Debenham Group Practice - Ratings and reviews
Reviews
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Review titled Amazing practice
Rated 5 stars out of 5
by Anonymous - Posted on 31 January 2024
As fit 70 year old I recently suffered breathing difficulties, for the first time ever. I left a message with 'Ask my GP', but phoned after a couple of hours as the situation was getting worse. I was seen by a Doctor straight away, checked over and sent straight to hospital where I was admitted immediately. Thank you to Debenham Surgery, who have always been there when we needed them. Without their prompt response I might not be here to write this now.
Visited January 2024
Review titled Debenham Group Practice
Replied on 05 March 2024
Dear Patient, thank you so much for your review. This has been passed onto all of the staff at the surgery who are very grateful and appreciative of your heartfelt words. I am so pleased to hear that you are feeling better now. Thank you. Kind regards from the Management Team.
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Review titled Text sent , very poor communication
Rated 1 star out of 5
by Maureen - Posted on 01 November 2023
Dreadful text send about annual review, blood sample and urine sample. Test was received as without full information. Text demanded urine sample even though I was only ask the day before. Was told it was part of my annual review, nobody told me I was to have an annual review. Normally with an annual review , could ask how are you! I was informed until I have a urine sample I wouldn’t get my medication my medication only need a blood sample, as have an under active thyroid. What a mess, some better coordination between the services and better understanding of individual circumstances would seem more appropriate. . Patients aren’t just numbers. Regards
Visited October 2023
Debenham Group Practice has not yet replied.
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Review titled Swift response
Rated 5 stars out of 5
by Trish - Posted on 07 December 2022
I am asthmatic and suffering from a nasty chest from a cold so wanted to be checked out. I was not keen to use the online system but the receptionist said I should try it. I put the online request through in the morning, had a call before lunch and was seen 10 minutes later. The nurse was very reassuring and confirmed no need for antibiotics but to get back in touch if I was worried about my health. Excellent all round. Thank you.
Visited December 2022
Review titled Debenham Group Practice
Replied on 08 December 2022
Dear Trish, Thank you for taking the time to provide such positive feedback. We hope you get well soon.
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Review titled Totally Shambles
Rated 1 star out of 5
by Anonymous - Posted on 06 December 2022
Depite an request for urgent medical assistance via the "AskMyGP" app in the early morning for help with an acute medical condition I had to wait all day and send more requests to finally get a call at 1800 hours suggesting I might like to visit the surgery when I explained I could not do that at that time as I was unable to move I then made a request for a drug for pain relief that I had researched and this was duly prescribed. The following week that same doctor was now no longer available and a request was made to see another GP I was then asked to supply a photograph of my condition which was totally inappropriate under the circumstances. When I got to see the GP I was in such agony he refered me to the emergency specialist appointment and prescribed me more pain relief and antibiotics. When I made a futher request for more of the same pain relief the next day I was refered to a clinitian for a callback on Friday which of course would be too late to get any further medication delivered to the pharmacy. I was then asked to supply another totally inappropriate photograph which I refused and I requested a call back that day Thursday. When a GP phoned me he was very helpful and prescribed a medication I had also researched myself. The pharmacy was asked to get it in the next day which was a Friday. I duly recieved a text the next day at 11.58 saying my medication was ready but the pharmacy was closed at 12 noon and would not reopen until Monday. I tried desperatley to get some help but none was forthcoming. So I endured 48 hours of agony thanks to the gross negligence of the staff responsible. When the presciption was finally collected on the following Monday it was then found to be short of one of the major medicines. When this was pointed out it was reordered for the next day. When I phoned to see if it was ready to collect I was then informed that it was no longer in stock with the supplier but I might like to try a large pharmacy like Asda to see if they have it. All this despite being in acute pain I was then advised to travel to a distant pharmacy to see if they have it in stock. I ended up having to buy the medcation online due the never ending series of errors and disorganisation.
Visited November 2022
Review titled Debenham Group Practice
Replied on 08 December 2022
We are sorry to hear that you are unwell and of your dissatisfaction with the level of care you have received. However, as this is anonymous, we are unable to help or respond as we would normally like to do. Could you please contact us directly so that this matter can be investigated and any corrective action taken.
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Review titled Great service
Rated 5 stars out of 5
by Caroline - Posted on 14 November 2022
A brief note of thanks for a speedy, courteous on-line service/efficient in-house pharmacy leading to effective resolution of presenting problem- many thanks to all!
Visited November 2022
Review titled Debenham Group Practice
Replied on 08 December 2022
Dear Caroline, Thank you for taking the time to provide such positive feedback - it means so much to all the staff.
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Review titled Patients Are Just A Nuisance
Rated 1 star out of 5
by Mr Angry - Posted on 22 September 2022
I was invited to have a covid & flu vacination via the NHS on September 15. When I phoned on the 22nd I was informed I was too late and could not get such a vaciantion unless I was prepared to travel. When I explained I did not have access to a vehicle I was told there was nothing that could be done for me despite the fact there is surgery in Otley, my home village. Apparently, I should have know there was a dealine and it all my fault!!! Wrong!!! I was never informed of such a mandate had I known that I could have responded. So I now appear to be in the position of risking my health because this surgery does not want to give me a vacination in my home village even though there is surgery 200 yards away. Simply not acceptable!!!
Visited September 2022
Review titled Debenham Group Practice
Replied on 27 September 2022
As we are co-administering the flu and Covid vaccinations this year, we are having to run a series of clinics across all three sites over the coming weeks. Due to the additional complexity based on a patients age and health conditions, we are endeavoring to vaccinate our eligible patients as soon as possible, but due to our large rural geographical catchment area, some patients may need to travel to a neighboring village. There will be more clinics added across all three surgeries/areas and further/repeat invitations sent out, but appointments will be limited and on a first come/first served basis – and also be dependent on receipt of vaccines from the national delivery service, which have already been subject to change/delay. The staff and doctors are all doing these clinics in addition to their already very busy workload so it is very disheartening when we receive comments such as yours, as our focus is very much on always trying to do the best for all our patients.