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The Harrowby Lane Surgery - Ratings and reviews

Reviews

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  1. Review titled Lack of empathy and care

    Rated 1 star out of 5

    by Pamela Carter - Posted on 02 August 2023

    Rang 111 told ring GP practice rang GP practice it was before 16.30pm very ignorant receptionist answered told her 111 was send paperwork through never asked what the problem was just said you cannot see anyone today. Rang 111 back waited till 22:05pm for a ring back I had terrible pain and had to go to out of hours for 22:30pm. I don’t see why I should have had to suffer as I can’t remember the last time I got in touch with you for medical attention. I wonder could you just confirm the GP appointment hours also practioners hours of duty. I rang the surgery back after 16.30pm and was advised you had left the premises. ( all I needed was antibiotics). I would appreciate a reply to this e-mail at your earliest convenience.

    Visited August 2023

    Report as unsuitable

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