Chilwell Valley and Meadows Practice - Ratings and reviews
Reviews
-
Review titled Awful practice
Rated 1 star out of 5
by Anonymous - Posted on 27 March 2023
This is without a doubt the worst practice I have ever been registered with. They have a ridiculous policy of refusing to book non urgent appointments 1-2 weeks in advance and therefore making you ring at 8am every day - they then would only let me book a telephone appointment for a rash, which was a 30 second call and resulted in the doctor obviously saying “oh I can’t assess this over the phone, can you come in next week”… therefore nothing but a waste of everyone’s time! Also rather concerningly I was not assessed for any red flag symptoms/concurrent symptoms at all over the phone other than how long I had had it and what I had already tried, so the doctor just assumed it was safe to wait another week. I was told they don’t have any capacity to do travel vaccines (despite me knowing exactly which ones I need) without having a full 8 weeks notice. I would think 4 weeks was plenty of time but apparently not. Even the simple task of reviewing the contraceptive pill when you join the practice and have been on it before is outdated and requires a paper form that then has to be emailed or posted back to the practice rather than just a simple review with a nurse! And if you need any bloods doing they will only do these in the morning, so if you work a full time job as I do it becomes impossible and requires me to take leave from work. I wish I had never transferred when I moved house and am looking to move to a different practice ASAP (I will do my research this time!)
Visited March 2023
Review titled Chilwell Valley and Meadows Practice
Replied on 28 March 2023
We are so sorry to hear that you are not happy with the service that we are able to provide to you. We encourage patients to talk to us personally to discuss any issues so that they can be resolved, as it is not possible to provide a full explanation on this forum without having full details. Unfortunately it is only possible for us to take blood tests in the mornings as the samples are collected from us at lunchtime each day by the hospital for processing, so this is out of our control. However we do offer some Saturday phlebotomy appointments if these would be convenient for you.
-
Review titled Left me without a GP.
Rated 1 star out of 5
by Anonymous - Posted on 11 October 2022
Phoned to get an appiontment told to phone back the next day at 8. I did and it was fine until I mentioned I have recently moved and they refused to see me at all. Would not even do blood tests to see what was wrong. They didn't even ask about my symptoms that I have had for 2 years. Very unhelpful I have since rang multiple GP's, 2 closed for staff training 3 saying I'm not in catchment area despite NHS website saying they are and being 10 mins from me, others not accepting new patients and some have the wrong number on this (NHS) website. So I have no GP. I also think its very unprofessional to tell me its not urgent when they did not even ask what was wrong. This is why so many people go so long without help because when they try no one cares.
Visited October 2022
Review titled Chilwell Valley and Meadows Practice
Replied on 09 January 2023
Im sorry to hear that you have had problems registering with a practice which covers the area in which you are now living. Unfortunately we are unable to keep patients on our list when they move out of our area in order that we can continue to provide a good and safe service to those who are living in our area. If you need help to find a new practice you can call the NHS England Customer Contact Centre on 0300 311 22 33. I hope this is helpful to you.
-
Review titled Rude reception staff
Rated 1 star out of 5
by Anonymous - Posted on 17 October 2022
The one thing that let's this practice down is the rude receptionist. The way they speak to you is horrendous. All sound like they cannot be bothered to speak to you , like they don't believe what your saying and very stand off ish . I shall be removing my children and myself from here soon.
Visited October 2022
Review titled Chilwell Valley and Meadows Practice
Replied on 09 January 2023
Thank you for taking the time to leave feedback for our surgery and I am so sorry to hear that you believe our reception team to be rude and standoffish. They will be upset to hear this as they are usually praised for their patient service skills even in difficult circumstances. If any patient feels that they have not been dealt with appropriately then we would want to hear about it at the time so that it could be investigated. All calls are recorded so these can be listened to in order to establish whether there is a training need, and feedback can be given to the patient on the interaction.
-
Review titled Fantastic practice, honestly cannot recommended enough
Rated 5 stars out of 5
by Grace Francis - Posted on 07 July 2022
I had to leave a review today after another fantastic doctor helped me. Every single dr and receptionist has been nothing but helpful. Myself and my baby have been in a few times since giving birth and it’s always been so easy to get seen. Never on hold for long and they have always got us seen/spoken to the same day. Receptionists are always kind and friendly and I’ve been taken back how amazing the drs are. Never rushed, they give you their time and attention and always exceptional care. I feel they’ve always gone above and beyond. I cannot fault this surgery in any way. Thank you all so much.
Visited July 2022
Review titled Chilwell Valley and Meadows Practice
Replied on 12 July 2022
Thank you so much for taking the time to leave this lovely review. All of the team try very hard to give all of our patients the care they need and team morale will be given a much needed boost when we pass on your kind words to everyone.