Cardinal Medical Practice - Ratings and reviews
Reviews
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Review titled Thank you so much
Rated 5 stars out of 5
by Lisa Scott - Posted on 10 January 2024
I just wanted to say thank you to the Cardinal Medical Practice for their kind and efficient service lately. My family have needed the doctors a few times lately and it is very easy to moan but I wanted to thank them. We have been seen on the day of enquiry and dealt with, with compassion and care. Thank you or helping us, especially when the NHS is under so much pressure.
Visited January 2024
Review titled Cardinal Medical Practice
Replied on 11 January 2024
Dear Lisa Thank you for taking time out to pass on some positive feedback for the staff at Cardinal Medical Practice. I will be very happy to share this with the team and it is fantastic to hear that you have received the level of service, care and compassion we aspire to. With kindest regards Deputy Manager
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Review titled Professional and reassuring in an emergency
Rated 5 stars out of 5
by Jayne Chenery - Posted on 23 December 2023
Had an appointment to see a health professional at Norwich Road surgery on 21st December. It was a shock to find I was more unwell than I realised. Increadle initial treatment and reassurance from individual involved with my care, until ambulance arrived. Also like to thank the receptionist and other Health Professionals, who had to take on more care to other patients, while I was ill.
Visited December 2023
Review titled Cardinal Medical Practice
Replied on 23 December 2023
Dear Jayne, Thank you for taking time to feedback on the level of care you received whilst visiting the practice earlier this week, I will be happy to pass this onto the team who took care of you and glad you received the treatment you required. Whilst there are so many negative comments and actions locally and nationally to staff working within the NHS profession it is our patients like yourself that keeps us wanting to continue. Wishing you a speedy recovery and thank you again for taking time to make contact when you are unwell. kindest regards
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Review titled Terrible service if you want a result of a blood test
Rated 1 star out of 5
by Simon Pearson - Posted on 20 October 2023
Called them today to book an appointment with a diabetic nurse to discuss the result of a c-peptide test. The person who answered the phone said I can not book an appointment as she said I have to use the ask my gp app, even though on their phone system it says to press 1 to make an appointment. I then asked if she knew the result and she said the result was no further action to be taken. This is very odd as I need to know if I’m resistant to Insulin or not producing enough Insulin. Hopefully can make an appointment with as my gp app as the last blood test I had before this they didn’t contact me for over a month and then when I asked for that result on the app I was told it’s low priority and wouldn’t give me the results and I would be in a app waiting list for that result. I gave up waiting for that and asked on the app for an appointment over the phone with a diabetic nurse who then kindly organised a c peptide test for me. Of which I can’t get no meaningful result. What a joke.
Visited October 2023
Review titled Cardinal Medical Practice
Replied on 20 December 2023
Dear Mr Pearson Just to follow up from the phone calls I made to you in October, whereby I was unable to touch base with you. I believe you have since spoken to the GP and that your query has now hopefully been resolved. If however, you do have any further queries, please do feel free to contact the practice either via our website contact form, or via email to cardinal.medicalpractice@nhs.net, whereby we can look into any concerns you have. kindest regards
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Review titled Poor organisation, no access to an appointment
Rated 1 star out of 5
by Anonymous - Posted on 20 August 2022
Attended GP surgery on the Monday with results that did not get upload for 3 days onto the system, received a phone call from the GP on the Wednesday and results still not on the system. GP rang back after approximately 30 minutes and was told needed face to face consultation, informed that a GP could not book it and a care navigator would book it and inform me. After not hearing by the next day Thursday, I phoned and was informed that the receptionist could not book me the appointment and that I could only request on ask my gp, the receptionist kindly requested an appointment but if I was not contacted to phone 111 after 18.30. I am still waiting Saturday after nearly a week no examination, no diagnosis and no treatment. Extreme poor access to get care, I am shocked at the extremely low standards of care delivery systems.
Visited August 2022
Review titled Cardinal Medical Practice
Replied on 24 May 2023
Firstly our sincere apologies for the delay in responding to your review. We’ve amalgamated our NHS Choices account following our practice merger, so have only recently been given access to respond to reviews. Thank you for taking time to feedback on the service and I am very sorry to hear that the service you received was not as you or we would have expected. Unfortunately as no name has been left with the review, I am unable to look into what went wrong, but welcome you contacting the practice via our email: cardinal.medicalpractice@nhs.net if you would like for me to look into this further for you and so I can ensure you do not experience a similar issue. Regarding results, depending on what they are for, they are usually scanned onto the patients records within 24-48hrs of being received depending on the volume received, as this varies from day to day. When results are scanned onto the record, details are then shared with the GP/Clinician (this can take up to 10 working days for them to review) who will then decide on any appropriate action and will then ask the patient to make contact via AskMyGP if they need to have a telephone call or a face to face appointment. The GP/Clinician unfortunately does not have time to call a patient to book the appointment, as the patient may not be available to take the call, or can’t talk as they may be at work or in a public place etc. So messages are usually sent to the patient to make contact with the surgery to raise an AskMyGP request, which we would advise to do on the day you ideally wish to be contacted and where possible as close to 8am when our systems open, as the system is then closed off when we reach our capacity for the day. Many thanks.