Barrack Lane Medical Centre - Ratings and reviews
Reviews
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Review titled Great practice
Rated 5 stars out of 5
by Joann Wildig - Posted on 09 November 2023
Just want to praise barrack lane . Very friendly and efficient staff. I’m always able to get a appointment. Friendless while in the practice . I alway recommend Barrack lane . They should be a good example to all dr surgery’s .
Visited September 2023
Review titled Barrack Lane Medical Centre
Replied on 09 November 2023
Thank you for taking the time to comment on our Practice. The GP Partners and their team strive to work closely with patients to ensure that services meet their needs and to ensure they receive a high standard of care. It's always very pleasing to hear when we receive such positive feedback and your kind comments are very much appreciated.
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Review titled Disgusting
Rated 1 star out of 5
by Kristina - Posted on 14 July 2023
Reception are rude, they said the doctor will call back for my 2 year old but instead I received a message saying next time I should call the practice if I'm not planning to come in. Last week I went in because I have a consistent cough for over a month, the doctor was rude and condescending, she sent me home and told me to take hay fever tablets, even though she said I might have an infection in my throat. When I asked for general blood tests she said I look fine and it will cost them a lot of money to do the tests so she sent me home.. I will be moving to another practice. They are a disgrace
Visited July 2023
Review titled Barrack Lane Medical Centre
Replied on 16 August 2023
We can only apologise that your recent contacts with the practice and with the GP has not been handled as expected and sorry to hear that you will be moving to another practice. Your experience has highlighted a training need that will be addressed and we very much hope that we will be able to restore your confidence in the practice If however you would like to discuss this further, please contact the surgery and ask to speak with our Complaints Manager who will do all they can to assist you.
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Review titled Going Downhill
Rated 1 star out of 5
by Anonymous - Posted on 14 April 2023
Turned up for an appointment and was left waiting 20 minutes over my time and then told by a receptionist that the Doctor had cancelled my appointment.
Visited April 2023
Review titled Barrack Lane Medical Centre
Replied on 16 August 2023
Dear patient thank you for taking the time to provide feedback. We were very sorry to hear that your experience with us was not a pleasant one and that you were not informed sooner that your appointment with the doctor had been cancelled. The Partners and their team strive to work closely with patients to ensure that services meet their needs and we sincerely apologise for any distress or inconvenience this may have caused you. If you would like to discuss your concerns further, please contact reception and ask to speak to the Complaints Manager.
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Review titled Not Great at all
Rated 1 star out of 5
by Anonymous - Posted on 01 March 2023
Wanted to actually speak to a Dr today, but was denied that by the receptionist, was asked why do I need to speak to a Dr. Personally, I found that very offending. I am concerned that a receptionist is able to look at my records and tell me that my recent treatment has not got back to them yet. Surely this is breaking Data Protection Act? I am seriously considering making a formal complaint to the GMC and leaving this surgery.
Visited March 2023
Review titled Barrack Lane Medical Centre
Replied on 16 August 2023
We are sorry that your experience with us has not been a positive one and can only apologise that your request was not handled as you expected. Reception staff are required to ask patients why they need to speak to or see a clinician so they can point the patient to the correct clinician. Please be assured that all staff are required to adhere to the General Data Protection Regulations and that all patient data is confidential. If you would like to discuss this further, please contact us and ask to speak to the Complaints Manager.
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Review titled Great service
Rated 5 stars out of 5
by Anonymous - Posted on 13 October 2022
Very experienced, Doctors with kind and caring staff. Always very helpful despite very difficult times with staff shortages and sickness absences in this huge practice. Always trying their best.
Visited October 2022
Review titled Barrack Lane Medical Centre
Replied on 17 October 2022
The GP Partners and their team strive to work closely with patients to ensure that services meet their needs and to ensure they receive a high standard of care. It's always nice to hear such positive feedback and your kind comments are very much appreciated. Thank you.
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Review titled Excellent practice
Rated 5 stars out of 5
by Anonymous - Posted on 14 October 2022
Considering that all GP surgeries are under tremendous pressure, I believe that this practice provides excellent services and care. The admin staff are really friendly. The nurse practitioners and doctors are professional and kind and they go extra mile to help me and my family.
Visited October 2022
Review titled Barrack Lane Medical Centre
Replied on 17 October 2022
Thank you for taking the time to provide such positive feedback. The Practice Team work hard to ensure that patient needs are met, and your kind comments are very much appreciated.
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Review titled Excellent service
Rated 5 stars out of 5
by Anonymous - Posted on 11 October 2022
Excellent service - all my long-term conditions managed extremely well. All clinicians very caring and there when I need them.
Visited September 2022
Review titled Barrack Lane Medical Centre
Replied on 12 October 2022
Thank you very much for your kind and positive feedback. Your comments have been passed on to the clinical and admin teams who very much appreciate you having taken the time to provide them with feedback.
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Review titled Excellent practice
Rated 5 stars out of 5
by Anonymous - Posted on 13 October 2022
The services that I've received from Barrack Lane Surgery are excellent. The doctors and medical staff are friendly and highly professional. They ensure that I am properly informed about my health and care. I would have no qualms in recommending them.
Visited August 2022
Review titled Barrack Lane Medical Centre
Replied on 17 October 2022
The GP Partners and their team strive to work closely with patients to ensure that services meet their needs and to ensure they receive a high standard of care. It's always very pleasing to hear when we receive such positive feedback and your kind comments are very much appreciated.
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Review titled Alienating and inefficient
Rated 2 stars out of 5
by Anonymous - Posted on 27 April 2022
There are some fantastic receptionists, nurses and GPS here. However they make so many mistakes and make contacting them a misery as the system is so convoluted and inaccessible. They make no adjustments for sensory impairment or learning disabilities. I have been argued with so many times that l do not take medication that they have prescribed for years. Yesterday they referred me to 111 that they should be doing thus putting out of hours under wrongful pressure. I feel utterly dehumanised and worthless because of this flaky and reckless surgery. I have deliberately avoided contacting them even with severe symptoms like heavy bleeding as they are too difficult to deal with and pass the buck inappropriately.
Visited April 2022
Review titled Barrack Lane Medical Centre
Replied on 03 May 2022
We are very sorry to hear that you have had a difficult experience with our practice. If you would like to contact our Practice Manager she would be happy to discuss your issues and see if we can resolve some of the problems. Please be aware that we do have a lead clinician for patients with a learning disability and we would be more than happy to arrange a meeting with them also.