Barnsley Road Surgery - Ratings and reviews
Reviews
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Review titled Beyond a joke
Rated 1 star out of 5
by Anonymous - Posted on 05 April 2024
After 45 minutes on hold, we managed to get an appointment. We took our 3 year old son for the appointment. After a few minutes referring to urology and prescribing medication, we mentioned he had an ongoing cough since November. She stopped us in our tracks, refused to examine him and said we need another appointment. It’s ridiculous that we had to make another appointment when he had been there a matter of a few minutes and the waiting room was empty. To refuse to examine a 3 year old child is disgusting. Beyond fuming!! Will be looking to go to another surgery as have always found the doctor very dismissive. The receptionists are lovely and try there best.
Visited April 2024
Review titled Barnsley Road Surgery
Replied on 05 April 2024
By limiting each appointment to one issue, we prioritise patient safety and quality of care. This approach allows our healthcare professionals to dedicate their expertise and attention to addressing the specific concern at hand, reducing the risk of oversight or miscommunication. Clinical safety is very important to us. We would always encourage patients to book double appointments if there are multiple problems that need discussing. If you would like to discuss this further please get in touch. Kara Eaves, Practice Manager.
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Review titled Freindly receptionist but phone line not so great
Rated 3 stars out of 5
by Anonymous - Posted on 16 January 2024
The receptionists are always friendly and helpful however when trying to call there is clearly an issue with the phone system as it rings and rings then cuts off as soon as you get to number 1 in the Que. meaning having to go to the surgery to make an appointment.
Visited January 2024
Review titled Barnsley Road Surgery
Replied on 19 January 2024
Thank you for your feedback. We are currently changing our telephone systems to a cloud base function. This will improve you being able to get through and this will tell you where you are in the queue. I would be interested on your view of this new system once in place. Kara Eaves Practice Manager
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Review titled Needs rountine appointment
Rated 4 stars out of 5
by Laura - Posted on 09 January 2024
So I think you should run routine appointments again or something put into place as when you ring at 8.30 and don’t get through till gone 9 all appointments are taken it’s leaving you to have to find alternate ways to seek medical attention. I find myself going more to out of hours services then my own gp. I’d rather see our own gp that knows our family then seeing other doctors you don’t see again! So like I said I think something should be put in place weather you take 2 hours in the afternoon out of the day for routine appointments or look at hiring another doctor for the surgery then just having the 1 doctor working.
Visited January 2024
Review titled Barnsley Road Surgery
Replied on 19 January 2024
Our aim is to find you an appointment on the day and where this can be done through appointments here or at our out of hours this is always our first attempt. We also have GP Triage appointments if you require a face to face appointments and these have been filled for the day or an appointment time outside what is available where GP will telephone you and triage the call, so please ask to be put into down as an on the day triage. Kara Eaves, Practice Manager.
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Review titled Terrible service and extremely rude
Rated 1 star out of 5
by Rachael Beer - Posted on 18 December 2023
Managed to get an appointment with the doctor. The receptionist here are lovely. However the doctor who saw me was extremely rude. Absolutely no bedside manner at all. I'd rather stay ill than ever have to see her again.
Visited December 2023
Review titled Barnsley Road Surgery
Replied on 19 December 2023
Thank you for your feedback. I am sorry to hear that you feel you have received poor service from our practice. We are keen to discuss this with you. Please contact our practice on 0114 232 9390 should you be able to accept my offer of a discussion. Kara Eaves, Practice Manager
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Review titled Appointments
Rated 2 stars out of 5
by Anonymous - Posted on 30 August 2023
At this surgery they ask you to ring at 8.30am each day for an appointment, but when you do you are constantly cut off,so you keep trying only to be told there fully booked,how can that be when you are constantly on the phone for 15 mins,from 8.30,there should be a queuing system on there phone telling you how far in the queue you are when ringing, its ridiculous that you cant make an appointment for any other day, without having to ring on the same day only to be told there none available???
Visited July 2023
Review titled Barnsley Road Surgery
Replied on 19 December 2023
Thank you for your feedback. We are changing our telephone systems early next year to a cloud base function. This will improve you being able to get through and this will tell you where you are in the queue. I would be interested on your view of this new system to make things right. Appointments can be made in advance if needed however we work primarily on the day appointments and triage on the day. Our patient participation group is looking at this from a before and after view, if you would like to join this please get in touch. Also if you would like to discuss any of this in more detail please give me a call on 0114 232 9390 Kara Eaves, Practice Manager
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Review titled very difficult to get an appointment
Rated 1 star out of 5
by Anonymous - Posted on 12 June 2023
i wake this morning very dizzy later on i manage to go to my GP and asked if i can get somebody to check my blood pressure as i have dizziness the receptionist told me you have book an appointment, we do not have any appointment this week. that is really worried me a lot
Visited June 2023
Review titled Barnsley Road Surgery
Replied on 04 July 2023
We are sorry to hear your expectations weren't met on that day. It’s our goal to deliver the highest quality of service to all our patients. If you would like to discuss this further please get in touch on 0114 232 9390. Kara Eaves, Practice Manager.
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Review titled poor doxter care
Rated 2 stars out of 5
by Melda Smith - Posted on 20 January 2024
I have been on pain killers which I have to get from the chemist for some reason the chemist keep running out or can't get the brand the doxter has said to have the chemist kept giving me the names of the same tablet but different make have asked my docter twice this week to give me my pain relieve she has refused the chemist can't understand it yester day I was back and. fro from docter to chemist with no joy an now she expected me to wait till Tuesday when who ever it is who deals with drugs to come in all it us was the same tablet different name been a right joke I am so mad and can not understand what the problem is as she sent the old tablets what they can't get which I have not had
Visited January 2023
Review titled Barnsley Road Surgery
Replied on 22 January 2024
As per conversation our clinical pharmacist will telephone you tomorrow, regards Kara Eaves Practice Manager