised if other people got annoyed. Any mum would know how challenging that would be given the kids were hungry and wanted to nap. Not fair at all and the dr was not even apologetic!!! If she was running late, they could’ve called to rebook the appt at a later time, happily would’ve done that. And I wasn’t the only family waiting, there were at least 2 other mums with young children who started becoming fussy too. Terrible service
Visited March 2024
Review titled Gardenia Practice
Replied on 02 April 2024
Dear Miss Begum, I pass your comments on, as this service although uses our premises is not run by Gardenia and Marsh Farm Practice. I am sorry about your experience but this incident which is completely unrelated to our Practice or any of the services we provide. King regards Rubee Ahmed Practice Manager
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Review titled Great GP surgery with old fashioned values
Rated 5 stars out of 5
by Carter Harvey - Posted on 13 December 2023
This surgery provides good old fashioned health service. We've been with this practice for 20 years. The Doctors, nurses and all staff treats us with respect. The practice is always busy but everyone is calm, patient and helpful. Good old-fashion values. Thank you all for great service
Visited December 2023
Review titled Gardenia Practice
Replied on 14 December 2023
Thank you Mr Harvey for your comments, I will pass on your kind comments, onto our team. It is really nice when our efforts are recognised.
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Review titled Great
Rated 4 stars out of 5
by Sadia kauser mahmood - Posted on 18 October 2023
I have been with gardenia and Marsh farm practice for 6 years overall the surgery great. The Doctors and staff members are lovely. Nurses are fabulous I now it can be hard to get an appointment sometimes but NHS 111 is linked to the GP practice. Staff members are caring and understanding despite no appointments they always advice on what's best. I haven't had any problems so far If your test results are not as they should be they always book you in for a appointment to discuss the outcome. Surgery offers a wide range of services which are helpful.
Visited October 2023
Review titled Gardenia Practice
Replied on 27 October 2023
Dear Sadia, The team at Gardenia and Marsh Farm appreciate your comment and will always try to help. I will pass on your very thoughtful comments to our team.
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Review titled Very disappointed
Rated 1 star out of 5
by Jackie gunn - Posted on 22 June 2023
I have been a patient at this practice for 40 years plus...In the past the doctors have been very professional and the standards extremely excellent, but what a let down since Covid, sadly it reflects upon the whole of the staff, and in my opinion the doctors are letting themselves down. I have had no reason for an appointment for nearly 4 years , however I did wish to discuss blood test results with him ...but again ...no response...I now subscribe to a Private Health Care Scheme ...what does this say about this practice.
Visited June 2023
Review titled Gardenia Practice
Replied on 27 October 2023
Dear Jackie, All our result are reviewed and filed by your our GP's and and they make a comment on all investigations regarding further care and if you require a appointment we will book you, should your investigations be normal, the GP will not arrange to see you to inform you that your investigations are normal. Should you wish to discuss the findings of the investigations, you may wish to consider seeing or speaking to our Clinical Pharmacist who would be able to answer your questions. Our Practice Nurses and HCA's are also able to provide advice on areas such as cholestrol management and raised blood sugars.
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Review titled worst practice
Rated 1 star out of 5
by Anonymous - Posted on 01 December 2022
I've been trying to contact them for the past month about my 8 years old son extremely unsuccessful. I've seen 3 urgent doctors but still can get un appointment with the practice!!! And now to make a complin i need to handwrite it and bring it in (how convenient for them) there is no email to contact them! I'm wondering in what century the operate that place?
Visited November 2022
Review titled Gardenia Practice
Replied on 02 December 2022
Dear Patient, I am sorry that you feel you have unsuccessful in obtaining an appointment for your son. Our receptionist staff are very accommodating towards children if they are informed of the issue. The Practice allocates 18 appointments a day for the NHS 111 to triage and book patients as necessary and the GP Urgent Care Services will add comments to the notes for the GP to review patients if deemed appropriate. The Practice may not have a email address as a forum for patients to complain but it does have a very good and regularly updated website which has a contact form for patients which are reviewed periodically by our team during the course of the day. Should you still need your child to be seen, please contact the Practice and provide a brief description of the issue and our reception team will happy to help if they can.
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Review titled Terrible practice
Rated 1 star out of 5
by Anonymous - Posted on 13 October 2022
For the last 4 weeks I've tried to make appointment for my daughter and no appointments available...staff are very unhelpful.
Visited October 2022
Review titled Gardenia Practice
Replied on 13 October 2022
I am sorry to hear that you have been facing difficulty in obtaining an appointment for the last four weeks. Our Staff are trained to offer appointments into a range of service, should be unable to fit you into the Practice, such as the Community Pharmacy Initiative, Enhanced Access Service and GP Urgent Care.
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Review titled Shockingly Bad Practice
Rated 1 star out of 5
by Kegsie17 - Posted on 16 September 2022
Trying to get GP to make 2 (now 3) referrals for my elderly father. He could be dead by the time GP gets round to it (God forbid). Chasing by phone and email. Asked for his GP to ring me to discuss - told had to make an appointment!! Tried that today - 44 calls later - nothing left for today - ring back Tuesday or ring 111. Seriously Gardenia!! Bring back the previous GPs who actually cared about their patients. This practice has rapidly gone downhill. Why can't a GP make a call to a concerned relative after 4 home visits, promise of referrals, repeated falls - I just don't get it. Gardenia Practice seriously needs to improve and by reading the other reviews, I am not the only service user to feel this way.
Visited September 2022
Review titled Gardenia Practice
Replied on 22 September 2022
All referral have to meet criteria and will be rejected if they do fall within the criteria of the service. We also triage our home visits and a GP makes a clinical decision on every home visit. We will not always home visit because a relative would like one, there has to a justified reason for attendance.
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Review titled A very bad experience
Rated 1 star out of 5
by Anonymous - Posted on 30 August 2022
I have tried to make an appointment for a week, literally every day I waited for an hour to be told that they no longer have available appointments. and when she finally asked me why I wanted an appointment, I realized that the lady had never heard of ovarian cysts. Her words “I’ve never heard of it”. I do not recommend!
Visited August 2022
Review titled Gardenia Practice
Replied on 22 September 2022
We are constantly reviewing our staff training and will ensure that your comments are shared with our team at our next training session. It is helpful when patients bring constructive things to our attention.