ASA Medical Group - Ratings and reviews
Reviews
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Review titled Excellent telephone call
Rated 5 stars out of 5
by Pat - Posted on 19 September 2023
I received an arranged telephone in the time slot given to me. The nurse and I discussed my diet and she gave me a lot of advice as to what to eat and what not to eat. She also sent me, by email, advice in great detail which I am finding very useful. This nurse had time for me and answered a few questions Throughout this call her voice was clear and patient. I could not have expected a better call. Thank you
Visited September 2023
ASA Medical Group has not yet replied.
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Review titled Yet more poor service
Rated 1 star out of 5
by Anonymous - Posted on 06 July 2023
Needing injections for holiday travel we followed the timescale set by the practice but still were given a date outside of the limit for travel. The practice then cancelled those appointments citing staff illness. The injections are now even later with no explanation of why they took so long to organise in the first place. Of course the receptionist was not bothered. When I asked to speak to someone about this I was told that you had to writeto someone to complain. Of course you do, let's make it as difficult as possible. What a service!!!!!
Visited July 2023
ASA Medical Group has not yet replied.
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Review titled Armthorpe Receptionist Extremely Unhelpful
Rated 1 star out of 5
by Stephanie Groves - Posted on 12 May 2023
If you decide to move to this practice I would strongly advice against ringing the Armthorpe Surgery. I required some medication urgently (I have a serious medical condition) that was previously prescribed by my consultant who advised me to contact my GP for repeat prescriptions. I decided to call the Armthorpe telephone number instead of Auckley for a change as I always struggle to get through which I will never do again. The person I spoke to was very abrupt and kept interrupting me whilst I was attempting to explain that, when this has happened previously, the office staff have looked up the letter from my consultant advising that I need this medication and passed a note to the GP who then sent the prescription through without the need for an appointment. The person I spoke to said that I would need an appointment or call back from a GP and the next available call back was on the 19th May which was obviously unacceptable! I tried to explain again and was again abruptly cut off (please feel free to find the recording of this conversation as evidence!) and told I would need to ring at 8 each morning until I could get an appointment. As I was working the following 2 days (and travelling to work on the motorway at 8am) I couldn't call until this morning. I rang the Auckley surgery today and received their usual helpful response that they would show the GP my letter and I was unlikely to need a call back or appointment (thank you!). Never contacting the Armthorpe branch again - when you are suffering from a medical condition the last thing you need is additional stress! Again - thank you Auckley reception!
Visited May 2023
ASA Medical Group has not yet replied.
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Review titled Very Unhelpful Doctor.
Rated 2 stars out of 5
by Thomas - Posted on 11 July 2022
I have been with this practice now for 16 years. I rarely need to attend. Today I attended an appointment to ask for some advice and help with Tendinitis in my fore arm. The doctor examined me and said he did not know what it was and said he could not help me. Every question I asked was sorry I don't know what is causing this pain. No Guidance as to what I should do to relieve the pain. I am absolutely discussed at this. This used to be a really good practice with everyone willing to help.
Visited July 2022
ASA Medical Group has not yet replied.
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Review titled Opening Times
Rated 2 stars out of 5
by Anonymous - Posted on 06 July 2022
I have made two visits today Wednesday 6th July after checking website for opening times that said it was open and the surgery was closed. It would help if opening times can be put on the practice door as the information on the website is incorrect
Visited July 2022
ASA Medical Group has not yet replied.