Clinical Partners Ltd
Lister House, Wimpole Street, London, W1G 9STPatient ratings and reviews
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Reviews
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Review titled Wonderful, helpful and considerate.
Rated 5 stars out of 5
by Jane - Posted on 18 May 2024
I am a late in life now recently diagnosed ADHD ‘right to choose’ patient. I am awaiting results on autism also. I found all three clinicians very helpful, kind and considerate. I would highly recommend. Thank you so much.
Visited May 2024
Clinical Partners Ltd has not yet replied.
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Review titled Treated like a criminal
Rated 1 star out of 5
by Anonymous - Posted on 26 April 2024
Clinical Partners agreed to have a consultation with my 5 year old daughter regarding a severe anxiety issue that came out of nowhere. This was a huge relief, despite their earliest appointment being 3 months away and by a Zoom call. So imagine my despair, when despite being an A.X.A. member, I was told that because my renewal date was in 3 months time, just after the consultation date they gave me, they could not see my daughter! It was their decision to make us wait that long in the first place! Surely, if they cannot see a private health care patient within 3 months then their services are effectively useless? They then cancelled the agreed consultation by email. I cannot express how much pain they have caused, and the extra anxiety they have dumped on my family. This is one of the worst experiences of mine and my family's lives. Awful customer care.
Visited April 2024
Review titled Clinical Partners Ltd
Replied on 30 April 2024
Dear Patient, Thank you for taking the time to share your experience with us. My name is Rae and I am the Strategic Partnerships Manager for Clinical Partners. Thank you for sharing your experience with us, and we sincerely apologise for the distress and inconvenience this situation has caused you and your family. We are really concerned to hear about the challenges you faced in accessing our services, especially during a time of significant need. We understand the urgency of your daughter's situation and the frustration caused by the delay and subsequent cancellation of the consultation. Please know that this falls short of the level of care and support we aim to provide to all our patients. Please rest assured that we take your feedback seriously and are committed to resolving this matter promptly. I have escalated your concerns, and a senior member of the team will be reaching out to you directly today to discuss this further and ensure that we find a suitable solution for your daughter's needs. Once again, we apologise for any distress caused, and we appreciate your patience and understanding as we work to address this issue. If you have any additional concerns or questions, please don't hesitate to reach out to me directly at rae@clinical-partners.co.uk. Warm regards, Rae Strategic Partnerships Manager
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Review titled Awful Experience
by Dani Munn - Posted on 03 May 2024
At first I was very impressed with Clinical Partners and how efficient they were with arranging an appointment for my son’s assessment. At this point I would have highly recommend them to anyone. Now I would not at all! I have made 10+ phone calls, 3 which I waited over half an hour for staff to pick up and the line cut off! At first they would pick up and let me know they would get back to me soon with a follow up appointment and now I cannot get hold of them over email neither. I am at a loss. I am now concerned il never hear back regarding my son’s diagnosis and they have a lot of medical information on my son, which makes myself highly uncomfortable, considering they are acting highly unprofessional. I am at a point now where I will contact a well known newspaper for assistance on the matter.
Visited March 2024
Review titled Clinical Partners Ltd
Replied on 03 May 2024
Dear Dani, Thank you so much for taking the time to share your feedback with us. My name is Rae and I am the Strategic Partnerships Manager for Clinical Partners. I'm truly sorry to hear about your experience. It's disappointing to hear that the efficiency you initially experienced has not been maintained. We understand how important it is to receive timely communication, especially regarding your son's diagnosis. I've escalated your concerns to our team, and someone will reach out to you urgently to address this situation. Your feedback is valuable to us, and we're committed to resolving this matter as soon as possible. If you have any further concerns or need assistance, please feel free to reach out to me directly at rae@clinical-partners.co.uk. Thank you for bringing this to our attention. Warm regards, Rae Strategic Partnerships Manager
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Review titled Let down
Rated 1 star out of 5
by Katie - Posted on 08 May 2024
At first I would of recommended clinical partners to anyone my daughter was referred through our doctors in December and had an appointment in the February, on the first phone call I explained that my daughter was home educated and they said this wasn’t a problem but would find out what was to happen with regards to the teacher questionnaire. My daughter had her assessment no problem was told 3 week wait for diagnosis 11 weeks later we’re still waiting! no one answers the phone and if they do they say they will get back to you that never happens, they don’t reply to emails we have had nothing but problems regarding the teacher questionnaire no one knows what they are doing. This whole experience has been a complete nightmare and my daughter feels even more let down than ever and this has caused her to spiral even more so avoid at all costs
Visited February 2024
Review titled Clinical Partners Ltd
Replied on 08 May 2024
Dear Katie, Thank you for taking the time to share your experience with us. My name is Rae and I am the Strategic Partnerships Manager for Clinical Partners. I'm am genuinely sorry to hear about the difficulties you've encountered during your daughter's assessment process with us. It's disheartening to learn that the experience has been so challenging for both of you. Your feedback is incredibly important, and I want to assure you that we take it seriously. I understand the frustration and disappointment this situation has caused, and I want to assure you that we are here to support you and your daughter through this. Please reach out to me directly at rae@clinical-partners.co.uk, so we can discuss your concerns further and work towards resolving them. Once again, I apologise for the difficulties you've faced, and I appreciate you bringing them to our attention. Warm regards, Rae
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Review titled Not good
by Daniel - Posted on 02 May 2024
I’m currently going through the process and have been diagnosed with ADHD through NHS right to choose. My experience was ok in the early stages - the company were responsive & attentive when booking and completing the assessment. Since being diagnosed it has been terrible. The report I was sent had several errors and included information that was not discussed to make my condition sound worse that it may be; the report had to be reviewed and edited on a number of occasions following diagnosis. Now I’m wanting to start treatment and medication but clinical partners do not offer this through the right to choose. It is apparently now left to my GP who can not administer the treatment as they are not a qualified psychiatrist! All my GP can do is refer me for another ADHD assessment going through a different right to choose provider, many of which won’t take you on as you’re already diagnosed!! So my option is now to go through the full process again when the NHS and wait years to do so, or continue privately with clincal partners at extortionate prices - this system is so broke and seems like a money making exercise for clincal partners if anything. Absolutely shocking and distressing for those already going through a really challenging period mentally.
Visited January 2024
Clinical Partners Ltd has not yet replied.
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Review titled Amazing, thank you
Rated 5 stars out of 5
by Anonymous - Posted on 31 January 2024
Wonderful team, you’ve helped me so much, thank you for making my assessment so stress free and easy to understand
Visited January 2024
Review titled Clinical Partners Ltd
Replied on 02 February 2024
Dear Patient, Thank you so much for taking the time to share your feedback with us. We are pleased to hear that you had a wonderful experience with our team and that your assessment was stress-free and easy to understand. Making our patients feel comfortable and well-supported is at the heart of what we do, and we're glad we could achieve that for you. If you ever have any questions or need further assistance in the future, please don't hesitate to reach out. Warm regards, Rae Strategic Partnerships Manager
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Review titled Incredibly helpful
Rated 5 stars out of 5
by Caitlyn - Posted on 22 September 2023
Although it was a bit pricey, I really recommend saving up for an assessment if you think you could have BPD. I was treated with so much understanding, kindness and care. There is nothing that the practice could’ve done better and I’m very thankful that I now know there’s a reason for all my strange actions.
Visited September 2023
Review titled Clinical Partners Ltd
Replied on 25 September 2023
Dear Caitlyn, Thank you for taking the time to share your experience with us. We truly appreciate your recommendation. Your well-being is our priority, and we're delighted to hear that you felt treated with understanding, kindness, and care throughout the process. Discovering reasons for your feelings and behaviours can be a significant step towards self-understanding and personal growth. If you ever have further questions or require additional support on your journey, please don't hesitate to reach out. We're here to assist you, and your feedback reaffirms that we're on the right track in providing compassionate care to our patients. Thank you for choosing Clinical Partners, and we wish you all the best on your path to well-being. Warm regards, Rae Strategic Partnerships Manager Clinical Partners
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Review titled Absolutely amazing
Rated 5 stars out of 5
by Anonymous - Posted on 06 September 2023
Couldn’t rate this place more highly even if I wanted to. From the phone calls to booking the appointment to the actual assessment itself everything went smoothly. Everyone I came into contact with was so polite, professional and supportive even the DR that ran my assessment was outstanding and patient with me, I felt at so much ease thought the entire thing. I got my assessment report very quickly as well, overall great experience and my only regret is that I didn’t find them sooner. Outstanding team of people.
Visited September 2023
Review titled Clinical Partners Ltd
Replied on 25 September 2023
Dear Patient, Thank you for sharing your experience with us. We truly appreciate your kind words. It's good to hear that every step, from booking your appointment to the assessment itself, went smoothly. Our team is committed to providing a seamless and supportive experience for every patient we serve. We're especially pleased that you found our doctor to be outstanding and patient, putting you at ease throughout the assessment. Your comfort and understanding during this process are of the utmost importance to us. If you ever have more questions or require further support, please don't hesitate to reach out. We're here to help. Wishing you the best for the future, Rae Strategic Partnerships Manager Clinical Partners
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Review titled Poor communication/organisation
Rated 1 star out of 5
by Anonymous - Posted on 11 September 2023
One of the traits for my daughters ADHD is anxiety and frustration caused by being messed around. She is not a fan of zoom and i have had to spend time reassuring her that she will be fine. As outline below, when the company supposedly assessing her is adding to her trigger points then I find this very poor. When they rang to book an appointment they had to cancel and rearrange as they had booked the wrong type. I was told someone would ring me back. They didn’t. I had to chase this. In the initial call I specifically asked how it worked. I was told it was via zoom and we’d get sent a meeting link. They also said we would have to fill in a questionnaire. I asked about the teachers one as she had just finished school and was told not to worry and that she would find out for me and get back to me. The appointment is this week and I have been sent a reminder that it has not been done. Yet I am still waiting for them to get back to me. The original person said that I would need to be present for the first part of the meeting and the second says I don’t. With all that had gone on I am unsure of who to believe. For some reason they have also decided to change the spelling of my name and there is no way for me to alter it. So as I need to prepare my daughter I have just checked and there is no meeting code that has been emailed. Really not happy with the service so far.
Visited September 2023
Review titled Clinical Partners Ltd
Replied on 25 September 2023
Dear Patient, We appreciate the time you've taken to provide feedback, and we genuinely regret any inconvenience you've experienced. Your daughter's well-being and comfort are paramount to us. I'm Rae, the Strategic Partnerships Manager at Clinical Partners. We understand that transitioning to online assessments can be challenging, particularly for individuals like your daughter with ADHD. It's worth noting that research supports the effectiveness of online assessments, often resulting in high patient satisfaction, diagnostic reliability, and positive clinical outcomes when appropriate technology is employed. However, we acknowledge that there were some administrative issues in your case, and for that, we extend our apologies. Your feedback has pinpointed areas where we can refine our processes to ensure a smoother experience for all our patients. Regarding the misspelling of your daughter's name and the questionnaire oversight, please accept our sincere apologies. We are actively addressing these matters, and I kindly request that you reach out to me directly at rae@clinical-partners.co.uk so I can personally oversee their swift resolution. I will also ensure that our team provides clarity on the assessment process. We are committed to offering precise and transparent guidance and apologise for any previous confusion. Your concerns matter to us, and we're dedicated to addressing them and enhancing your experience with Clinical Partners. If you have any additional questions or require further information, please don't hesitate to reach out to me. Warm regards, Rae Strategic Partnerships Manager Clinical Partners
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Review titled Nil professionalism
Rated 1 star out of 5
by Anonymous - Posted on 17 April 2023
I received my phone call follow up this evening. The mental health nurse was 10 minutes late and spent exactly 5 minutes on the phone to me. She was unprofessional and completely disinterested. She was patronising, did not give me any helpful advice and disappeared off the phone before I had the time to ask for a copy of the report. I am a mental health nurse myself and would have been on time for my client, and definitely have given more information and time to them.
Visited April 2023
Review titled Clinical Partners Ltd
Replied on 18 April 2023
Dear Patient, Thank you for taking the time to share your experience with us. My name is Rae, and I am the Strategic Partnerships Manager for Clinical Partners. My role involves working closely with our dedicated teams, including Patient Services, Prescriptions, and Complaints, to ensure that any issues our patients' experience are addressed with compassion and efficiency. We are extremely sorry to hear about your recent experience with our service. It is disappointing to hear that we fell short of your expectations and that our service did not meet the standards that we hold ourselves to. We appreciate you taking the time to bring this to our attention, and we would be grateful for the opportunity to work together with you to address the issue. If you could please contact me directly, at rae@clinical-partners.co.uk, we can discuss the matter further and work towards finding a resolution that meets your needs. Our team takes all feedback seriously and is committed to providing our patients with the highest quality care. We will ensure that your comments are taken into consideration as we continue to improve our services. Thank you again for bringing this to our attention. We look forward to hearing from you soon. Best regards, Rae Strategic Partnerships Manager Clinical Partners