Stopsley Village Practice - Ratings and reviews
Reviews
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Review titled Great patient care
Rated 5 stars out of 5
by Anonymous - Posted on 19 April 2024
I came in for a blood test and saw a lovely nurse who treated with compassion and listened to my concerns. It was my most painless blood test I have ever had and I've had hundred of them! Great staff!
Visited April 2024
Stopsley Village Practice has not yet replied.
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Review titled Excellent Service
Rated 5 stars out of 5
by Stuart - Posted on 23 April 2024
I received first class care and service in the detection of an undiagnosed heart condition following a blood pressure check at the surgery.
Visited April 2024
Stopsley Village Practice has not yet replied.
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Review titled Very professional
Rated 4 stars out of 5
by Lyn - Posted on 20 March 2024
Well done ladies on reception, very helpful,friendly and professional. I had a problem with my medication review, this was all sorted within 24hours. Happy days Thank you
Visited March 2024
Stopsley Village Practice has not yet replied.
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Review titled Great service.
Rated 5 stars out of 5
by Stuart - Posted on 31 January 2024
I had an urgent need to speak with a doctor today, I was number 13 in the call list and before I knew it I was at number one. The receptionists must have to work so hard to deal with this volume of calls it's amazing. Yet once they answered they were as happy and helpful as if it was thier first call of the day. The doctor called me and back and sorted a prescription for me. I went to collect it but it wasn't ready as I hadn't given it long enough. The receptionists sorted this for me and called me back with a code if needed to take to the chemist. I just wanted to say thank you to the receptionists for sorting everything and the doctor for my prescription. Great service, friendly service and so helpful well done. Many thanks Stuart.
Visited January 2024
Stopsley Village Practice has not yet replied.
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Review titled Very Grateful
Rated 5 stars out of 5
by Anonymous - Posted on 28 November 2023
Comments are mostly made through negative experiences and dissatisfaction, so I thought it nice to say my treatment at this surgery was outstanding and could not be bettered! I have always been able to see a doctor on the day of phoning and have been treated respectfully and with compassion.
Visited November 2023
Stopsley Village Practice has not yet replied.
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Review titled Poor communication process
Rated 2 stars out of 5
by Julie B - Posted on 08 September 2023
Phoned late afternoon , tel. Process advised I was first in queue….it was 20 minutes later …that I got through, why did it take so long? Receptiounist said their was telephone line fault and should be fixed next week!!! I asked to make an appointment, receptionist was polite and advised me would have to ring back between 8-9am in morning as no appointments made to see Doctor at any other time. Or ring 111 if emergency. I asked if came into surgery could I make an appointment - no - telephone only. What has happened to this surgery ?? Why is this practice being allowed, by the NHS to treat patients in this way - you only have an hour each day to secure an appointment to see a doctor- ??And that’s if you can get through on the phone, at all! It is a disgraceful way to run a surgery, and the office Manager should be ashamed of the surgeries service processes, let alone the doctors that work at th practice, especially when no appointments can be made apart from one hour a day, - If the telephone line is working, …and if, of course, you are lucky and get through. Outrageous!
Visited September 2023
Stopsley Village Practice has not yet replied.
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Review titled Very difficult to secure an appointment
Rated 2 stars out of 5
by Anonymous - Posted on 14 September 2023
I was told to call at 8 am in the morning to book an appointment. That is what I did. Kept calling and getting the same auto message that the line was closed and I need to call again later. After 10min repetitive trying the line opened and I was told that I was number 20 in a que. I spent another 40 minutes in a que, was told that I was number 1, and suddenly got disconnected without any further explanation. How is that possible?
Visited September 2023
Stopsley Village Practice has not yet replied.
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Review titled Questions
Rated 3 stars out of 5
by Roy Lowe - Posted on 24 August 2023
Very slow or fail to respond in good time to set questions/action.There is something very wrong at this practice.
Visited August 2023
Stopsley Village Practice has not yet replied.
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Review titled Wrong coded entries on Nhs app
Rated 2 stars out of 5
by Anonymous - Posted on 11 August 2023
Great that I have the NHS app, because the clinician who called me coded the wrong entries for me. Apparently I have a child. Careless and has a huge impact on my patient record, and still not corrected.
Visited August 2023
Stopsley Village Practice has not yet replied.
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Review titled Relinquish Responsibility
Rated 1 star out of 5
by Anonymous - Posted on 07 June 2023
It seems this surgery is getting worse than it was. Now the receptionist rings you to tell you your personal blood test results and advise what diet we should be on. Can't get an appointment with a Dr and you call to speak to health professional at 8am after being in queue for an hour, they call you back at 6pm.
Visited June 2023
Stopsley Village Practice has not yet replied.