Greendale Primary Care Centre - Ratings and reviews
Reviews
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Review titled Missing phone calls
Rated 1 star out of 5
by Andrea Moneta - Posted on 05 April 2024
I booked a phone call with the doctor to review my blood test and had to wait more than one month to have an appointment. The phone call was scheduled at 10.15am and I waited two hours; when I called the surgery they said that the doctor didn't come on that day and that he would have called the following day in the morning without giving an estimate time. The following day, I received a call at 10am but I couldn't answer the phone and when I call back the doctor left a message that I had to book another appointment, which is not available at least for one week. Furthermore, when I asked to print my blood test to see the blood test results, the nurse said that I need to discuss the results with the doctor first, that is something I never did in the last 10 years of routine blood test at the same surgery. At the end of the story, I'm spending hours over the phone to get a doctor, I'm waiting months to have an appointment, the doctor is missing the phone appointment without warning, I miss a phone call and I don't even deserve the possibility to be called again from the doctor (his name cannot be written here unfortunately), so this is how a patient is treated at Greendale Primary Care Centre. I will try to leave asap and find another surgery hoping to have a different experience.
Visited April 2024
Greendale Primary Care Centre has not yet replied.
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Review titled Good doctors and nurses
Rated 2 stars out of 5
by Anonymous - Posted on 05 March 2024
What let's this practice down is the appointment system, why have an telephone system if it dies not work, please listen to the patients, phone calls are going without being answered surely that's not right. Consider those who work or can get to the practice, I was first in the queue in in work heard a short message and the phones rang for one hour then went silent. Please look at the system it very frustrating at present
Visited March 2024
Review titled Greendale Primary Care Centre
Replied on 07 March 2024
Thank you for acknowledging our Clinical staff with a positive comment. Sincere apologies for the trouble you've had getting through on the phones. We notify our current phone service provider of any such issues we're made aware of. The surgery is due to have an updated phone system imminently, which should help resolve the issues you have raised.
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Review titled Very poor surgery
Rated 1 star out of 5
by Zulki - Posted on 28 February 2023
Whenever you try and call this surgery it takes 2 hrs to get a tone that is not engaged. Once you get through you are in a queue. Today I was in a queue for 70 mins only to be told that there were no apts remaining. When I asked if I could book in advance they told me point blank that they do not do advance bookings. All they could offer was a phone consultation. I explained that 6 months ago they did a phone consultation for my husband - For the same concern and he was still suffering. They could not help. I asked them how many face to face they apts they do because ever since covid they seem to offer no face to face apts - they said (quite proudly) 60%. I asked why don’t they offer advance bookings and they said it was the decision of Ratna Patel the practice manager. So basically they fobbed me off. The system is terrible. One cannot take a morning off work to be told ‘there are no apts’. Surely a better system would be that if there are no face to face apts a message is given to the patient when they call instead of the banal message that repeats ‘you are no 5 in the queue’. The whole system needs to drastically improve.
Visited February 2023
Review titled Greendale Primary Care Centre
Replied on 13 March 2023
Dear Zulki, thank you for your feedback. We are aware of the increase in demand for appointments and unfortunately face the same challenges as other practices city-wide. Greendale PCC has just gone through management changes and are currently working through the processes across the practice which are decided upon by management as a 'team', not by an 'individual'. Once settled, we hope to make your experience with the surgery more positive.
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Review titled Appalling!!!!
Rated 1 star out of 5
by Anonymous - Posted on 12 April 2023
64 calls later and still not got through to book an appointment!!! Can not call and book appointments in advance you have to call on day. Absolutely shocking service!!!!especially for people who actually go to work.
Visited January 2023
Review titled Greendale Primary Care Centre
Replied on 13 April 2023
We would like to acknowledge receiving your review. Our phones are exceptionally busy and have been for a while now, same as our colleagues across other practices. We are sorry you faced some difficulties, but the phones and reception desk have dedicated staff allocation throughout the day.
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Review titled Phone call
Rated 3 stars out of 5
by Anonymous - Posted on 03 January 2023
Trying to ring the surgery impossible to get through I phoned 35 time’s utterly impossible to get someone to answer the phone.
Visited January 2023
Review titled Greendale Primary Care Centre
Replied on 05 January 2023
Thank you for notifying us of the issues you face. Our phone lines have been exceptionally busy due to the high demands this winter and we are not alone in this predicament. We would like to assure you, the phones and reception desk are crewed by multiple staff at all times.
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Review titled Worst service I’ve ever received from a GP surgery
Rated 1 star out of 5
by Anonymous - Posted on 11 November 2022
Phones never get answered. I was first caller on hold for over an hour and still nothing. So either there is no staff to answer phones or they can not be bothered to answer the phones.
Visited November 2022
Review titled Greendale Primary Care Centre
Replied on 18 November 2022
Thank You for your review. Our phones are just exceptional busy. We have dedicated staff answering the phones all day. Im sorry you have encountered some difficulties.
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Review titled No compassion
Rated 3 stars out of 5
by Anonymous - Posted on 09 November 2022
Being referred for a scan on a lump through a third party, to be told I’ve been referred to them when they don’t have the facility to carry my particular referral and they advised the surgery weeks ago!! No contact from the surgery called them up to be told has to be passed back through to the referral team with no time scale for a call back! No compassion or empathy regarding the worry and stress this is causing! Requested a doctor appointment to again discuss my lump to be told call at 8am ….called at 8 am no available appointments.
Visited November 2022
Review titled Greendale Primary Care Centre
Replied on 11 November 2022
Thank you for your comments, I am sorry you are dissatisfied with the service you received. To enable me to look into this further would you please contact the Practice Manager, Mark Shipston on 0115 9501854 We are always grateful for patient feedback and appreciate the time you have taken to provide this