Derwent Medical Centre - Ratings and reviews
Reviews
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Review titled Positive experience
Rated 5 stars out of 5
by Gareth L - Posted on 26 September 2023
I have been at this surgery for many years and my GP (who under policy I cannot name), has been fantastic throughout this time. Having visited my GP for a variety of reasons, I can honestly sat that he has always gone out of his way to help me. He has also signposted to the correct agencies when other specialist help or additional support is required. He has identified help that I wasn't aware I required and that has paid dividends for me. He explains stuff clearly and I feel very comfortable chatting with him. The NHS is under great strain at the moment and you often only hear bad news stories, but I have to say my experience has been overwhelmingly positive. Thank you.
Visited September 2023
Derwent Medical Centre has not yet replied.
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Review titled Shocking behaviour
Rated 1 star out of 5
by Anonymous - Posted on 19 June 2023
Shocking behaviour from the receptionist at this surgery. Rude answering the phone, condescending. And was unhelpful just be sure she can be. Ended up leaving my problem and seeking advice elsewhere.
Visited June 2023
Review titled Derwent Medical Centre
Replied on 28 June 2023
Dear Patient Thank you for taking the time to leave this feedback. I am sorry to hear that your call was not dealt with in the manner I would expect from staff at Derwent Medical Centre. Please can you kindly contact me on 01332 292939 to discuss this matter further. Many thanks Sarah Morcom Practice Manager
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Review titled Care enough to go that extra mile
Rated 5 stars out of 5
by Brian Furness - Posted on 02 February 2023
I recently had an issue which needed, what I believed, required immediate attention and given the current situation regarding the NHS and A&E response times I wasn't hopeful of a quick resolution. After contacting the surgery and with the help of their receptionist my fears were quickly resolved, I received immediate attention and my problems were addressed. Thank you Derwent Medical Centre!
Visited January 2023
Derwent Medical Centre has not yet replied.
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Review titled A world apart!
Rated 5 stars out of 5
by Anonymous - Posted on 15 June 2022
Recently moved from another practice and the difference is a world apart. The care and attention I’ve received since moving has been brilliant. Health concerns I’ve had for years are finally being taken seriously and being treated. So happy I moved and I really recommend this practice. The longest I’ve ever been on hold is 5 minutes but usually it’s answered within the minute, my last practice id be lucky if I had my call answered at all. I’m really grateful to the doctors, nurses and reception staff for listening and being so helpful!
Visited June 2022
Review titled Derwent Medical Centre
Replied on 24 June 2022
We greatly appreciate you taking the time to write this positive review - Thank you. I sincerely, hope you will continue to be happy with the care provided by our Practice.