Forest Medical - Ratings and reviews
Reviews
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Review titled Prescription
Rated 2 stars out of 5
by Stuart Flinders - Posted on 08 April 2024
Pharmacy said I needed multiple tubes of Dactacort due to the size of the tube, and the widespread of my infection but all I got was one 😡😡
Visited April 2024
Review titled Forest Medical
Replied on 09 April 2024
Dear Stuart Unfortunately we are not in control of pharmacies Please notify your pharmacy of their error You can find pharmacy contact numbers on NHS Choices Kind Regards Nicola
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Review titled Communication
Rated 4 stars out of 5
by David Gee - Posted on 16 October 2023
Once again the fiasco of non or poor communication between doctors prescriptions and pharmacy has reared its very frustrating head. I’ve been on repeat medication for over ten years now and the problem of problems surrounding repeat dispensaries keep cropping up. I mentioned the problem a few years ago when attending a GP appointment but still getting this confusion when going to pick up medicines only to be told by pharmacist that no medicine available because I require a medication review and when querying this it’s found not to be the case and the medication can be dispensed. Another wasted journey.
Visited October 2023
Review titled Forest Medical
Replied on 17 October 2023
Dear Mr Gee, Thank you for your comments, I am sorry you were dissatisfied with the service you have received. To enable me to look into this further would you please contact Leah on 01623 623600. We are always grateful for patient feedback and appreciate the time you have taken to provide this. Kind regards, Leah - Assistant Practice Manager
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Review titled Opening times on Google and NHS site incorrect.
Rated 4 stars out of 5
by Anonymous - Posted on 21 June 2023
Google states Monday to Friday opening times are 9-5. This is not correct as Wednesday afternoons are dedicated to staff training. NHS site for this surgery states the old opening times of 7am to 7pm and Saturday 9-1. I cannot understand why these details have not been updated. I was trying to book an appointment on Wednesday afternoon being unaware of staff training which is not detailed anywhere online. Please update these details as they are very important to patients.
Visited June 2023
Review titled Forest Medical
Replied on 17 October 2023
Dear patient, thank you for providing us with this feedback. We are currently aware of this issue and are looking into this. We hope to be able to rectify this soon. Our opening hours are correct on our website, if needed. Kind regards, Leah - Assistant Practice Manager
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Review titled Phone Lines / Reception Staff
Rated 3 stars out of 5
by Anonymous - Posted on 20 March 2023
It seems to be impossible to get through to the surgery between 8:30 and 9 and then again between 12:30 and 1. When you call at the specified times for appointments you get the generic Covid / Strep A talk and then "it has not been possible to connect your call". Despite trying numerous times, when you do finally get through the receptionist says "emergency appointments only" and ends the call without even asking your name, symptoms etc. The majority of your receptionists are lovely and genuinely want to help, but if you get through to the 1 member of staff who clearly hates her job you have wasted 30 mins + of your day.
Visited March 2023
Review titled Forest Medical
Replied on 25 March 2023
Dear "anonymous" Unfortunately I am unable to investigate your comment without ascertaining a date and time, or personal details from yourself Should you wish to discuss this with me please do contact the surgery. The receptionist will inform me of your call and I will be more than happy to call you back Kind Regards Nicola
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Review titled Brilliant service finally
Rated 5 stars out of 5
by N Wall - Posted on 28 February 2023
After calling for over a week for my daughter to get an appointment to have someone authorise some bloods tests for her Army appeal, we finally got in today. The ANP we saw was fantastic. Ok she was running late, not a problem, but understood what we wanted and the urgency. Not only did she go over and above on the blood request she took the samples after noticing there weren't any appointments for blood. This ANP went out of her way to be very helpful and its was very much appreciated. Bless when she had done, she even wished my daughter well with her appeal. I'll definitely be requesting to see her again. Thank you.
Visited February 2023
Review titled Forest Medical
Replied on 25 March 2023
Dear Mrs Wall Thank you for your feedback and for your patience. GP surgeries are under a great deal of pressure and the demand on appointments is far greater than what we can supply. I am pleased you managed to see a clinician with your daughter after a short period and that you are happy with the clinical care you received Kind Regards Nicola
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Review titled Uncaring doctors
Rated 1 star out of 5
by Jack k - Posted on 30 January 2023
I came in for a fit note as instructed by my uc coach and the doctor refused to give me one despite my long-term health condition, making out that I was being lazy by trying to avoid looking for work despite me repeatedly saying that my work coach has instructed me to do this. I don't think this is fair as I've had a fit note in the past and only needed it renewing, yet that's the help I get
Visited January 2023
Review titled Forest Medical
Replied on 25 March 2023
Dear Jack I have looked into this for you and note that although the Med 3 was not issued that day, it was not refused entirely. Instead it was requested that your health coach contact us with more details. Unfortunately we have not heard anything since Kind Regards Nicola
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Review titled Below par receptionist
Rated 1 star out of 5
by Anonymous - Posted on 02 August 2022
I was due a medication review and called the surgery to check some details relevant to my prescription. In an attempt to explain the receptionist kept interrupting me repeatedly leading to a confusing conversation. She then hung up on me. I called back to ask for a name of who I was speaking but was told that are not required to tell me their name but if I want to complain the practise manager would call me. No on has called. No one will take responsibility for putting the phone down on a mentally unwell patient. I would like to express that I did not sear or abuse the receptionist at all. I barely finished a sentence before she butted in. She clearly was having a bad day and took it out on me. It thoroughly unprofessional and I want an apology. She is a danger to patients.
Visited July 2022
Review titled Forest Medical
Replied on 04 August 2022
Dear patient I would like to discuss this with you and gain more information regarding the event in order to investigate thoroughly Unfortunately your comment is anonymous so could you please contact me at your earliest convenience Kind Regards Nicola Practice Manager