Grove Surgery - Ratings and reviews
Reviews
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Review titled Terrible practice
Rated 1 star out of 5
by Agnes Clark - Posted on 17 April 2024
I called the surgery today to get an update for my sons repeat medication and this happens with every prescription. My son is always running out of his medication and this is not at all beneficial to him as these are very important for his health and because he needs a blood test for one medication they don’t send out the rest of his prescriptions. I certainly do not recommend this practice to anyone. The receptionist today was very rude and hung up the telephone, she won’t let you speak .
Visited April 2024
Grove Surgery has not yet replied.
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Review titled Triage fiasco
Rated 3 stars out of 5
by Anonymous - Posted on 22 March 2024
Pressed call button at exactly 8.30 am,nineteenth in the queue. Called just before nine,no appointments left today ring in three days time.Disgusted
Visited March 2024
Grove Surgery has not yet replied.
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Review titled Unbelievable resistance
Rated 1 star out of 5
by Peter Zielinski - Posted on 16 May 2023
I'm terminally ill, receiving treatment from Papworth, Previously was treated by West Suffolk as well. Medication provided by West Suffolk had stabilized my condition & it was mutually agreed that I could stop seeing them until it became necessary to return. That was Nov 2021. My situation has deteriorated & need to return to West Suffolk. However Grove Surgery are refusing to refer me, because they say it's not correct procedure. West Suffolk need a referral from them and without it I cannot get any help. Have had to go through NHS complaints procedure just to get a referral. Patient care at this practise has gone downhill. They seem to have forgotten why they're in the job.
Visited May 2023
Grove Surgery has not yet replied.
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Review titled Unable to get an appointment
Rated 1 star out of 5
by Anonymous - Posted on 24 March 2023
The appointment system does not work. I work Monday - Friday between 8:30- 5. I can have time off easily for a pre-booked doctors appointment l, I just need to know when this will be. I work with people running appointments so can not just stop everything to take a phone call without notice. When trying to book an appointment I was told I couldn’t and needed to call in the morning to request an appointment for the day. Then I would be called at a random time throughout the day. And that’s my appointment. This is no good for me and the system makes it impossible for me to see anyone and access the care and advice I need. What do I do and where do I go?
Visited March 2023
Grove Surgery has not yet replied.
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Review titled Staffing issues
Rated 1 star out of 5
by Shirley Vasey - Posted on 18 February 2023
I was spoken to yesterday by a lovely receptionist to inform me that I have type 2 diabetes following recent blood tests. The nearest appointment which is only by telephone is three weeks away with a nurse. I suffer with anxiety and am very concerned I should be making changes to my eating habits and lifestyle and the Internet full of contradictions. I feel very let down and not the first time in the last 3 years. Waiting room always empty so if the nurses are busy, surely a doctor could step in if an illness has been diagnosed.
Visited February 2023
Grove Surgery has not yet replied.
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Review titled Good service
Rated 4 stars out of 5
by Linda Payne - Posted on 05 January 2023
Phoned at 8.30am,a callback from doctor at 9, prescription in pharmacy 5 mins later,can't fault the efficiency.Friendly and helpful staff, couldn't ask for more!
Visited January 2023
Grove Surgery has not yet replied.