Downing Drive Surgery (Ajj Bentley) - Ratings and reviews
Reviews
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Review titled Excellent practice and service
Rated 5 stars out of 5
by Michael Creedon - Posted on 02 May 2023
: I recently had a severe chest infection/cold/flu and after 4 days of struggling contacted the surgery. It took a long time to get through to reception but I understand this and once through the receptionist was excellent. Within an hour I had a telephone consultation with a Dr and he called me in a saw me within 30 minutes, dealing with my issues and also spending time on my general health and checking a minor procedure I’d undergone recently. Despite the obvious system pressures the staff, the doctor and the surgery remain cheerful, helpful and highly professional
Visited April 2023
Review titled Downing Drive Surgery (Ajj Bentley)
Replied on 21 August 2023
Thank you Michael for your positive feedback. It is good to hear about our system and services working well for our patients. It is much appreciated. Caroline, Practice Manager
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Review titled Tremendous GP Practice: Lucky to have them!
Rated 5 stars out of 5
by Deborah Culpin - Posted on 27 March 2023
In my experience all members of this GP Practice present professionally, in tandem with demonstrating an exceptionally high degree of positive regard towards all of their service-users. For instance, in terms of a recent inquiry I made, contact from this GP practice was prompt, courteous and professional; I valued this contact, even more so, particularly when set within the context of the high degree of demand and pressure all GP practices are currently facing. Accordingly, I extend my most sincere thanks to the entire team at the Downing Drive Surgery, expressing my most sincere appreciation once again for your valuable support and service for not only me, but also for all our community.
Visited March 2023
Review titled Downing Drive Surgery (Ajj Bentley)
Replied on 21 August 2023
Thank you Deborah for such uplifting feedback. It is so appreciated and welcome for all our staff efforts. Caroline, Practice Manager
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Review titled Awful service
Rated 1 star out of 5
by Anonymous - Posted on 03 January 2023
Been with this practice for 5 yrs purely for convenience with it being so close and I've been let down so many times by them that I've now had to start going private just to get an appointment to be seen. The automated phone message says you can book appointments online but there's never any showing available to book. You sit on the phone from 8am for up to an hour before you get through by which point all the appointments are taken and you're told to call back tomorrow and try again. The receptionists are rude and try to turn you away at every opportunity.
Visited January 2023
Review titled Downing Drive Surgery (Ajj Bentley)
Replied on 04 January 2023
I am sorry that you have had this experience. Sadly, our capacity cannot meet the demand at the moment and anything that is not urgent has to wait. Please can I reassure you that there are appointments available on line every day at 8am. They do go quickly though. Our reception staff have been instructed on what to do when clinics are full and really do not want to turn patients away at every opportunity but they cannot fit patients in where there is no room. It would be unsafe practice for our clinicians who already see more than the required number of patients per session and often work over their clinic finishing times. Please can I also reassure you that our telephones are answered as efficiently as possible although complicated patient queries and situations can delay other patients getting through. Caroline, Practice Manager.
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Review titled Fantastic GP Practice
Rated 5 stars out of 5
by Craig P Brown - Posted on 10 August 2022
I have been a patient of Downing Drive Surgery for a number of years, and reflect the service and support I have recieved from the entire team to be exceptional in every respect. For instance, during my recent visit to the surgery (22.07.22) I recieved fantastic support; on this occasion the practice nurse administered an MMR injection. This individual is a tremendous credit to Downing Drive Surgery, the local community and the NHS: Thank you.
Visited July 2022
Review titled Downing Drive Surgery (Ajj Bentley)
Replied on 11 August 2022
Thank you so much Craig for this very positive feedback. We are all working hard to keep up our high quality service and compliments are always appreciated. Thank you again. Caroline, Practice Manager.