Belvoir Health Group - Ratings and reviews
Reviews
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Review titled GPs are fine, but almost impossible to make an appointment
Rated 1 star out of 5
by Megan - Posted on 25 April 2024
The GP I saw at this practice was fine when I previously managed to have an appointment previously, but the main problem with Bingham Health Centre (and Belvoir Health Group as a whole) is the fact it is almost impossible to make an appointment. There is no queue system for the overall Belvoir Health Group number, so when you ring at 8am, you get immediately cut off or the line is engaged (even though this is just the initial number when you should be able to choose which practice you want to contact). This morning I rang the Belvoir Health Group number 147 times before managing to be put through to join the queue for Bingham Health Centre. It was absolutely absurd and I'm sure it completely deters elderly or vulnerable patients.
Visited April 2024
Belvoir Health Group has not yet replied.
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Review titled No chance to take the line to book an urgent appointment
Rated 3 stars out of 5
by Anonymous - Posted on 18 January 2024
Start calling at 8am for 2 days in a row and the line is constantly busy, it does not even allow you to be put in a queue to book an urgent appointment. By the time I managed to speak to the practice all appointments were gone. Can this be improved and at least a queue for the people calling early morning be reinstated?
Visited January 2024
Belvoir Health Group has not yet replied.
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Review titled Unhelpful and don’t listen
Rated 2 stars out of 5
by Anonymous - Posted on 29 July 2023
I understand the reception team have a job to do but they are unhelpful and do not hear what you are saying. Trying to get an appointment is an impossible there are never any available. Many years ago it was like this and then there was a change in the Drs and reception team but now it is truly back. The village is no longer village and it is growing rapidly and the surgery hasn’t accounted for this when it was rebuilt.
Visited July 2023
Review titled Belvoir Health Group
Replied on 31 July 2023
Thank you for your feedback, we do welcome feedback to help us improve our services. We apologise for any inconvenience caused in obtaining an appointment and we are disappointed to hear that the reception team were unhelpful. We always strive to give the best service possible and if you wish to discuss this further, feel free to contact the Team Leader at the surgery. Liz Yeatman Practice Manager Belvoir Health Group
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Review titled Anxious patient
Rated 5 stars out of 5
by Anonymous - Posted on 28 May 2023
I came in to see one of the nurses and I’m an extremely anxious patient. The nurse I saw was so reassuring. Talked me through all of my results and really set my mind at ease. She really took the time to make sure I was okay before I left. Thank you.
Visited May 2023
Review titled Belvoir Health Group
Replied on 30 May 2023
Many thanks for your feedback. It is reassuring to know that the Nursing team were able to settle your mind at ease. Your feedback will be passed onto the Nursing manager. Practice Manager Belvoir Health Group
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Review titled Thorough practice
Rated 4 stars out of 5
by Glenice - Posted on 06 February 2023
I have had reason to visit the practice a few times over the last few months and have found the doctors and staff to be helpful and caring in these difficult times. Again today, with more than one problem, the doctor was very thorough and reassuring.
Visited February 2023
Review titled Belvoir Health Group
Replied on 20 April 2023
Thank you for taking the time to leave a positive comment. We are really pleased that you have had a good experience with us. We will ensure that your supportive words are passed on to our staff. At a time when General Practice is under unprecedented strain, they will be very much appreciated.
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Review titled Poor service
Rated 2 stars out of 5
by Anonymous - Posted on 28 September 2022
Being a new resident in Bingham I had had read numerous reviews about this surgery prior to moving here , unfortunately most were rating it as poor and I’m afraid to say my experience so far with this practice hasn’t differed from a lot of the poor reviews I’ve-seen regarding the appointment booking procedure Trying to get an appointment seems to be a lottery and being told to ring at 10:30 but then spending the next hour plus with the line constantly engaged is very frustrating ,also a lot of people have jobs that make it difficult to be able to sit on a phone all morning trying to get through that said my contact with the receptionist i cannot fault and they always seem to try and help and I do feel for them as they will clearly feel a lot of the frustration which is of not their doing, hopefully the management and Drs at this practice will realise the flaws with this system and look to improve things going forward as surely the current system in booking appointments cannot be right
Visited September 2022
Review titled Belvoir Health Group
Replied on 09 January 2023
Thank you for your feedback. We regularly review our appointment system to ensure we are able to provide the best care for patients using the resources available to us. We are sorry if you are dissatisfied with the service you have received and will take your comments into consideration when we next review our system.
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Review titled A really good job being done
Rated 5 stars out of 5
by Anonymous - Posted on 15 August 2022
I have encountered a few problems, but one has to be tolerant and understanding. I do not always see a doctor as I would once have done, but nor do I really need to and a phone consultation is, more often than not, adequate. All in all, the staff I see and deal with at the surgery are always polite and professional even under trying circumstances, so, well done to all and thank you.
Visited August 2022
Review titled Belvoir Health Group
Replied on 21 September 2022
Thank you for your kind feedback. We will ensure it is passed on to the surgery staff, who will be pleased to hear it.
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Review titled Unhelpful Practice, lacking in customer care
Rated 2 stars out of 5
by Anonymous - Posted on 12 September 2022
As a new patient I have found this Practice lacking in customer care. The registration process was slow, disorganised and not at all customer-focused. I've had problems organising repeat prescriptions, discontinuity between Bingham and my previous practice, failure to alert me to the online service, and incorrect advice about essential steps. It feels as if patients are an inconvenience to Bingham Medical Centre rather than the focus and purpose of the organisation. I have been met with inflexibility and downright unhelpfulness as well as poor administrative practice. I hope things improve - this is my worst experience by far of any GP Practice, having registered with several different practices over the last 15 years in the south west, London, the Midlands and the north east as I've moved around with my job.
Visited June 2022
Review titled Belvoir Health Group
Replied on 21 September 2022
We are sorry that you are unhappy with the service you've received. If you have not done so already, please get in touch with the surgery so that we can look at the specific issues you've experienced and see if there are areas which can be improved.
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Review titled Rubbish service
Rated 1 star out of 5
by Anonymous - Posted on 10 August 2022
The doctors don't see patients. Receptionist decide if the symptoms are life threatening. Had to wait 3 days for a go to call me, instead of seeing them. Don't they see patients anymore? Shocking service. Used to be better. Make up excuses why prescriptions are late going to chemist, after on website 2 days. Sorted yourselves out asap.
Visited June 2022
Review titled Belvoir Health Group
Replied on 21 September 2022
We are sorry that you are unhappy with the service that you were provided with. If you have not done so already, we would encourage you to contact the surgery directly so that we can look into the issues and address them appropriately.