Churchfields Medical Practice - Ratings and reviews
Reviews
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Review titled Shambles
Rated 1 star out of 5
by Mark - Posted on 25 March 2024
Eventually got though to receptionist ( the unqualified doctor) to be given an appointment in 2 weeks time. I attended the appointment which was a nem doctor. To be told my meds would be at my designated chemist within 48 hours. A text would be sent for me to arrange an X-ray . A week later I call the doctors and can’t get through… Absolute shambles
Visited March 2024
Review titled Churchfields Medical Practice
Replied on 27 March 2024
I am sorry you feel you have not had a positive contact with the practice. For GP appointments we have emergency on the day appointments and routine appointments which are bookable 4 weeks in advance. With regards to your x-ray, the hospital manages their own appointment booking system so patients hear directly from them. If you would like to discuss your individual experience further please contact the practice where we will be happy to discuss.
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Review titled Pointless ringing
Rated 1 star out of 5
by Nicholas Ridley - Posted on 10 January 2024
Can't get past the receptionist they just say go to the drop in centre your told if you have a cough for instance for more than six weeks to contact your doctor the receptionist tells u to go to the chemist. 45 years of paying in to a service for nothing why have a surgery if you have to go else where rubbish
Visited January 2024
Review titled Churchfields Medical Practice
Replied on 11 January 2024
I am sorry you feel you have not had a positive contact with the practice. For GP appointments we have emergency on the day appointments and routine appointments which are bookable 4 weeks in advance. For those emergency appointments, the on-call duty GP will advise the receptionist to add the patient to the list for the GP to call the patient back or signpost the patient to the most appropriate service. This way the emergency list is manageable and prioritised for those patients requiring emergency care. If you would like to discuss your individual experience further please contact the practice where we will be happy to discuss.
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Review titled Apallingand zero empathy. unproffesional Phycopathy
Rated 1 star out of 5
by Tony - Posted on 28 April 2023
You have to give a brief description to the receptionist ( thats if they answer and you get through ) and then the Dr's relay messages back to the girl in the reception to ring and pass messages on and medical advice rather than the drs speak themselves and get the full details of the patient instead of a brief desciption from the receptionist. I've checked other reviews from Google and can't believe what im Reading from many many other people's experiences. Avoid at all cost
Visited March 2023
Review titled Churchfields Medical Practice
Replied on 03 May 2023
I am sorry you feel you have not had a positive contact with the practice. For GP appointments we have emergency on the day appointments and routine appointments which are bookable 4 weeks in advance. For those emergency appointments, the on-call duty GP will advise the receptionist to add the patient to the list for the GP to call the patient back or signpost the patient to the most appropriate service. This way the emergency list is manageable and prioritised for those patients requiring emergency care. If you would like to discuss your individual experience further please contact the practice where we will be happy to discuss.
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Review titled They do their best
Rated 5 stars out of 5
by Paulette Thompson - Posted on 27 January 2023
All Gp practices are under immense pressure, churchfield do their best to accommodate everyone. Yes it's hard to get an appointment, 8 Dr's and a few nurses for thousand's people & cqc rate it as good. I'm happy with the service provided, all the staff give their best and you can't ask for better than that
Visited January 2023
Review titled Churchfields Medical Practice
Replied on 30 January 2023
Thank you very much for your kind feedback. I am pleased you are happy with the service we provide. I will pass on your comments to all our staff. Mrs Paula Gullett, Practice Business Manager
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Review titled Extremely bad Practice
Rated 1 star out of 5
by Anonymous - Posted on 23 May 2022
Impossibile to receive or speak about my test results.Their app doesn’t work properly and no health records added from 2021
Visited May 2022
Review titled Churchfields Medical Practice
Replied on 31 October 2022
I am sorry you have had difficulty using the NHS App and speaking with the practice regarding your test results. If you would like to call the practice and speak with one of the team who will be happy to help you.