Eastwood Primary Care Centre - Ratings and reviews
Reviews
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Review titled Used to be amazing
Rated 2 stars out of 5
by Jo hayes - Posted on 05 March 2024
But now, it’s almost impossible to get an appointment if you are at work and not allowed your phone. Even after hospital referrals. Phone at 8am, get the recorded message that they’re too busy to take your call. Ring back later, no appointments! Vicious cycle
Visited March 2024
Review titled Eastwood Primary Care Centre
Replied on 06 March 2024
We are sorry to read this. There is ever-increasing demands on services. We try to provide the most efficient service possible, so that patients can receive appropriate and timely care. We are constantly reviewing our processes and are aware of patient difficulties in accessing us sometimes. The Practice has recently purchased a new telephone system (expected installation June 24). This should improve patient access and provide more flexibility regarding how and when a patient can call the Surgery. We hope to see improved experiences of contacting us by telephone. More details will be published on our website/newsletter in due course. Thank you for your feed back.
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Review titled No care
Rated 1 star out of 5
by Anonymous - Posted on 16 March 2024
Appalling since merging with another surgery. This practice never recovered from covid and the receptionists seem to think they have more power than the GP's. They cancel repeat prescriptions without letting you know or offering a medication review. A recent visit where I was told to come in for a blood pressure check ended up with no check or examination. The doctor trying to prescribe something that I have had previously that doesn't agree with me and a conversation where he tried to get me to diagnose the problem myself! May as well have had one of their pointless telephone consultations. When I finally managed an appointment for a BP check the nurse was so concerned that she took some blood and insisted that I make an appointment with reception for 1 weeks time. Also I was to record my own BP to give to the doctor the following week. On leaving I was told that there were no appointments for 3 weeks and to return the results, if I was poorly enough the GP would be in touch. 98% of my results came back as abnormal- too high and I've heard nothing from the doctor regarding this. After 55 years I'm off to find a surgery that actually cares for its patients
Visited March 2024
Eastwood Primary Care Centre has not yet replied.
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Review titled Bad Practice
Rated 1 star out of 5
by Anonymous - Posted on 16 February 2024
It isn't possible to see a doctor at this surgery so I rely on my repeat prescriptions and manage my medication as I need to. Now this has become very difficult and greatly increases my anxiety problems as I never know whether I'll get what I need. They changed the prescription frequency for one medication without telling me and then the receptionist said I couldn't have more tablets because I'd had too many but another medication which I need intermittently I could only have a small amount because I hadn't ordered it for asome time. A third medication I tried to order before going on holiday so that I wouldn't run out was refused. I think it's inappropriate that the receptionist can make prescribing decisions.
Visited January 2024
Review titled Eastwood Primary Care Centre
Replied on 06 March 2024
Thank you for your feedback. From the issues you have raised, we appreciate you must feel frustrated. The Practice has a duty to ensure patients take medications appropriately and safely. If anything is different to what's expected, then we require further information to support any changes. Please contact the Surgery, so we can investigate this particular case further.
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Review titled Great Service
Rated 5 stars out of 5
by Anonymous - Posted on 18 October 2023
Had an appointment this morning at 8.30am, came out and went to the desk to request a doctors call back on another matter. The doctor rang me at 9:00am and I have got an appointment at 1pm today to see the doctor. Excellent service. Also the function to be able to send photos in advance is very good
Visited October 2023
Review titled Eastwood Primary Care Centre
Replied on 06 March 2024
Thank you for your feed back about the service you have received from Eastwood Primary Care Centre. This helps us improve our service, to know what works well or not well. We are continually reviewing our service. We do need our users to feed back to do this.
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Review titled An excellent nurse
Rated 5 stars out of 5
by Anonymous - Posted on 06 September 2023
Re my Ingrowing toe nail a real mess. The Nurse was efficient and easy to discuss matters with. Thank you for everything
Visited September 2023
Review titled Eastwood Primary Care Centre
Replied on 07 September 2023
Thank you very much for taking the time to give positive feedback. This information is passed onto staff.
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Review titled Let down!
Rated 2 stars out of 5
by Anonymous - Posted on 27 August 2023
I received a letter from the practice offering help and support after my husband died suddenly. Twice I tried to access help and each time I was told by the receptionist that it wasn’t a medical emergency. 5 week wait for first request and 6 weeks later for the 2nd request. In the end I managed to get treatment elsewhere. Finally got an appointment and dared to ask a second question and had to sit and watch the Dr write in my medical records ‘ whilst I’m here could you have a look at’ !! Very rarely do I visit the Drs, always a last resort after trying to self treat. Pretty much feels like the letter of condolence and the offer of help was just a box ticking exercise probably for qof because there certainly wasn’t any when I needed it most. Also find it particularly uncomfortable that a certain receptionist is allowed to decide if a problem is not medically urgent!
Visited August 2023
Review titled Eastwood Primary Care Centre
Replied on 29 August 2023
We are very sorry to hear that you've had a negative experience at the practice, and that your expectations have not been met. If you are willing to contact us directly so we can obtain more detail, we will be able to look into the matter. We would appreciate the opportunity of trying to address this, to improve our service. Thank you.
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Review titled What a good service
Rated 5 stars out of 5
by Anonymous - Posted on 18 January 2023
Wonderful surgery Called for a review of my ears Doctors are so caring and experienced What a good service We should value them more and give good feedback Thank you
Visited January 2023
Review titled Eastwood Primary Care Centre
Replied on 24 March 2023
Thank you for your kind comments and positive feedback. Staff have been informed of this. We always appreciate patient feedback and are grateful for the time you have taken to provide this.
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Review titled Amazing Service
Rated 5 stars out of 5
by Lynne Shaw - Posted on 17 January 2023
What an amazing surgery. From a very helpful receptionist, Dr and nurse that did my blood test and ECG. You must be the best surgery in the area. I always say both the surgery and NHS are there when we need them. Thank you again
Visited January 2023
Review titled Eastwood Primary Care Centre
Replied on 24 March 2023
We thank you for your kind comments and very much appreciate the effort you have taken to feed this back to us. Your feedback has been passed onto the practice staff.
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Review titled Fantastic practice
Rated 5 stars out of 5
by Anonymous - Posted on 13 October 2022
The doctors and staff are amazing. Kind and helpful. Can’t fault the help I receive regularly. Been with the practice almost all my life, always been happy with the service received.
Visited October 2022
Review titled Eastwood Primary Care Centre
Replied on 24 March 2023
Thank you for your kind comments. These have been passed to the staff members concerned. We are always grateful for patient feedback and appreciate the time you have taken to provide this.
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Review titled Poor service
Rated 1 star out of 5
by Pep - Posted on 11 August 2022
After having major surgery on my spine I haven't seen any of the doctors at this surgery after numerous phone calls . They do a telephone triage service and its not a good practice to have when you need a face to face appointment... I sick to the back teeth of having to speak to a receptionist who think they have a right to decline or except your request ... the government and those who are in charge of GPs in the NHS need to get them to do their job in what they are paid for ( patients care)
Visited August 2022
Review titled Eastwood Primary Care Centre
Replied on 24 March 2023
Thank you for your comments, I am sorry you were dissatisfied with the service you received. To enable me to look into this further would you please contact the Surgery on 01773 304703. We are always grateful for patient feedback and appreciate the time you have taken to provide this.