Handsworth Medical Practice - Ratings and reviews
Reviews
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Review titled Don’t bother
Rated 1 star out of 5
by Anonymous - Posted on 27 December 2023
I see there are already 3 reviews all complaining of the same thing, so this is number 4. Impossible to get an appointment. Haven’t managed to in 5 years or more now. Have to rely on 111 so never get to a Doctor until it’s an emergency.
Visited December 2023
Handsworth Medical Practice has not yet replied.
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Review titled Not fit for purpose
Rated 1 star out of 5
by Anonymous - Posted on 26 July 2023
Only appointments available are “on the day” ones, which involves a daily battle at 8am to joint the rush to get on the phone, that’s even if you can get in the telephone queue, as often you get a user busy response. Then by the time you eventually get through to speak to someone, there are no appointments left and you are asked to try again tomorrow at 8am.
Visited July 2023
Handsworth Medical Practice has not yet replied.
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Review titled Impossible to get through
Rated 2 stars out of 5
by Anonymous - Posted on 30 July 2023
It is impossible to get through to the surgery at 08.00 to try and get an appointment to see a GP. On many occasions it has taken more than 150 re-dials before I can get through and into the queue. Then, of course, all the appointments have long gone. I recently managed to get through, get an appointment, only for me to be contacted an hour later to cancel and be advised that I should go to the walk in centre. I did this, which cost me £20 in return taxi fares but, on the positive side, I was seen within 45 mins. Fantastic service. This is how GP surgeries used to operate - so much better than the triage service that has remained the norm since covid appeared. Personally speaking, if I am ill (which i am not very often) I do everything I can to self medicate and only as an absolute very last resort do I consider attempting to ring the GP as it is simply too much like hard work, so by that time I am usually really ill and need to be seen straight away. I know there are many patients who feel this way. I have no gripe with the receptionists and wouldn't do their job for all the tea in China.
Visited July 2023
Handsworth Medical Practice has not yet replied.
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Review titled surgery problems
Rated 1 star out of 5
by Anonymous - Posted on 18 October 2022
Cannot get through on telephone for an appointment and when you do all have gone for that day ( try again tomorrow ). Had an appointment and when i got there was told she was not coming in today she will ring you. Arranged an x ray and would ring with an appointment when results are in never happened. Now i rung i have to wait another month for an appointment. My record shows i was contacted ( never happened and and my pain reported has suddenly jumped from one side to the other ). there is only one word to describe this surgery without been rude and that is ( incompetent !!!!)
Visited September 2022
Handsworth Medical Practice has not yet replied.