Marsh Medical Practice - Ratings and reviews
Reviews
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Review titled Poor
Rated 1 star out of 5
by Anonymous - Posted on 13 September 2022
Feeling unwell, had a blood test on 1.9.22. I was told the results would be back within a week. The surgery have the results, I was told to phone at 8am to book a appointment to discuss the results, took several attempts to get through, eventually managed to book a phone appointment, Doctor phoned and said they can't look at the results at this time, I was told the doctor would look at my results on Monday and would text if results ok, if not they would call me to discuss them. Monday I received a text message from the Doctor telling me they could look at my results but as I have a appointment in a weeks time 21.9.22 to discuss another matter they will discuss the results with me then. I requested to speak to the Practice Manager who did not attempt to call me they sent a text telling me I would be required to wait until the 21.9.21 to discuss results or phone at 8am to get a appointment to receive and discuss my results which I had already previously done but the Doctor did not give me my results. I will not be making any further phone calls or appointments.
Visited September 2022
Review titled Marsh Medical Practice
Replied on 22 September 2022
Dear Patient Thank you for your comments. We would strongly encourage you to contact the surgery directly to discuss your concerns as we are unable to respond fully on this forum. However, I am able to offer the following response as general information: -All results are read and actioned by a clinician on the day of arrival. Please be reassured that any results requiring further action are dealt with promptly and patients are contacted without delay. -We understand that sometimes our patients are not able to answer their phone when we call and we may then utilise the text message service where appropriate. -Appointments can be booked and cancelled on-line, by phone and in person. We would ask that if patients are unable to attend, the appointment is cancelled and made available for someone else. However, patients who persistently misuse the on-line booking system may have that function removed from their on-line access. I am sorry that you were not satisfied with the service we provided in this instance. Our team strive to provide the highest standards of care and if there are times when our patients feel we have not achieved this, we ask that they provide us with the opportunity to investigate fully. If you would like to contact us directly we would be happy to respond in more detail.
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Review titled Unattended Appointments
Rated 2 stars out of 5
by Anonymous - Posted on 07 September 2022
My wife had an appointment for 2pm today to see a doctor. When we arrived the receptionist could not find this appointment & said we were 20 minutes late & would need to ring in the morning at 8am to try & book again. We explained that we knew the time was correct so decided to go home & bring in a print of the booking from the online booking system. The booking was even for a completely different doctor. The receptionist said there had been some sort of mix up when she knew we had proof. To be fair once she knew they had made an error she arranged for a doctor to ring & apologise. I have noticed that on the online recent appointments record for my wife it has gone done has as she did not attend & not a clerical error. This now brings into question how many of these booking errors are added to the did not attend total. If the practice does make a mistake with their booking system I hope they take responsibility for that & do not add it to their total unattended appointments giving a false number.
Visited September 2022
Review titled Marsh Medical Practice
Replied on 13 September 2022
Dear Patient We are sorry to hear that there appeared to be a problem with your on-line booking. We have not been advised of any problems with the system up to date but would be more than happy to investigate further. Please contact the surgery directly with your details in order for us to check your records and look into this matter more fully. Kind regards Lynn Chapman Operations Manager.