Castle Medical Group - Ratings and reviews
Reviews
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Review titled Practice seems to be in disarray
Rated 2 stars out of 5
by Richard Allen - Posted on 01 March 2024
Castle Medical contacted me suggesting I go back to a Statin. I agreed. Blood test carried out. Results worrying but no one contacted me. Contacted them and arranged a phone appointment with GP for 11.30 29 Feb. No call so called them. GP claims to have phoned shortly before 14.00. Missed call on land line showed "anonymous". No message. All they needed to do was issue a prescription but after the delays it hasn't happended.
Visited February 2024
Review titled Castle Medical Group
Replied on 04 March 2024
Mr Allen Thank you for taking the time to leave feedback regarding your recent experience. I am sorry to hear that we seem to have fallen short of our usual high standards but if you require any further assistance please do not hesitate to contact us via our practice email - castlemedicalgroup.noreply@nhs.net. This email is monitored throughout the day.
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Review titled Great Practice
Rated 5 stars out of 5
by Gina - Posted on 10 April 2024
I recently had a very poorly little girl and the reception staff were amazing getting her seen straight away. She had to go pretty much every day in a week and the staff got in her straight away even when I called late in the afternoon. The doctors were good with her and and she ended up being sent to A&E but all the staff were great with her. Only recently moved to this surgery and would not of got this level of service at my last practice so was really impressed.
Visited December 2023
Review titled Castle Medical Group
Replied on 18 April 2024
Dear Gina Thank you very much for taking the time to leave your lovely feedback regarding our practice staff which will be shared with the whole team.
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Review titled Great service all round
Rated 5 stars out of 5
by Doreen Anne Wileman - Posted on 20 December 2023
Had appointments with G.P. and paramedic this month in each case felt I was being listened to and had exemplary and empathetic treatment. Also all contacts with reception great, could not have been more helpful.
Visited December 2023
Review titled Castle Medical Group
Replied on 21 December 2023
Thank you for taking the time to send in this lovely feedback. All of our clinical and non clinical staff do their best to provide the best service that they can often under difficult circumstances. I will ensure that the whole team are made aware of your feedback too.
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Review titled Appalling practice
Rated 1 star out of 5
by Anonymous - Posted on 17 November 2023
The treatment of my elderly father is a disgrace. His diabetes, review of X rays has not been cancelled once but twice. The first time the excuse was they had lost a nurse wonder if they have found them. The second time who knows my parents are too scared to complain but there treatment is a disgrace from a worried son. Never in my 50 years have I seen such appalling treatment.
Visited November 2023
Review titled Castle Medical Group
Replied on 21 December 2023
Dear patient Thank you for your feedback. I apologise for any inconvenience that has been caused by the two cancellations. We are usually able to offer an alternative time around the same date as the original appointment in most cases so I am sorry if that didn't happen in this case. If you would like us to take a look into this further to ascertain the circumstances for the cancellations, please email the practice at castlemedicalgroup.noreply@nhs.net. This account is monitored throughout the day and we do reply. Thank you.
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Review titled Worse than poor...
Rated 1 star out of 5
by Anonymous - Posted on 06 September 2023
A few days ago my 17 year old son was injured in a clash of heads playing football. It resulted in a tooth going right through his lower lip, obviously with quite some bleeding. I took him to Castle Medical, where he is registered. I was told to call the NHS helpline or take him to Loughborough Hospital. Nobody trained to stitch or glue and seal wounds!! We used to have a small hospital in Ashby to sort minor injuries out - just how much was spent on this useless new unit that won't even look at a wound let alone treat it? I took my son to the pharmacist next door who kindly and professionally treated his wound.
Visited September 2023
Review titled Castle Medical Group
Replied on 29 September 2023
Dear patient Thank you for your feeback. We are sorry that the service you received was not up to our usual high standard and we would very much like to look into your contacts with the practice so that we can offer you an explanation as to why your son was not seen on the day that you attended and make any appropriate improvements to our service. We very much want to look into your comments so please contact us by emailing castlemedicalgroup.noreply@nhs.net
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Review titled Avoid
Rated 1 star out of 5
by Anonymous - Posted on 09 June 2023
Awful surgery please register elsewhere instead. They have previously refused a repeat prescription for a 4 month old baby due to needing a review, however this was never mentioned prior to the prescription refusal and this lead to difficulties with feeding over the course of 2 weeks. They have also refused to see me due to being 5 minutes late to an appointment, but I was left to wait for 20 minutes before being informed that I would not be seen. Considering I had waited 2 weeks for this appointment and I’m usually seen around 20 mins past my appointment time I was truly shocked by this. One of the surgery partners was also incredibly dismissive of an issue relating to my baby and advised to give a 3 month old water. This is completely against NHS guidelines!
Visited June 2023
Review titled Castle Medical Group
Replied on 13 June 2023
Thank you for your review. We are sorry that you are not happy with the service you have recently received and we would very much like to look into your contacts with the practice. All of our clinical and non clinical staff do their best to provide the best service that they can and our patient services team do a very difficult job very well. We very much want to look into your comments so please contact us by emailing castlemedicalgroup.noreply@nhs.net
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Review titled Very Thorough Consultation
Rated 5 stars out of 5
by Debbie Carrere - Posted on 16 January 2023
I saw a GP Registrar at the surgery today; he was very thorough and thoughtful and put me at my ease. It was a very positive experience at the surgery in all ways, including the ladies on Reception. Thank you - I know it can be tough.
Visited January 2023
Review titled Castle Medical Group
Replied on 17 January 2023
Thank you very much for taking the time to leave your lovely feedback. I will ensure the whole team are made aware of this at our next all staff training session. Claire Mansfield - IT Manager