Alpine House Surgery - Ratings and reviews
Reviews
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Review titled Why make an appointment?….
Rated 2 stars out of 5
by Anonymous - Posted on 14 March 2024
I was given an appointment more than 3 weeks ago but still had to wait over an hour to see a nurse. Absolutely ridiculous! What is the point of having an appointment, there aren’t enough staff to see the patients? One receptionist to answer the phone and queries from patients just isn’t good enough. Need more doctors and nurses to see the number of patients the surgery has taken on their panel. This used to be a good surgery but has gone downhill in the past few months.
Visited March 2024
Alpine House Surgery has not yet replied.
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Review titled Terrible
Rated 1 star out of 5
by Anonymous - Posted on 13 March 2024
Phoned at bang on 8am to be in a call Queue for 1hour 19 minutes. Once connected the receptionist asked for a brief explanation of what was wrong. I explained I was concerned about something and wanted a doctors appt. She responded with “today’s appointments are for emergency only, and the next appointment to book you for is 22nd April” - it is currently 13th March. Is this really the state of the NHS? What do I pay my taxes for if I can’t even get an appt at my local GP surgery for 6 weeks. I have booked at a private GP for an appt next day. Just a shame I am Paying taxes but get nothing for it. Shambles!!
Visited March 2024
Alpine House Surgery has not yet replied.
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Review titled Very poor practice
Rated 1 star out of 5
by Edward - Posted on 08 April 2024
Alpine House has gone from being one to recommend to one to avoid. It's becoming increasingly difficult to get a GP appointment, the standard phone message now is that the practice is extremely busy, when you do get through, and require what they determine to be a 'routine' appointment there is a four week waiting list to see a doctor. Something has gone very wrong at Alpine House, they do their best to put patients off from seeing a doctor and hope you just give up and not bother them. As an older person my medical needs are increasing, but as they are not 'emergencies' I'm made to feel that I'm a nuisance and shouldn't be bothering them. I've just been on hold for over 45 minutes, when the line went dead, what to do now? I can only surmise they have too many patients on the books for the number of doctors available, this makes it a very poor experience for me, the patient. I'm gradually becoming conditioned to think I should just put up with being unwell or in pain.
Visited March 2024
Alpine House Surgery has not yet replied.
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Review titled Great service
Rated 5 stars out of 5
by Sand - Posted on 27 February 2024
I called the surgery and leaving details receptionist called back promptly and arranged for a phone consultation. As I then needed an appointment this was arranged and the doctor I saw was lovely and dealt with me very professionally
Visited February 2024
Alpine House Surgery has not yet replied.
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Review titled Not suitable
Rated 1 star out of 5
by Anonymous - Posted on 15 February 2024
Having lived in the village for over 60 years and using this practice, I decided to change due to a lack of appointments. Recently I took my elderly mother for her appointment, an hour waiting in reception before she was seen, then had to walk down 1 and a bit corridors to be greeted by a doctor in a mask and disposable gloves. Mum asked Dr if she could pull down her mask because she was not able to understand her, said Dr looked at her and refused. Disgusting and rude.
Visited February 2024
Alpine House Surgery has not yet replied.
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Review titled Excellent experience
Rated 5 stars out of 5
by Geoff W - Posted on 28 October 2023
Went for my Flu Jab this morning, were greeted by a very friendly team at reception, was taken straight through to the nurses room for the jab, nurse was very friendly and efficient - all over in less than a minute from arriving - and didn't feel a thing! (except very happy with the overall experience!)
Visited October 2023
Alpine House Surgery has not yet replied.
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Review titled Flue Jab Flexibility
Rated 5 stars out of 5
by Lawrence Lee - Posted on 28 October 2023
I would like to thank the staff for being understanding and flexible when I arrived late for my flu jab. They were very helpful and got me straight in. A positive experience. Thanks
Visited October 2023
Alpine House Surgery has not yet replied.
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Review titled Thanks for all you do alpine house
Rated 5 stars out of 5
by Paul Dean - Posted on 30 October 2023
Thank you alpine house and all its staff for the great service to the community, I thank you each and every time for what you do for me and the nhs
Visited October 2023
Alpine House Surgery has not yet replied.
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Review titled Slick efficient practice
Rated 4 stars out of 5
by Pete F - Posted on 28 October 2023
Pneumococcal vaccine- A painless experience, efficient, professional staff giving plenty of info...all over in 5 mins!
Visited October 2023
Alpine House Surgery has not yet replied.
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Review titled Covid 4
Rated 5 stars out of 5
by Mrs Kathryn Smith - Posted on 07 October 2023
I've been down to Alpine House this morning for my Covid Jab. Very efficient service once again from all the staff at Alpine House.
Visited October 2023
Alpine House Surgery has not yet replied.