Dr WHM Matta's Practice - Ratings and reviews
Reviews
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Review titled Outstanding
Rated 5 stars out of 5
by Anonymous - Posted on 07 March 2023
Had a morning telephone consultation booked but due to an admin error didn't get to speak to the GP. Called the surgery, helpful receptionist rectified the error, received a call from the doctor for the telephone consultation at approx 7pm that same day. Understand the pressures general practice is under so this was unexpected - GPs and their teams are human beings too and need to go home to rest after a day of working in a pressurised, hectic environment. People need to stop knocking GPs. They want to help us patients but structural NHS problems and systems get in the way of them being able to do that. Sincerely grateful for the above and beyond service provided by my practice. Thank you Leagrave Surgery.
Visited March 2023
Dr WHM Matta's Practice has not yet replied.
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Review titled Went the extra mile
Rated 5 stars out of 5
by Nicole Morgan - Posted on 06 December 2022
This week there has been a lot of press about child deaths due to strep A and there have been cases of scarlet fever at my child’s school. When my daughter woke with a painful and red sore throat and a flushed face, I was very anxious. I called the surgery and there were no appointments and I asked could I email a picture, within the hour the receptionist called me to say she would pass it to the GP and I later got a call and a face to face appointment for my daughter. We are quick to criticise GP’s but today I experienced excellent and caring service, even though it meant a large workload for the doctor. Despite it being a long working day for him, he treated us with great care and friendliness. Just to add that the surgery have improved their phone system, you can ask for a callback without losing the place in the queue, this is a fantastic and patient focussed improvement that more NHS services should implement.
Visited December 2022
Dr WHM Matta's Practice has not yet replied.
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Review titled Great practice
Rated 5 stars out of 5
by S B - Posted on 28 October 2022
Works well, obviously there are no unlimited appointments because this is the real world. I've been registered with this practice for approx. 15 years, never had any major issues. Only once I had to call back 2/3 days to get an appointment but considering how many patients they have - this is not the practices fault. I have the ability to book in advance which is not something that is available in other surgeries. I have recommended this practice to family who have joined and also have many positive comments to make compared to their previous practice. Overall a great GP practice
Visited October 2022
Dr WHM Matta's Practice has not yet replied.