Castle Partnership - Ratings and reviews
Reviews
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Review titled Very efficient
Rated 5 stars out of 5
by Lloyd Housley - Posted on 14 March 2024
I have attended for various routine and medical condition related reasons in the the years that I have been registered with this practice. All of which have resulted in my complete satisfaction at the way in which I was treated from the receptionist through to the doctor or clinician. Appointment times have always been punctual and I have always left feeling that I have been tested very well and satisfied with the treatment that I've received. When I call by telephone I am particularly impressed by the way I am informed where I am in the queue giving me the option to hang up and try later if the queue is long (which, on the few times I've had to do this, has never been particularly long. I wish more answering services would employ this system as it gives the caller the exact information required and takes the lottery off wondering how fast up the queue one is and where to call later or not. This coupled with the Airmid system creates a sense of accessibility and control. Excellent!
Visited March 2024
Review titled Castle Partnership
Replied on 17 March 2024
Dear Lloyd Thank you so much for taking the time to leave your considerate and kind review, I will share this with the whole practice team. We are always looking for ways to continue improving our services for our patients so appreciate you taking the time to feedback. Thanks again Caitlin Business Manager
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Review titled Fantastic reception staff
Rated 5 stars out of 5
by Anonymous - Posted on 08 February 2024
I attended an audiologist appointment with my wife. While waiting, I saw outstanding patience kindness and professionalism shown the reception staff member on duty on the afternoon of the 8th of February. They dealt with a range of members of the public, including some clearly requiring support with real warmth and compassion. Some people of the best practice I have seen either professionally or as a member of the public.
Visited February 2024
Review titled Castle Partnership
Replied on 17 March 2024
Dear Patient Thank you so very much for leaving your kind review which I have shared with the whole Practice Team. I know that it has been hugely appreciated! Caitlin Business Manager
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Review titled Very quick to get you out of the office
Rated 1 star out of 5
by Anonymous - Posted on 03 August 2022
Every time I manage to speak to a GP or nurse they are very quick to get me out of the door/off the phone, no time to give my full concerns or ask questions. They are very quick to brush off any concerns I have and I feel they never take me seriously. Whenever we speak it always is a passive aggressive tone as if to say my concerns aren’t relevant. It has come to the point to being hesitant or completely avoidant of going to the surgery for health concerns.
Visited August 2022
Review titled Castle Partnership
Replied on 14 August 2023
Dear Patient I am truly sorry to read of your experience at the Practice. Please can I ask that you contact us directly and ask to speak to myself or Karen Bilby (Operations Manager) so that we can take more details of your complaint and use this feedback to improve our services wherever possible. Thank you Caitlin Clarke Business Manager
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Review titled Excellent caring practice
Rated 5 stars out of 5
by Denise Clayton - Posted on 09 April 2022
I would like to praise the Doctors and Receptionists on their caring approach to dealing with many health concerns for my elderly Mum Marjorie Spears. When contacting surgery the receptionists are always empathetic, and very reassuring, and the Doctors have been very good at calling me to discuss any medical needs for my Mum, in a world where there is so much criticism for the NHS, I would like to congratulate them on their approach care Denise Clayton
Visited April 2022
Review titled Castle Partnership
Replied on 20 April 2022
Dear Mrs Clayton, Thank you for your feedback on the team at Mile End Road. All the staff work very hard to ensure that we aim to provide the best possible care for patients. We will make sure that the feedback is shared with all the staff. Once again thank you for taking the time to feedback. BR Marc Rolph Business Manager Castle Partnership