Mexborough Health Centre - Ratings and reviews
Reviews
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Review titled Jumping Through Hoops to get basic appointment
by Anonymous - Posted on 25 March 2024
Sister just diagnosed with high blood pressure I checked my own at home & it was very high. Popped into the doctor's to get an appointment with the nurse to have it checked Asked at the desk, said it was to get my blood pressure checked as it test high ar home Was sent to a machine at vack of surgery BP came out 177/96 Went back to desk with printout in my hand - asked again for a nurses appointment Was told I'd have to go to the pharmacist, get them to take my blood pressure & they'd refer me Got to pharmacists, but because it was 15 minutes before closing, they wouldn't do the test - come back tomorrow That blood pressure reading was dangerously high, but apparently it's OK for me to die of a massive stroke jumping through red tape, rather than just give me a sodding appointment & get me on meds asap
Visited March 2024
Mexborough Health Centre has not yet replied.
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Review titled Appalling Practice
Rated 1 star out of 5
by Anonymous - Posted on 04 April 2023
Chasing up a prescription which has not gone to pharmacy from day before…on phone on hold nearly 2 hours decided to go down instead kept waiting another 30 mins only to be told Doctor off today and she might sign it off by Thursday. One receptionist manning phone and only one couple waiting in waiting room absolutely disgusted. Seriously need to get more staff and better doctors not just part time ones. This practice is continually getting worse.
Visited April 2023
Mexborough Health Centre has not yet replied.
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Review titled Phone call issue
Rated 3 stars out of 5
by Anonymous - Posted on 20 October 2022
On the line 48 minutes started at around 11.15 was number 5 in the queue ended up number 1 for over 20 minutes had no answer, so gave up. Did it become lunch break during my wait I wonder?? I Tried at the same time from my husbands phone to be told number 3 in the queue, this surley needs sorting!!
Visited October 2022
Review titled Mexborough Health Centre
Replied on 04 November 2022
Dear Patient, We are sorry to hear of the problems you have encountered to access the practice by telephone. The telephone lines are very busy however to improve access to Practice services; AccuRX patient triage is our new online service where you can access advice and appointments online by using the following link which is advertised on the practice website. https://florey.accurx.com/p/C86005
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Review titled Misadvised by receptionist
Rated 1 star out of 5
by Anonymous - Posted on 03 November 2022
I was told my blood test results were normal & no further action needed. 2 weeks later, received a call from a gp stating they were actually severely high & further action was definitely needed. Sent email complaint & a week later still awaiting a response. Such a shame about the receptionists as the actual GP's are very good when you finally get a appointment to see one. Even before the above matter, some of the receptionist could do with some customer care training
Visited October 2022
Review titled Mexborough Health Centre
Replied on 04 November 2022
Dear Patient Thank you for your feedback and I am sorry to hear of your experience. We do not appear to have received an email complaint to investigate the issue so we are able to respond to you. Please could you send to syicb-doncaster.mexborough-health-centre@nhs.net Thank you