Lakenham Surgery - Ratings and reviews
Reviews
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Review titled Fantastic Service Today
Rated 5 stars out of 5
by Michelle Gurner - Posted on 13 April 2023
Today I emailed the practice for an asthma review and was phoned with in the hour and offered a cancellation app that same day. I met the new asthma nurse who was amazing, kind, listened to me, she cared and offered me a new perspective on my care. She supported me to look at a new care plan and a new medication. So friendly and kind. In addition to this - I phoned the practice today to make a GP phone appointment - I was called back today by a lovely GP, again I felt listened to - I was given all the correct help and advice and felt very good about the appointment. I needed to make some follow up blood and health checks and was in practice for my asthma review so took the opportunity to speak to the reception team - I was greeted by a lovely staff member who helped me navigate the advice I’d been given and supported me and found me 2 very convenient appointments - both with in a few days so I don’t have to wait weeks for tests. Overall I would say this is one of the best experiences I’ve had with any NHS branch. I felt valued and cared for. The team at Lakenham were amazing today !!!
Visited April 2023
Review titled Lakenham Surgery
Replied on 18 April 2023
Dear Michelle, thank you for taking the time to post this review about the surgery and the positive experience you've received from the various members of the surgery team. As with all feedback, this will be passed onto the staff at the practice and in particular those who you had a positive interaction with. Rosie - Practice Administrator
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Review titled Horrible rude receptionist
Rated 1 star out of 5
by Andrea Zyfi - Posted on 19 July 2022
I'm a foster carer and I visited the surgery on 19/07/2022 during the heatwave with my 3 year old daughter and my underaged foster child. A welcomed us by saying get out you have no mask. She then offered a mask only to the underaged foster boy and asked me and my daughter to get out and wait in the heat. When I asked for a mask as it's too hot to wait outside with a child I was refused one also asked to leave the entrance. In a very impolite manner then A sent us out in the heat ridiculing us in front of other patients unecessarily with no sign of apology or understanding of what she was doing. It's a shame for the nurses and doctors that are great here to have this reception.
Visited July 2022
Review titled Lakenham Surgery
Replied on 21 July 2022
Dear Mr Zyfi, Thank you for taking the time to submit your feedback, we are sorry that you and your family had a negative experience when visiting the surgery recently. Further to your conversation with our Reception Manager, we can confirm that we have fully discussed the issue with the receptionist involved together with the full reception team regarding the problems your encountered during your visit and we can reassure you that we have learnt from your feedback. Our aim is to always offer a high level of service to all our patients which is borne out by our reviews in the Friends and Family Test results which is published on our website monthly. We thank you again for taking the time to bring this to our attention. Rosie Carey Practice Administrator
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Review titled Fantastic office manager
Rated 4 stars out of 5
by Anonymous - Posted on 07 April 2022
I just wanted to say you have a fantastic office manager, he saw I was in trouble and he intervened and helped me. A massive thank you to you. Without your kindness and compassion, I was going to be fobbed off to a pharmacist.
Visited April 2022
Review titled Lakenham Surgery
Replied on 13 April 2022
Dear patient, thank you for posting this review and we will be sure to make sure the member of staff is aware. We would add that patients are not 'fobbed off' to pharmacists, there are occasions when the highly trained NHS pharmacists are better suited to deal with a patient's medical needs and an appropriate referral is made to this service. Rosie Carey Practice Administrator for Lakenham Surgery
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Review titled Amazing service
Rated 5 stars out of 5
by Alan S Mackenzie - Posted on 20 April 2022
Sent an online form message late last night Doc called at 8:30am today. I missed it, she called back at 2pm, I got an appointment for 2:30 at which she organised a referral. All in less than 24 hours. Well impressed!
Visited April 2022
Review titled Lakenham Surgery
Replied on 25 April 2022
Dear Mr Mackenzie, thanks for your feedback, we continue to endeavour to be responsive to our patients within a short timeframe. Rosie Carey - Practice Administrator