The Linden Medical Group - Ratings and reviews
Reviews
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Review titled Prescription not sent to chemist
Rated 2 stars out of 5
by Chris - Posted on 18 March 2024
Today I received message to say I needed some medication after result of blood test. The message from doctor told me to get meds from boots, this was at 08.30am. I went to chemist 2 hours later to be told they have not received prescription. I phoned chemist after another 2 hours and they had still not received prescription. I then phoned Linden but they were busy, I tried three more times and gave up after waiting 50 minutes on the last call and still no answer. What am I supposed to do..
Visited March 2024
Review titled The Linden Medical Group
Replied on 20 March 2024
Thank you for your comments, unfortunately, we are not able to deal with queries on this platform. We are sorry that you had problems getting through on the phone. Unfortunately, this is due to unprecedented demand on our service. If you still require assistance with your query please call reception - afternoons tend to be a little quieter on the telephone.
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Review titled Poor Poor Poor
Rated 1 star out of 5
by Anonymous - Posted on 16 March 2024
Service has definitely declined rapidly over the last few years. It is now near on impossible to get through via phone. 55 minutes waiting to be cut off on Monday afternoon, apparantly due to excessive call volume! Same Friday lunchtime! No recognition or apology when you do manage to get through. Daughter's asthma care has been poor - eventually saw a locum (who was said to be the only doctor in the surgery that day) and she was more helpful saying things I have been asking about for years - however still waiting now for the surgery to contact me about her plan! Wait weeks for an appointment, even just a phone call, then another couple of weeks for blood tests, and another couple of weeks for an appointment to discuss! No point asking me to contact the practice manager on the phone - can't get through or isn't even there. Like many others, my family and I will be leaving the surgery as I am fully concerned that the lack of care and ability to even answer a phone will put my families health in danger!
Visited March 2024
Review titled The Linden Medical Group
Replied on 20 March 2024
Thank you for your comments, I am sorry you were dissatisfied with the service you received. To enable me to look into this further would you please contact the practice on 0115 8752000. We are always grateful for patient feedback and appreciate the time you have taken to provide this.
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Review titled Terrible, and still continues to decline
Rated 1 star out of 5
by Mike Williams - Posted on 16 October 2023
today 16 oct 23. what is happening to this surgery... frankly it's deteriorated over the years and is even more so inefficient, aggressive, rude and totally lacking empathy... I tried all day to get through today, I've greatly reduced calling the doctor's these days, I'd rather suffer than be distressed and insulated, but today eventually after being constantly cut off by their automated system, I "eventually" got to speak to someone, who was from the beginning very dismissive, aggressive, arrogant, unhelpful and very rude, complaining to me that they “on her own", when I suggested they ask for some help they put the phone down on me, clearly unable to take the stress... a broken system and getting worse.! but what has happened to the linden surgery and the nhs in general? how can old people cope with this mess and easily make appointments, cope with the technology, how can people with serious anxieties and mental health issues cope with a broken system, they are broken themselves, where the empathy.! Doctors used to be the first port of call, but these days they are merely palming off patients to other departments, and then they want our support for more pay, really! perhaps so, when things improve for the overall good of those who need help, and they show their worth like it used to be... I asked the receptionist to request the office manager to call me, but she became incredibly defensive basically saying why should he call you, you aren't that important, he's in a meeting and very busy... These people hide, they fear engaging with us and finding a workable solution for the greater good, and all they are doing is destroying relations and distressing patients with their bullying tactics... I hate having to publish my experiences but if your cannot speak to those in control then we have no voice except on here and other social platforms, and thank goodness we do have an outlet... I welcome any chat, meeting or discussion with the surgery, they have my number but like usual they'll not call because how things truly are is a reality no one seems to be able to change for the better, and it's unacceptable how things are currently, efficiency is going backwards.. But please call and if so maybe I'll consider removing this review if we can discuss matters... It's such a shame that what was a great surgery is no longer..
Visited October 2023
Review titled The Linden Medical Group
Replied on 04 January 2024
Thank you for your comments, we are sorry you were dissatisfied with the service you received. To enable us to look into this further would you please contact the Practice Manager. We are always grateful for patient feedback and appreciate the time you have taken to provide this.
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Review titled Great GP surgery
Rated 5 stars out of 5
by Sheila Kemp - Posted on 26 July 2023
This appointment as well as all my others I must say the Doctors, Nurses and Reception go over and above to solve any issues you may have regarding your health. Appointment system great and they are great on advising you on any medical issues to put your mind at rest. My GP is very caring and very informative and takes time to explain your health and Well-being . Overall fantastic service.
Visited July 2023
Review titled The Linden Medical Group
Replied on 04 January 2024
Thank you for your kind comments, these have been passed to the staff members concerned. We are always grateful for patient feedback and appreciate the time you have taken to provide this.
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Review titled Poor service
Rated 1 star out of 5
by Clive Hawkins - Posted on 09 May 2023
After leaving my recent review about the issues I am experiencing again, I have just been looking at the reviews the Linden group have and over 5 years ago patients were complaining about the front line staff/receptionists and how they talk to people, and guess what, 5 years latter and people are still complaining about how they are treated/spoke to by frontline staff/receptionist, this clearly demonstrates the contempt Linden medical group have for their patients.
Visited May 2023
Review titled The Linden Medical Group
Replied on 04 January 2024
Thank you for your comments, we are sorry you were dissatisfied with the service you received. To enable us to look into this further would you please contact the Practice Manager. We are always grateful for patient feedback and appreciate the time you have taken to provide this.
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Review titled Poor practice
Rated 1 star out of 5
by Anonymous - Posted on 27 March 2023
Time and time again I have been messed around in the past few months since my baby was born. I waited over an hour for my appointment, prescriptions which aren't sent to the pharmacy when they have been promised, no phone call back regarding a query when promised and a lack of any flexibility when approaching issues. I have thought about changing surgery but not sure if I will just get more of the same so giving the benefit of the doubt that this won't carry on much longer considering I never used to have these issues.
Visited March 2023
Review titled The Linden Medical Group
Replied on 28 March 2023
Thank you for your comments, I am sorry you were dissatisfied with the service you received. To enable me to look into this further would you please contact the practice manager on 01158752000 We are always grateful for patient feedback and appreciate the time you have taken to provide this.
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Review titled Great practice
Rated 5 stars out of 5
by Anonymous - Posted on 21 February 2023
After experiencing the neglectful uncaring practises in Birmingham and Worcestershire, this practice is a breath of fresh air. Yes there's a wait for appointments and no they aren't always running on time, however they are attentive and they try and explore options instead of throwing medication down your throat. They refer for further exploration when required and they are very supportive and helpful even down to just having a summary of a prescription printed off.
Visited February 2023
Review titled The Linden Medical Group
Replied on 27 March 2023
Thank you for your kind comments, these have been shared with our staff members. We are always grateful for patient feedback and appreciate the time you have taken to provide this.
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Review titled Awful mental health support
Rated 1 star out of 5
by Anonymous - Posted on 15 July 2022
I have seen this practice go downhill recently but I had great hope when I was told they now had a mental health practitioner. I was so relieved as thought finally I would have an appointment with someone who is professionally trained to help me in a specialist are. How wrong I was! I only managed 1 appointment as I was so shocked by the way this 'professional ' conducted the appointment and just flapped and just waffled on and on and on. My goodness she loves to talk. She was all over the place and it made me wonder what qualifications and experience does she actually have?. I declined a further appointment as was left so confused as I don't think this so called professional is actually qualified. What a waste of money having that level of service! My advice would be to get rid!
Visited July 2022
Review titled The Linden Medical Group
Replied on 23 January 2023
Thank you for your comments, I am sorry you were dissatisfied with the service you received. To enable me to look into this further would you please contact the practice manager on 01158752000? We are always grateful for patient feedback and appreciate the time you have taken to provide this.
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Review titled Inability to get an appointment to see any Doctor
Rated 1 star out of 5
by Steve C - Posted on 23 June 2022
No longer possible to get an appointment at Linden Medical Centre for a serious or routine help. Phone at 08:30hrs and wait for 20 - 30 mins, often get cut-off at point of queue ending, all appointments taken and call again next day, same again..... the saga continues. Only solution is to go private and be seen within the hour, but how has it come to this? Linden used to be 5 stars now they are bottom drawer, I do not understand why appointments are no longer available - who is taking all the appointments? I'm happy with phone appointment, just want to speak to Doctor - I would no longer recommend Linden to anyone. It is like being a member of the gym, paying every month but the gym is always closed - you wouldn't recommend or stay. Very disappointed and no one is interested, blame everyone and everything but it doesn't help me. Such a shame that a once well organised practice has become so poorly managed.
Visited June 2022
Review titled The Linden Medical Group
Replied on 23 January 2023
Thank you for your comments, I am sorry you were dissatisfied with the service you received. To enable me to look into this further would you please contact the practice manager on 01158752000? We are always grateful for patient feedback and appreciate the time you have taken to provide this.
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Review titled Poor service
Rated 1 star out of 5
by Clive Hawkins - Posted on 09 June 2022
Wait nearly an hour pass my appointment time, new Doctor has no access to computer system to do anything but must make notes to give to someone else. The NHS & Doctors have basically been closed for nearly two years and this is the service we get, nearly a month ago I had to have a chest infection diagnosed over the phone and prescribed antibiotics by a Doctor on the same phone call, then take time out of work to wait nearly an hour to see Doctor, you be 10 minutes late and you have to make another appointment, this level of service is unacceptable and the cheek of it all they raise the NI contribution to add insult to injury.
Visited June 2022
Review titled The Linden Medical Group
Replied on 04 January 2024
Thank you for your comments, we are sorry you were dissatisfied with the service you received. To enable us to look into this further would you please contact the Practice Manager. We are always grateful for patient feedback and appreciate the time you have taken to provide this.