Sherwood Medical Partnership - Ratings and reviews
Reviews
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Review titled Drs surgery cancelled my appointment.
Rated 2 stars out of 5
by Trevor Vernon - Posted on 06 December 2023
Waited 5 wks for my Appointment only for the Drs Surgery to cancel it 2 days beforehand and tell me they can't give me a revised date. Totally unacceptable !!!
Visited December 2023
Review titled Sherwood Medical Partnership
Replied on 07 December 2023
Dear Trevor Thank you for your comments, I am very sorry to hear you were dissatisfied with the service you received. Thank you for taking the time to speak with the practice to discuss this further. We are looking into reviewing the training staff have to ensure patients are provided with correct information. We are grateful for patient feedback and appreciate the time it has taken to provide this information. Thank you.
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Review titled Doctors Brilliant. Administration Terrible.
Rated 1 star out of 5
by Claire Densley - Posted on 05 January 2023
For the 4th time now I've tried to make an appointment but can't get one unless it's an emergency. I don't need an emergency appointment, I can wait but there is no way to book future appointments unless you are lucky enough to get in the queue at 8am in the morning. This practice is wasting vast amount of time and money by not using a simple booking system.
Visited January 2023
Review titled Sherwood Medical Partnership
Replied on 16 January 2023
Dear Claire Thank you for your comments, I am very sorry to hear you were dissatisfied with the service you received. The healthcare system is under a significant strain at the moment and we are having to allocate our appointment availability slightly differently right now to accommodate for this. We do hope to be able to return to increased routine capacity as winter pressures ease. To enable us to look into this further would you please contact a member of the management team on 01623 626132. We are always grateful for patient feedback and appreciate the time you have taken to provide this.
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Review titled Terrible
Rated 1 star out of 5
by Anonymous - Posted on 30 December 2022
Can never get a bookable appointment so conditions get worse and end up an emergency instead. Even getting an emergency appointment is like pulling teeth. Told to ring back at certain times when appointments open which is OK for doleys but not for people who work.
Visited December 2022
Review titled Sherwood Medical Partnership
Replied on 05 January 2023
Thank you for your comments, I am sorry you were dissatisfied with the service you received. The healthcare system is currently under significant pressures and we're sorry that you have been impacted by this. To enable us to look into this further would you please contact the practice to speak to a member of the management team on 01623 626132. We are always grateful for patient feedback and appreciate the time you have taken to provide this.
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Review titled Terrible
Rated 1 star out of 5
by Kristy - Posted on 27 October 2022
Had a med review where a blood test was ordered, tried to rearrange the appointment and the receptionist refused to book as she couldn't see the note. I've told them 3 times about my issues I'm having that are concerning me and nothing has been done. Mentioned again Monday and told to discuss it with the nurse. I turned up for an appointment this morning that was booked physically at reception only to find out they'd booked it for the wrong month so yet again my issues are left. Don't come to this surgery if you expect organisation and compassion
Visited October 2022
Review titled Sherwood Medical Partnership
Replied on 29 November 2022
Dear Kristy, Thank you for your feedback. We apologise for the poor experience with regards to you having your appointment booked in incorrectly. This has led the practice to review communication with regards to appointment booking confirmation when booking face to face within in the practice. If you have any queries, please do contact the practice 01623 626132. Thank you.
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Review titled Execllent Service and Support
Rated 5 stars out of 5
by PTL - Posted on 22 August 2022
I have had a lower back problem for about a year now and have had some significant and at times extreme pain for which I continue to take medication. I would like to express my thanks to all of the GP's, Clinicians, Physiotherapists plus Admin staff for their interest, concern and kindness. A face to face consultation has not always been needed and telephone consultations have been an advantage to myself as the patient and I am sure the clinicians and public facing staff who still have to protect themselves re Covid etc. Thank you.
Visited August 2022
Review titled Sherwood Medical Partnership
Replied on 22 August 2022
Dear PTL, We are very grateful for your feedback and will be sure to pass along your comments to our practice team members. We're pleased to hear your experience has been positive and thank you for taking the time to share your review. Many thanks Sherwood Medical Partnership
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Review titled unhelpful reception staff
Rated 1 star out of 5
by Anonymous - Posted on 22 June 2022
Tried to see a doctor to discuss my current medication that is not working and i was refused an appointment with a doctor. I had to go into detail about my medical problem with two reception staff and felt really uncomfortable doing so - both not medically trained and again refused an appointment.
Visited June 2022
Review titled Sherwood Medical Partnership
Replied on 18 July 2022
Dear Patient, We're really sorry to hear that you felt your contact with the practice was not satisfactory. Thank you for sharing your feedback, we would be grateful for the opportunity to discuss the details and circumstances of this event with you further to understand what went wrong. It is necessary for our team to ask questions to determine the urgency of the request and which is the most appropriate clinician for patients to see based on the information provided. We apologise for any discomfort this may have caused. Please contact the practice to discuss this further with a member of our management team.