Wombwell Medical Centre Practice - Ratings and reviews
Reviews
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Review titled Good practice
Rated 5 stars out of 5
by Susan Atkinson - Posted on 25 July 2023
I’ve had two appointments the first one was with a health care assistant who carried out blood tests, blood pressure, weight and height. She was very friendly and efficient. My appointment was sent via a text to me. The appointment today was for the results of my annual check and was with the practice nurse. The appointment was again sent via text. I saw her on time and we discussed the findings of my tests. She was very approachable and efficient explaining the outcomes in a clear manner.
Visited July 2023
Review titled Wombwell Medical Centre Practice
Replied on 26 July 2023
Dear Susan Thank you for taking time to provide feedback, this will be shared with the practice team. We are pleased you where happy with the way that we communicated with you and that when you attended the surgery you had a clear explanation regarding the tests you had done. If you have any suggestions or further comments regarding the service we delivery please contact me at the surgery. Kind regards Jane Taylor Practice Manager
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Review titled Great Practice
Rated 5 stars out of 5
by Paul Burgess - Posted on 07 July 2023
All the staff are brilliant. Warm friendly feeling from going in to coming very clean and a relaxing place. Will recommend.
Visited July 2023
Review titled Wombwell Medical Centre Practice
Replied on 24 July 2023
Dear Paul We appreciate feedback good or bad. Your feedback will be discussed at the practice meetings. Thanks for a positive review. Kind regards Jane Taylor Practice Manager
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Review titled Practice Pharmacist
Rated 5 stars out of 5
by Anonymous - Posted on 06 July 2023
Recently had side effects from one of my medications, my GP was on leave so was informed Pharmacist would contact me. He called the next day, he was excellent, changed my medication, requested to review how i was doing with new meds in a week and called me back. All sorted now, really efficient and great service.
Visited June 2023
Review titled Wombwell Medical Centre Practice
Replied on 07 July 2023
Dear Patient Thank you for taking time to provide feedback. All feedback good or bad is shared with the practice team. We are pleased that you were happy with your recent interaction with the Clinical Pharmacist. The Clinical Pharmacist is part of our extended Multidisciplinary Team that works closely with the practice team. Your comments will be passed onto them. If you have any suggestions or further comments regarding the service we delivery please contact me at the surgery. Jane Taylor Practice manager
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Review titled Not a good practice anymore
Rated 1 star out of 5
by Susan Paxford - Posted on 02 April 2023
I have been trying for 2 months to get a phone appointment - no joy -waiting ages on phone byou the time I get through all appointments gone. I've even phoned 111 and they've rung them on my behalf -still no joy
Visited February 2023
Review titled Wombwell Medical Centre Practice
Replied on 30 May 2023
We are sorry that you’ve had problems contacting the surgery. Due to the demand on the service, we are experiencing a high volume of calls on a daily basis. On the 11th of May 2023 we did change the phone suppliers and you should have received a text message informing you of this. This stops patient from getting an engage tone when contacting the surgery. When you get to caller 7 or more the system asks if you want to be place into a queue and it will ring you back when you at place 1. All requests for appointments are triage first by the Advanced Nurse Practitioner. An ANP will call you back within the morning an appointment will be arrange if needed. These telephone triage appointments are released every morning at 8am, Monday to Friday. You can book these by calling the surgery phone number or online. To get you registered for online service contact the surgery and we can register you straight away. Patient contacting the practice with emergencies problems will be put through the GP oncall for that day, patients with less urgent problems will be signposted to the out of hours service in Barnsley (iHeart). If you need to discuss this any further please do not hesitate to contact the Practice Manager at the surgery.
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Review titled Good service
Rated 4 stars out of 5
by Anonymous - Posted on 01 February 2023
I had a bad experience trying to get through so ended up calling down early morning to get my daughter an appointment. Pleasantly surprised she had bloods taken by a lovely lady that reassured my daughter . Her appointment afterwards was by the Nurse Practitioner that took the time to explain to my daughter about her periods. She was very thorough and I was so impressed . So if you can get an appointment service is very good .
Visited February 2023
Review titled Wombwell Medical Centre Practice
Replied on 30 May 2023
We are sorry that you’ve had problems contacting the surgery. Due to the demand on the service, we are experiencing a high volume of calls on a daily basis. On the 11th of May 2023 we did change the phone suppliers and you should have received a text message informing you of this. This stops patient from getting an engage tone when contacting the surgery. When you get to caller 7 or more the system asks if you want to be place into a queue and it will ring you back when you at place 1. We are glad to hear that when you saw the Nurse Practitioner you was happy with your care. If you need to discuss this any further please do not hesitate to contact the Practice Manager at the surgery.
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Review titled Shocking practice
Rated 1 star out of 5
by Tania Reynolds - Posted on 04 January 2023
Can never get an appointment! Rang at 8am engaged for over an hour. Then rang for 10 mins to be told ring 111 no appointments . Told them I am having an heart valve replacement operation at the end of the month but got a chest infection lungs fill with fluid due to heart no working properly anyway . Was told no appointments ring 111??? Shocking service
Visited January 2023
Review titled Wombwell Medical Centre Practice
Replied on 05 January 2023
Thank you for taking time to provide feedback on your recent contact with the medical centre. We are sorry that you’ve had problems contacting the surgery. We are experiencing a high volume of calls on a daily basis. We are changing the phone system at the surgery in the next few weeks this will hopefully alleviate patients disappoint of getting through to the surgery. All requests for appointments are triage first by the Advanced Nurse Practitioner. An ANP will call you back within the morning an appointment will be arrange if needed. These telephone triage appointments are released every morning at 8am, Monday to Friday. You can book these by calling the surgery phone number or online. To get you registered for online service contact the surgery and we can register you straight away. Once all of the appointments have been taken the ANP will closed the triage for the day and patients will be asked to call again the next day at 8am. Patient contacting the practice with emergencies problems will be put through the GP oncall for that day, patients with less urgent problems will be signposted to the out of hours service in Barnsley (iHeart) or the NHS 111 Service. If you have any suggestions or further comments regarding the service we delivery please contact me at the surgery. Jane Taylor Practice Manager
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Review titled Poor service
Rated 3 stars out of 5
by Anonymous - Posted on 15 November 2022
After spending 30mins trying to get through I was told to ring I heart or 111 disgusting service why should I have to ring Ithought I was registered at their surgery
Visited November 2022
Review titled Wombwell Medical Centre Practice
Replied on 21 November 2022
Thank you for taking time to provide feedback on your recent contact with the medical centre. We are sorry that you’ve had problems contacting the surgery. Due to the demand on the service we are experiencing an high volume of calls on a daily basis. We are still trying to change the phone suppliers at the surgery this will hopefully alleviate patients disappoint of getting through to the surgery, however this is taking longer than we had anticipated. All requests for appointments are triage first by the Advanced Nurse Practitioner. An ANP will call you back within the morning an appointment will be arrange if needed. These telephone triage appointments are released every morning at 8am, Monday to Friday. You can book these by calling the surgery phone number or online. To get you registered for online service contact the surgery and we can register you straight away. Once all of the appointments have been taken the ANP will closed the triage for the day and patients will be asked to call again the next day at 8am. Patient contacting the practice with emergencies problems will be put through the GP oncall for that day, patients with less urgent problems will be signposted to the out of hours service in Barnsley (iHeart) or the NHS 111 Service. If you have any suggestions or further comments regarding the service we delivery please contact me at the surgery. Jane Taylor Practice Manager
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Review titled Local practice
Rated 5 stars out of 5
by Roger - Posted on 12 October 2022
After eventually being able to make an appointment was very easy to book in and my appointment was not too long after its time. Was extremely happy with the way the doctor listened to my concerns and his recommendations for treatment. He explained things in a very easy to understand way and made my concerns about my Prostate problem seem a little less serious. Excellent communication and care showed.
Visited October 2022
Review titled Wombwell Medical Centre Practice
Replied on 21 November 2022
Thank you for taking time to provide feedback on your recent contact with the medical centre. We are sorry to hear that you had difficulty making an appointment. We are constantly reviewing the appointment system trying to make it as easy as possible for patients. It’s great to hear that when attending the surgery you were happy with your consultation. If you have any suggestions or further comments regarding the service we delivery please contact me at the surgery. Jane Taylor Practice Manager
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Review titled Good Care
Rated 4 stars out of 5
by Janet Jacob - Posted on 03 August 2022
Everything regarding the procedure I was there for was explained to me thoroughly. I was given time to discuss the queries I had and wasn't put under any pressure. I am very grateful for the very good care I received.
Visited August 2022
Review titled Wombwell Medical Centre Practice
Replied on 04 August 2022
Dear Janet Thank you for taking time to provide feedback, this will be shared with the practice team. We are pleased you are happy with your consultation. If you have any suggestions or further comments regarding the service we delivery please contact me at the surgery. Jane Taylor Practice Manager
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Review titled Good service
Rated 5 stars out of 5
by Anonymous - Posted on 06 July 2022
Receptionist was very helpful and polite. I had to speak to a nurse who thought I needed to be seen at the surgery and she got me in the same day. Happy with my consultation.
Visited July 2022
Review titled Wombwell Medical Centre Practice
Replied on 06 July 2022
Thank you for taking time to provide feedback on your recent contact with the medical centre. We are pleased you are happy with your consultation. Once again thank you so much for your positivety. If you have any suggestions or further comments regarding the service we delivery please contact me at the surgery. Jane Taylor Practice Manager