Walkley House & Stannington M.C - Ratings and reviews
Reviews
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Review titled Poor standards , lacking procedural knowledge and empthay
Rated 1 star out of 5
by Anonymous - Posted on 26 September 2023
Recently tried to make an appointment for a family member on the hospitals say so over two weeks wait. This was then an urgent due to a fall and injury still over a week Now another accident has occured I am so worried and concerned , this was once a fantastic doctors, what has happened to it since the re structure ? Help and investigation is required pronto here. Most concerning .
Visited September 2023
Walkley House & Stannington M.C has not yet replied.
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Review titled It Just Gets Worse!
Rated 1 star out of 5
by Sonia Standell - Posted on 02 March 2023
I tried to book an appointment for a 67year old gentleman whom I often help as his friend. He is suffering with a hernia and is clinically vulnerable, also with pulmonary hypertension and of other ailments. He does not have internet access. I telephoned Walkley House reception in order to make an appointment for him to see the doctor, only to be told he had to use a Klinik Access form, I explained that he did not have internet access and the rude receptionist insisted that I did so why don't I do it! I tried to access the system and was unable to download the required form, clearly the system is not working. The receptionist then agreed to do the form which took around half a minute informing me that the next stage is for the doctor to phone the patient but did not know when this might be. This is a highly unsatisfactory situation and no good for anyone without internet access but even then the form can't be downloaded and no appointment in sight. Now at the end of my tether with the attitude of this practice I have organised for the patient to go elsewhere, they registered him within an hour and have a fully working reception to be able to book patient appointments. Is Walkley House now a bespoke service for internet users only? What utter nonsense!
Visited February 2023
Walkley House & Stannington M.C has not yet replied.
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Review titled Inadequate practice
Rated 1 star out of 5
by Anonymous - Posted on 11 January 2024
8 weeks since cancer surgery Can’t access pages on website “ turned off “ Over 4 weeks for an appointment. Non medical staff phoned me asking myself about my condition? Things have noticeably declined since the surgery had been under new management.
Visited January 2023
Walkley House & Stannington M.C has not yet replied.
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Review titled Very Good Practice
Rated 5 stars out of 5
by Vivienne Harwood - Posted on 11 August 2022
Although always very busy, help and advice is good. Ordered some tablets for my Daughter this morning they were here this afternoon, excellent ***** 5 star thank you Mrs Vivienne Harwood
Visited August 2022
Walkley House & Stannington M.C has not yet replied.
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Review titled Quick and compassionate care
Rated 5 stars out of 5
by Anonymous - Posted on 22 July 2022
My son’s condition changed and, when I called, the receptionist and GP quickly moved our booked appointment to the same day (30 minutes later!). The Doctor we saw was so kind and compassionate with me and my child and we left with an appropriate prescription. GP services across the country are being heavily affected by the years of under funding from the government, which makes it more impressive that healthcare professionals can still be professional, kind, and efficient. Thank you.
Visited July 2022
Walkley House & Stannington M.C has not yet replied.
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Review titled inaccessibility on the internet
Rated 1 star out of 5
by Anonymous - Posted on 06 September 2022
the practice wants everything on the internet but it is neigh on impossible to get the website to work
Visited June 2022
Walkley House & Stannington M.C has not yet replied.