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The Peninsula Practice - Ratings and reviews

Reviews

Displaying 1 to 3 of 3

  1. Review titled Exemplary Practice

    Rated 5 stars out of 5

    by John Birchall - Posted on 04 August 2023

    After being a generally well individual, I recently had cause to visit the practice on a number of occasions to help with an ongoing issue. I have been able to get appointments relatively promptly and received excellent support from clinicians who clearly are very knowledgeable and empathetic. The support staff have been equally helpful - particularly on my most recent visit where I was unfortunately late - whilst patently my own fault, the lady at reception was in no way rude - despite being well within her rights to be so, especially when our GP services are so stretched. The GP was equally understanding and just reinforces the excellent service I've had from this practice. I've had medication dispensed and the dispensary could not be any more helpful. I've been patients at other practices in the past, but they've in the whole been inferior experiences to those had at Peninsula Practice.

    Visited August 2023

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    The Peninsula Practice has not yet replied.

  2. Review titled Unpleasant unwelcoming reception staff

    Rated 2 stars out of 5

    by Anonymous - Posted on 04 July 2023

    Dismissive, haughty and unpleasant reception staff Make you feel afraid to phone for appointments, and ask personal questions persistently about why you wish to see a doctor. Anyone suffering from a mental illness could easily be deterred from seeking help.

    Visited June 2023

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    Review titled The Peninsula Practice

    Replied on 10 July 2023

    Dear patient, Thank you for your feedback. We are very sorry that you had a negative experience with our practice - the last thing we want is for patients to feel deterred from seeking help. Our reception staff (care navigators) are trained to ask patients about their reason for calling in order to book them with the most appropriate healthcare professional. It should never make patients feel afraid or dismissed. If you feel comfortable doing so, we would appreciate you contacting the surgery directly so that we could understand your experience more and ensure this doesn't occur again. You can contact the patient liaison lead (Sarah) at sarahfiddes@nhs.net. Kind regards, Boogie Marketing Administrator, Peninsula Practice

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  3. Review titled Holiday help

    Rated 5 stars out of 5

    by Anonymous - Posted on 18 July 2022

    I was here on a few days walking break and had an infected horse fly bite. The Aldeburgh pharmacy advised prompt medical attention. I was able to register as a temporary patient late in the afternoon and a gp phoned me then prescribed antibiotics which I picked up straight away. Saved a lot of pain and anxiety. Thank you for saving me from a ruined holiday

    Visited July 2022

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    Review titled The Peninsula Practice

    Replied on 25 August 2022

    Dear Patient, Thank you for your feedback, we pass all comments onto our staff, who are always pleased to hear patient feedback. We hope you had a lovely holiday in Suffolk. Best Wishes Kay Goodchild-Critchley Practice Manager

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