The Ivy Medical Group - Ratings and reviews
Reviews
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Review titled Good response
Rated 4 stars out of 5
by Chris - Posted on 26 March 2024
I had to have an issue triaged and the surgery were very efficient in doing this. I was very grateful for their way of dealing with the issue
Visited March 2024
Review titled The Ivy Medical Group
Replied on 26 March 2024
Dear Chris, We are pleased to hear that you found the triage system efficient and that you were happy with the service you received. We are very grateful to receive your positive feedback and thank you for taking the time to do this. This will be shared with the practice team. Kindest Regards, Melanie, Practice Manager
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Review titled Efficient Triage System
Rated 5 stars out of 5
by Ian Rothera - Posted on 29 March 2024
My recent and first experience of the Practice's Triage system involved very rapid progress through a Receptionist, Advanced Clinical Practitioner, Healthcare Assistant, Doctors and QMC Treatment Centre (CT scan). It meant the Ivy Medical Team were promptly able to allocate the right medical professional to my case for the necessary investigation and care with the relevant level of urgency. It was all very prompt and efficient, everyone was kind and helpful, and for me it worked well. It seemed a most efficient system, and I was impressed.
Visited January 2024
The Ivy Medical Group has not yet replied.
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Review titled Very helpful
Rated 5 stars out of 5
by Mrs Deirdre Gibbs - Posted on 20 December 2023
I have always found the surgery staff to be very helpful. The staff are willing to get back to you within the set time frame they give you re advice or an appointment. Today I rang the surgery (as I had symptoms of a sudden infection) and needed advice. I was asked certain questions re this infection and advised I would be contacted within 48hrs. I was actually contacted the same day, and told that antibiotics had been ordered for me and the prescription had been sent straight to the chemist for me. I was able to collect these straight away and start treatment. I was also advised on follow up treatment as well. This was excellent service and I feel reassured by this. Thank you
Visited December 2023
Review titled The Ivy Medical Group
Replied on 26 March 2024
Dear Mrs Gibbs, It was lovely to read your feedback and hear of the service you received from the practice team. We love hearing from our patients so thank you for taking the time to do this. Your comments will be passed on to all the staff. Kindest regards Melanie, Practice Manager
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Review titled Great online service
Rated 5 stars out of 5
by Susie Bailey - Posted on 05 September 2023
I asked for some antibiotics and explained my symptoms. I got a speedy response by text and an invitation to attend for an appointment. The choice of times was included. Same day appointment and excellent service by everyone at the practice.
Visited September 2023
Review titled The Ivy Medical Group
Replied on 19 November 2023
Dear Susie, Thank you so much for taking the time to leave your feedback. We are pleased to hear that you were happy with the service you received. Your feedback will be shared with the practice team. Kind regards, Melanie Maddock Practice Manager
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Review titled Good practice
Rated 4 stars out of 5
by Anonymous - Posted on 24 August 2023
Having filled the online form in which I found ok I was contacted within 1.5hrs with a face to face appointment which was a very good reponse
Visited August 2023
Review titled The Ivy Medical Group
Replied on 26 March 2024
Dear patient Thank you for taking the time to leave your feedback and thank you for using the online form. We are pleased to hear that you were happy with the service you received. Your feedback will be shared with the practice team. Kindest regards Melanie, Practice Manager
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Review titled Good practice
Rated 5 stars out of 5
by Rob Emery - Posted on 22 August 2023
Call yesterday to speak to a doctor got an appointment today. Very happy usually i have to wait two weeks
Visited August 2023
Review titled The Ivy Medical Group
Replied on 19 November 2023
Dear Rob, Thank you so much for taking the time to leave your feedback. We are pleased to hear that you were happy with the service you received and the wait time for an appointment. Our new triage system has improved waiting times. Your feedback will be shared with the practice team. Kind regards, Melanie Maddock Practice Manager
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Review titled New booking services
Rated 4 stars out of 5
by Paul Taylor - Posted on 24 August 2023
Although not ideal seemed really easy to book an appointment through the new system. Received an email first thing and was easy to enter the desired time . So far so good
Visited August 2023
Review titled The Ivy Medical Group
Replied on 26 March 2024
Dear Paul, Thanks for taking the time to leave your feedback. We are pleased to hear that you were happy with the service you received and that you found it easy to use. Your feedback will be shared with the practice team. Kindest regards Melanie, Practice Manager
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Review titled Fast response
Rated 5 stars out of 5
by Margaret Duffy - Posted on 22 August 2023
Telephoned the surgery and described my problem to the receptionist. She quickly grasped my need for help and immediately completed a triage form. I received a message early the following morning to make a face to face appointment at the surgery the same day, at the surgery and time of my choice. This was easy to do on the form provided. Within a few seconds I received confirmation of the appointment. Superb service, thank you.
Visited August 2023
Review titled The Ivy Medical Group
Replied on 19 November 2023
Dear Margaret, We are so pleased to hear that you found the system easy to use and that you were happy with the service you received. We are very grateful to receive your positive feedback and thank you for taking the time to do this. Your feedback will be shared with the practice team. Kind regards, Melanie Maddock Practice Manager
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Review titled Great practice
Rated 5 stars out of 5
by Anonymous - Posted on 30 August 2023
My experience of being able to be seen to see a doctor or nurse since coming out of hospital has been positive. All staff were very accommodating and kind
Visited August 2023
Review titled The Ivy Medical Group
Replied on 26 March 2024
Dear Patient, Thank you so much for taking the time to leave your feedback. We are pleased to hear that you were happy with the service you received. Your feedback will be shared with the staff who are always happy to help you. Kindest regards Melanie, Practice Manager,