Market Rasen Surgery - Ratings and reviews
Reviews
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Review titled Great practice
Rated 5 stars out of 5
by Heather healy - Posted on 22 March 2024
Came to see nurse today for tetanus jab and wound review as per local pharmacist recommendation, top class service! Ask my gp app is brilliant! Never had a problem at this surgery! 👍👌 they really do look after you 100%
Visited March 2024
Review titled Market Rasen Surgery
Replied on 24 March 2024
Dear Heather Many thanks for your positive feedback regarding the surgery, all our staff try their best to offer a good service to all of our patients. I will ensure that I pass on your excellent comments onto the rest of the team at the surgery as it's nice when we do receive favourable comments. Many thanks Tracy Dewhurst (Practice Manager)
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Review titled Trying to contact them - Good luck
Rated 1 star out of 5
by Anonymous - Posted on 05 January 2024
They want you to use the my gp app for everything. They turn it of when they hit "capacity" which isnormally around 9-10am. If you work a normaly job you wont ever be able to get through.
Visited December 2023
Review titled Market Rasen Surgery
Replied on 24 March 2024
Dear patient Thank you for providing feedback regarding AskmyGP. We do endeavour to keep AskmyGP switched on from 07:30am until 12pm. Occasionally, we have staff sickness and have an increase in requests; unfortunately, at this point we must switch this off earlier than planned to enable us to deal with urgent requests on the day. We are still available via the telephone and email if you do need to get in contact with us on the day. We are also changing over to a new phone company in April which will allow you to request a call back instead of waiting on the phone. Kind regards Tracy Dewhurst (Practice Manager)
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Review titled Struggle to get hold of them
Rated 2 stars out of 5
by Anonymous - Posted on 10 October 2023
Ask my gp doesn't work 9 times out of 10 and i rang and spent 34 minutes saying I was number so many in queue then got to it ringing and just sat ringing and ringing. The Dr's are good when you can actually get through but the problem is getting through!! I don't understand why they have to use the rubbish ask my GP and can't just answer the phones and give people appointments like they use to? It is so ridiculous now adays.
Visited October 2023
Review titled Market Rasen Surgery
Replied on 15 October 2023
Thank you for your feedback. I am sorry our service doesn't meet the standards expected of you and the problems that you have been experiencing. AskmyGP is open from 7am to 12pm for appointments with GPs. This switches over to requests via the telephone after 12pm. AskmyGP remains on for other enquiries; e.g. sick notes, medication, suspected UTIs and cancellation of appointments. If you would like to contact me at the surgery, I can look into why you are having problems with AskmyGP and contacting the surgery via the telephone. I have not had any other reports of AskmyGP not working, I'm wondering if this is a technical problem. I look forward to hearing from you. Kind regards Tracy Dewhurst Practice Manager
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Review titled Such great service
Rated 5 stars out of 5
by Nicola - Posted on 12 December 2022
Used the askmygp service first thing this morning. Had a call back from a Dr within 45 minutes offering an appointment an hour later. Dr was friendly, helpful and thorough during the consultation. Didn't feel rushed at all. Thanks all.
Visited December 2022
Review titled Market Rasen Surgery
Replied on 20 December 2022
Dear Nicola Many thanks for your positive review. I am pleased we responded to your request so promptly and you received excellent care during your consultation.
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Review titled Prompt and kind response
Rated 5 stars out of 5
by Lynn - Posted on 19 December 2022
Last week I consulted the dr using ask my gp. The response I had was quick and kind. I felt listened to and cared for even though my issue was relatively minor. It was followed up promptly too and the ongoing care is equally as great. Thank you very much.
Visited December 2022
Review titled Market Rasen Surgery
Replied on 20 December 2022
Thank you for your review. I'm pleased you were happy with the service you received on the day and also the follow up and ongoing care that was provided to you.
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Review titled Fantastic service as always.
Rated 5 stars out of 5
by Jayne Smith - Posted on 20 September 2022
Review: I had an hernia op at the surgery a couple of weeks ago. The service was second to none. Also, just had skin tag removal today and yet again, excellent care. I’m sorry that I’m not allowed to mention any names because you really do need acknowledging. I truly cannot fault this surgery. Thank you once again!
Visited September 2022
Review titled Market Rasen Surgery
Replied on 04 October 2022
Dear Jayne Thank you for your excellent feedback, it's much appreciated and also nice to know that we have provided you with a good service. I will pass your comments onto the staff that were involved with your care. Many thanks Tracy dewhurst (Practice Manager).
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Review titled Great service
Rated 5 stars out of 5
by Julia Ormian - Posted on 02 August 2022
Once again I have received truly top class attention from Market Rasen Surgery. After contacting the surgery via 'askmygp' I received a telephone consultation with one of the doctors within 30 minutes of my request being sent. A face-to-face appointment with a visiting specialist clinician and blood tests were arranged for a few days later and a follow-up letter received from the GP - all within a week of my first contact with the surgery. Even at the best of times this would be considered exceptional service but with primary care currently under so much pressure I really must congratulate all the team at Market Rasen surgery for providing such efficient and high quality care to their patients during such a difficult and demanding period.
Visited July 2022
Review titled Market Rasen Surgery
Replied on 04 October 2022
Dear Julia Thank you for your comments regarding the excellent service you have received from our GP Practice. We always try our best to provide all our patients with high quality care on a daily basis. It's always nice to receive positive feedback. I will pass these comments onto our dedicated team at the surgery. Many thanks Tracy