Westdale Lane Surgery - Ratings and reviews
Reviews
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Review titled Amazing attention and care !
Rated 5 stars out of 5
by Trevor Dickens - Posted on 04 April 2024
I needed treatment to my knee which was speedily offered. From initial triage, visit to physio, subsequent X-ray referral, consultation with Practice Nurse / Pharmacist and follow up with GP consult and treatment - this was all carried out within one month after initial diagnosis. Absolutely marvellous, as the discussions were helpful and informative, each step was building on previous, culminating in the most advantageous treatment of choice. Thank you all so much - each of you are so very helpful. My knee is much improved and pain free so much so that I can continue exercising, walking etc whisk was very difficult previously.
Visited March 2024
Review titled Westdale Lane Surgery
Replied on 30 April 2024
Thank you for your kind comments, these have been passed to the staff members concerned. We are always grateful for patient feedback and appreciate the time you have taken to provide this.
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Review titled Disappointing Experience
Rated 1 star out of 5
by Daniel Benner - Posted on 03 October 2023
Been with the practice my whole life, only for the practice to phone my wife whilst she’s recovering from a c-section in hospital that we are being dropped from the practice for being out of catchment. We moved house days ago (closer to the practice) but now have to find another GP and potentially another midwife at short notice with a newborn baby and recovering wife. Whilst I appreciate boundaries have to be in place, the annoyance comes at the timing (the pregnancy and midwifery care is on her record - do they not check this before phoning to give people bad news?) and the fact the address we have just moved from was also outside of the catchment…much further outside, but was told it would be OK due to myself being with the practice for such a long time.
Visited October 2023
Review titled Westdale Lane Surgery
Replied on 30 April 2024
Thank you for your comments. I apologise for the timing of our call asking that you register at a practice nearer to your home. I'm sure you will appreciate that this is more practical to be registered within a practice catchment area, particularly when requiring community services such as midwifery and Health Visitors that may be based at a Health Centre closer to where you live.
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Review titled Prescription problems
Rated 2 stars out of 5
by C&J Marshall - Posted on 09 June 2023
We have been with this practice for 10 months, and we have had problems with every repeat prescription. Twice they were sent to Essex, when we live in Nottinghamshire. You can put your prescriptions in on a Monday and on Friday you are ringing up because they haven’t been done , which is totally unacceptable, leaving people worried about getting their prescriptions over the weekend. They keep closing to have training but nothing gets any better.
Visited August 2022
Review titled Westdale Lane Surgery
Replied on 06 October 2023
I am sorry to hear of your dissatisfaction with the service you have received. To enable me to look into this further please contact me directly at the practice. Kind Regards, Paula Watts Practice Manager