Clifton Medical Practice - Ratings and reviews
Reviews
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Review titled Excellent service
Rated 4 stars out of 5
by Jan - Posted on 17 April 2024
I called as a mistake had on an urgent referral meaning it couldn't be accepted by specialists services. The receptionist was very helpful, she ensured the correct referral had been sent and phoned to make sure the hospital had received it. She quickly called me back to update me on what was happening. She worked very hard to reassure me about the progress of my referral at a worrying time and I was grateful for the care and empathy she showed.
Visited April 2024
Review titled Clifton Medical Practice
Replied on 17 April 2024
Dear Patient, Thank you for your kind comments, these have been passed to the relevant team. Thank You Clifton Medical Practice
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Review titled Not good advice
Rated 2 stars out of 5
by Anonymous - Posted on 11 December 2023
Went to gp two weeks ago with shortness of breath was very well looked after but still short of breath used nhs app today to let them know still short of breath their response was call 111 was it because I had to stay at surgery waiting for an ambulance is that why I was told to call 111
Visited December 2023
Review titled Clifton Medical Practice
Replied on 09 April 2024
Dear Patient Thank you for your comments, I am sorry you were dissatisfied with the service you received. To enable me to look into this further would you please contact email: nnicb-nn.c84046@nhs.net We apologise for any inconvenience caused. Clifton Medical Practice
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Review titled Terrible
Rated 1 star out of 5
by Michelle Clark - Posted on 08 October 2023
I really have no words…. What do you need to do to be given an actual appointment? You get told to call at 8am, if you do you get cut off because the lines are too busy. You get told to log on to their website to book an appointment. After I pointed out that there are only physio appointments available on there, I get told to log on at 6am. This doesn’t work either, as I said, only physio appointments are shown. I require an appointment after having a clear X-ray result but continuing with a cough that I’ve had for a few years now. The doctor told me to go and see them if my X-ray was clear. I explained this to the receptionist and still I have no appointment offered. The fact that you cannot book an appointment in advance is an absolute joke! You would expect the 8am calls to be urgent, for people who have woken up ill but no, they want me to try an already clogged up line to book a routine appointment??? No common sense at this practice.
Visited October 2023
Review titled Clifton Medical Practice
Replied on 09 April 2024
Dear Mrs Clark Thank you for taking the time to give us your feedback. We are very sorry that you have had difficulties getting an appointment. We are currently reviewing our appointment system and we will discuss the concerns you have raised with the team. If you would like to contact us on email: nnicb-nn.c84046@nhs.net we will do our best to help you. We are sorry for any inconvenience you may have been caused. Clifton Medical Practice
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Review titled Poor practice
Rated 2 stars out of 5
by Philip Stokes - Posted on 30 June 2022
Arrived at 7.30 to get an appointment got one for 9.15 rather than go home and come back I went outside for 10 mins came back in and waited there was 1 in front of me she went in came out at 10 past 9 half an hour later I'm still waiting so returned to reception only to be told that because I went out I should have booked back in so the doctor could be informed no one said I had to book back in I think it's very poor system I had an appointment and was there in plenty of time but it's now 10 oclock Nd I'm still waiting
Visited June 2022
Review titled Clifton Medical Practice
Replied on 30 June 2022
Dear Mr Stokes Thank you for taking the time to give us your feedback. We are sorry that you experienced difficulties when attending the practice earlier today. We will discuss the concern you raised with the team as part of our learning to see how we can improve the communication on booking in for appointments. In the meantime, if you would like to contact us on nnicb-nn.c84046@nhs.net we will do our best to help you. We apologise for any inconvenience caused. Marilyn Brooks Practice Business Manager
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Review titled Terrible experience
Rated 1 star out of 5
by Anonymous - Posted on 05 April 2022
I have tried consistently to see a GP but have been unsuccessful. I also found the receptionist hostile when I asked how may GPs were there to actually see people. I am concerned that people are not being seen and it seems screened out by admin/reception staff.
Visited April 2022
Review titled Clifton Medical Practice
Replied on 07 April 2022
Dear Patient Thank you for taking the time to give us your feedback. We are very sorry that you have had difficulties getting an appointment. We are currently reviewing our appointment system but are limited by national guidance. If you would like to contact us on email: nnccg.c84046@nhs.net we will do our best to help you. We are sorry for any inconvenience you may have been caused. Marilyn Brooks, Practice Manager Clifton Medical Practice