Wickersley Health Centre - Ratings and reviews
Reviews
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Review titled Professional, caring practice
Rated 5 stars out of 5
by Deborah - Posted on 21 March 2024
GP demonstrated professional attitude whilst being kind and genuinely caring. I was listened to and wasn’t rushed. The plan agreed upon was the outcome I wished for. Office staff were very helpful and patient.
Visited March 2024
Review titled Wickersley Health Centre
Replied on 27 March 2024
Dear Deborah thank you for your kind words, I have shared this review with our team Kind regards Stuart, Practice Manager
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Review titled Poor service
Rated 1 star out of 5
by Anonymous - Posted on 12 February 2024
5 weeks this is still going on.. Realy damage knee in pain can't walk much with it , carnt get up stairs or in a bath with out help.. Sent for xray.. been ringing surgery every other day about my xray was told not got them.. Been told today 12th Feb when I rang them again!! they have them .. They have had them since 5th of Feb.. Receptionist told me something has showed on xrays but could not say what..a doctor has not read them yet So how long do I wait now .. I could go and pick my own notes up I was told and read them.. We are told Receptionist are not medical trained do they think I am .. Asked to speak to the manager ( he's not there) was not told a stand in manager was available for me to speak to.. Funny thing about this is I'm seeing a pyhio there tomorrow for my knee they told me a week ago I could .. What is he going to do if the xrays was not back .. 3weeks into my injury Just Into my
Visited January 2024
Review titled Wickersley Health Centre
Replied on 17 February 2024
Dear patient I am sorry to hear about your recent experience. I have had some annual leave recently but I would be more than willing to talk to you about what has happened. If you could call the surgery any day after 12pm when the phone lines are quieter I will be happy to talk to you and look into what you have mentioned in your review. Kind regards Stuart
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Review titled Great doctors, shame about some of the receptionists
Rated 3 stars out of 5
by Jess - Posted on 04 January 2024
I cannot fault the doctors and nurses here, they are amazing and take the time to listen I do not feel rushed at all they will help you and make you feel at ease. For the receptionists well, sometimes I can speak to a really nice person and the next time can have a person coming across very rude and condescending this has happened quite a few times I have rang up, I suggest maybe the manager of the practice needs to look into some sort of customer service training for the receptionists as this is not really acceptable, especially if your distressed about a certain thing your ringing up for.
Visited December 2023
Review titled Wickersley Health Centre
Replied on 05 January 2024
Good morning Jess Thank you for your feedback, we welcome all feedback good or bad and I am sorry to hear about your experience. I would appreciate it if you would be kind enough to email me on syicb-rotherham.practicemanager.c87015@nhs.net with more details so that I can look into this and make the appropriate improvements. Kind regards Stuart Abbott, Practice Manager
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Review titled Massive thank you
Rated 5 stars out of 5
by George Trafford - Posted on 21 September 2023
This practice seems to have a lot off negativity with people that can't get what they want straight away .that's not reality . People need to start seeing there gp for things that aquire there elp . Not silly that's, like a wickalow , a child with not feeling well with a cough they got this morning . Just 2 things I heard waiting for my blood appointment. Plus a few other things . Not only with people not turning up for there appointment either. Thank you so muchfor all you do you deserve far more praise than you get . Never heard so much rudeness I could never put up with what the receptionist put up with ... again Thank You For all you do
Visited September 2023
Wickersley Health Centre has not yet replied.
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Review titled Fantastic Dr's when you can get to see them
Rated 1 star out of 5
by Anonymous - Posted on 27 July 2023
Two months on intense pain, 100s of calls every day to be told 'sorry there's no Appointments'. Eventually having to go a physiotherapist for diagnosis and pain relief. Calling 111 about a potentially Septic wound. 111 saying we booked you a telephone appointment between these two times, surgery denied it complete but said I could go to a different surgery......in three days time. When you can see a Dr they are fantastic but you never get to see one so the surgery is not fit for purpose.
Visited July 2023
Review titled Wickersley Health Centre
Replied on 27 July 2023
Dear patient Thank you for your feedback, I am sorry to hear you about your experience. If you would like to discuss this further so that we can learn from this event please call the surgery. I am on annual leave from tomorrow but my deputy Gill will happily take your call next week if that is more convenient. Kind regards Stuart Abbott Practice Manager
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Review titled Good practice
Rated 4 stars out of 5
by Anonymous - Posted on 04 July 2023
This is my first dealing with this practice for 2 years and I have found it easy to obtain an appointment in a very reasonable time suiting my availability ( a big plus )
Visited July 2023
Review titled Wickersley Health Centre
Replied on 27 July 2023
Dear patient Thank you for your kind words, we are grateful to hear you are happy with the service you received Kind regards Stuart Abbott Practice Manager
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Review titled Good practice
Rated 4 stars out of 5
by Anonymous - Posted on 04 July 2023
This is my first dealing with this practice for 2 years and I have found it easy to obtain an appointment in a very reasonable time suiting my availability ( a big plus )
Visited July 2023
Review titled Wickersley Health Centre
Replied on 05 July 2023
Thank you for your kind feedback, I will make sure it is shared within the practice. Kind regards Stuart Abbott, Practice Manager
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Review titled Recommendation
Rated 5 stars out of 5
by Gail Crook - Posted on 05 May 2022
Hi. I couldn't leave feedback in the surgery because the staff had no feedback slips to give me so I was told to provide feedback on line. I would like to recommend when the surgery contacts a person and leaves a message asking the person to contact the surgery that they are given a direct line number or an option is provided on the automated answering system. We were contacted and asked to ring back but we were in a queue of 7 people for 30mins and didn't get through because your telephone cuts out. We therefore had to make a trip to the surgery, which means unnecessary contact with staff and patients. Please can you set up another option number to ring if you are calling back to avoid long waits on the Tel and to avoid visiting the surgery. Thanks
Visited May 2022
Wickersley Health Centre has not yet replied.