Coltishall Medical Practice - Ratings and reviews
Reviews
-
Review titled Excellent and so quick!
Rated 5 stars out of 5
by Harriet Sivyer - Posted on 27 March 2024
A specialist service wrote a letter that was sent electronically, the next day (before midday) I had a call to say that the GP had reviewed the letter, issued the prescription, and updated my repeat prescription record. A lot of people complain about their surgeries, and I just wanted to say that I don't think I've had a bad experience with Coltishall, and I'm really appreciative of how supportive they have been.
Visited March 2024
Coltishall Medical Practice has not yet replied.
-
Review titled Gone downhill sadly
Rated 2 stars out of 5
by Anonymous - Posted on 30 March 2023
Have been with this practice for 5 years. Never had any problems. Took my daughter about 18 months ago last minute and was told always to ring if you have concerns about a child as they always leave emergency appointments. Twice now in the last few months (once today) I have rang in the afternoon and been told no they can't help not even telephone advice about a baby. First incidence he was 6 months and this time 10 months with dehydration. Told to go and sit and wait in the walk in centre which could be for hours and sometimes they will tell you to go to a&e. Very disappointed and now looking to move surgeries.
Visited March 2023
Review titled Coltishall Medical Practice
Replied on 04 April 2023
Dear Patient We were very concerned to learn of this experience and that you are looking to move to another GP Surgery, we would like to investigate this fully. Could you please contact the Practice and ask to speak to myself to confirm more specific details so that we can look to make changes to improve. I look forward to hearing from you. Kind regards, Jessica Bane IT/Data Quality Manager & Complaints Lead
-
Review titled Lost its way a little
Rated 4 stars out of 5
by Anonymous - Posted on 18 November 2022
Never had a problem and on the whole very happy with my practice but I called for a GP to see my 14-week-old baby with a temperature who was unable to keep anything down to be told to go to the walk-in Centre. Not asking for priority treatment but a baby's condition will change dramatically and quickly. Had to sit 3 hours in the Walk in Centre who were brilliant by the way. Priorities need assessing.
Visited November 2022
Review titled Coltishall Medical Practice
Replied on 21 November 2022
Dear Patient We were very concerned to learn of this experience and would like to investigate it fully. Could you please contact the Practice and ask to speak to either Christina Armitage, Practice Manager or myself to confirm more specific details so that we can identify how and why this happened, so that we can make changes to improve. We hope that your child is feeling better and that the advice from Walk in Centre was reassuring. Thank you for your positive comments about the Practice generally. We look forward to hearing from you. Kind regards Nikki Crawford Business Manager & Complaints Lead
-
Review titled Wait time in queue on telephone
Rated 2 stars out of 5
by Anonymous - Posted on 02 September 2022
Called at 5.15pm, practice closes at 6pm. First told I was 6th in queue, continued countdown to 1st in queue at 5.45. Still in queue until 5.55pm when the phone lines just rung out. Hung up eventually at 6.05pm knowing my call would not be answered. Why do this? 45 mins before closing and still no-one to answer my call
Visited September 2022
Coltishall Medical Practice has not yet replied.
-
Review titled Trying to get through
Rated 3 stars out of 5
by Anonymous - Posted on 05 August 2022
Last three times I have called it is hard to get through. Then you may get in a queue,not always ,depending on how many in the queue. Next still is a long wait for the receptionist to answer!
Visited August 2022
Coltishall Medical Practice has not yet replied.
-
Review titled Poor in every way
Rated 1 star out of 5
by Anonymous - Posted on 04 July 2022
Never any appointments or emergency appointments as the receptionists give all the appointments away by phone by 8.15meaning people who actually need help can never get it. Surgery is so badly run
Visited July 2022
Coltishall Medical Practice has not yet replied.
-
Review titled Absolute joke
Rated 1 star out of 5
by Anonymous - Posted on 22 June 2022
Emailed to reorder prescription then next day got a snotty email back from the dispensary manager. So called surgery at 10am to talk to doctor after seven and a half hours 17:30 he calls to say he can put it through but wouldn’t be able to pick up until next day.
Visited June 2022
Coltishall Medical Practice has not yet replied.